Gartner Magic Quadrant

Convergys positioned furthest for completeness of vision.

Convergys Named a Leader in Gartner's
Magic Quadrant for Sixth Consecutive Time

Positioned Furthest for Completeness of Vision

Gartner evaluated providers on their ability to execute and completeness of vision. The highest evaluation for both execution and vision places a firm in the Leaders quadrant.

Gartner Magic Quadrant for Customer Management Contact Center BPO, Worldwide
Published: 22 March 2017
Analysts: TJ Singh, Misako Sawai, and Brian Manusama
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Convergys.

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