Cookie Policy

Cookie Policy

Last revised: 03/10/2016

This Cookie Policy describes how Convergys Corporation, 201 East Fourth Street, Cincinnati, Ohio 45202, US ("Convergys", "we" or "us") uses cookies and similar technologies to collect and store information when you visit our website or receive e-mail from us. For additional information on our privacy practices, please visit our Privacy Policy.

What are Cookies?

When you visit our website, open our e-mails, or view our services online, Convergys or an authorized third party may send you a cookie. Cookies are small text files located in your browser directory that may be placed on your device. When a website is accessed, a cookie that is placed on a device will send information to the party that has placed the cookie. Cookies are extremely common and used on a number of websites. Each cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value (usually a unique number). For a more thorough explanation of what cookies are and how they operate, please visit or

Why are Cookies useful?

Cookies allow a website owner to do useful things; for example, a cookie would permit a website owner to find out whether a computer or other device (and probably its user) has visited the site previously. In general, the purpose of cookies is to improve the performance of the website and the user’s experience in using that website. Cookies help to make a website work more efficient, enable extra functionality, and provide website owners with additional information about your visit to a website. Cookies also allow a website owner to track overall site usage and determine areas that users prefer. Cookies help make the user’s visit to a website easier by recognizing the user upon return and providing a customized experience.

First Party and Third Party Cookies

Our website places first party cookies and allows third parties to place cookies on your device. The difference between a first party cookie and a third party cookie relates to the control of the party who serves the cookie. First party cookies are cookies that are specific to the website that created them. Their use enables us to operate an efficient service and to track the patterns of behavior of visitors to the website. Third party cookies, on the other hand, are placed on your device by a third party (i.e., not by Convergys). While we may allow third parties access to the website to place these cookies on users devices, we do not retain control over the information supplied by the cookies, nor do we retain access to that data. This information is controlled wholly by that third party in accordance with their respective privacy policy. Please review the respective third party privacy policy for further information.

Session and Persistent Cookies

Our website places session and persistent cookies on your device. Whereas the difference between a first party and a third party cookie relates to the party controlling the initial placement of the cookie on your device, the difference between a session and a persistent cookie relates to the length of time the cookie lasts. Session cookies are cookies that typically last for as long as you are using your browser, or browser session. When you end your browser session, the cookie expires. Persistent cookies, as the name implies, are persistent and will last after you close your browser. This allows for quicker and often more convenient access to our website.

Purposes of cookies

We use cookies for the following purposes on our website:

Strictly necessary cookies: These cookies support essential functions of our website and are necessary for the operation of it. Without these cookies, you would not be able to navigate the website and use its features, such as basic login functions. Furthermore, if you opt-out of cookies we need to place a cookie to prevent other non-strictly necessary cookies from being placed on your device.

Performance cookies: These cookies help us to analyze how you use the website, whether you get error messages or if our advertising is effective. We use these cookies for the purpose of improving our website and services and understand your interest.

Functionality cookies: These cookies enable our website to remember your individual entries and customizations, such as credentials or personalized landing pages. Furthermore some of these cookies can help identify your country in order to present the website in your local language. Other cookies offer the possibility that we can see which documents have been downloaded or if you have interacted with our website in another way.

Targeting cookies or advertising cookies: These cookies collect information on your interests and preferences. For instance, they help us to determine whether you have clicked on certain content or how successful a campaign has been. This information can be used to show more relevant content or deliver targeted ads to you.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files placed on the user’s computer, to help the website analyze how users use the site. The information generated by the cookie about the use of the website by the users will generally be transferred to and stored by Google on servers in the United States. This website has activated the IP-address anonymization functionality so that the IP-address of the user located within the member states of the EU or the EEA are shortened by Google prior to such a transfer. In exceptional cases only, the full IP-address may be transferred to the servers of Google in the USA to be shortened there. Google will process this information on our behalf for purposes of analyzing the usage of the website by the users, compiling reports on website activities and providing other services relating to the usage of the website and the internet vis-à-vis the website operator. Google will not link your IP address which is transferred by your browser via Google Analytics with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You may further opt-out of the collection of your data (including your IP-address) generated by the Cookie and relating to your usage of the website and the processing of the data by Google by downloading and installing the add-on for your current web browser from the following link:

Linking of Cookie data with other data

Once you submit personal data on our sites (e.g., by signing up to receive information from us) we may link such personal data (such as your name, email address or IP-address) with cookies or other data that are associated with your visit(s) to our websites. For example we can see what you have downloaded or if you have interacted with our website in another way.

Disabling, Deleting, or Opting-Out of Cookies

If you do not want to have cookies placed on your device by third parties, there are ways to opt-out. Please note that if you disable cookies, you may not be able to use the full functionality of our website. In particular, you may have limited access to some areas or have a different experience while surfing on our website.

To manage site cookies and social plugins please select and save your preference:

In addition, most web browsers allow at least some control of most cookies through browser settings. You may refuse the use of cookies by selecting the appropriate settings on your browser to decline cookies. You may also delete existing cookies through your browser. Please visit the following websites to learn more (depending on the browser you use): Firefox, Internet Explorer, Google Chrome and Safari.

You may also disable JavaScript or other browser add-ons at any time by changing the settings of your browser. For further information please see the documentation of your browser. Please remember: some features of our website may not function properly unless cookies, JavaScript and browser add-ons are enabled, and some areas of our website may not function at all.

Social Media Plugins

Our website uses social media plugins provided by third parties. These plugins are indicated by logos of the respective social network, such as the facebook, twitter or LinkedIn button. Personal data, such as the website you are visiting, could be disclosed by the plugin to social media networks. Such data can be forwarded irrespective of whether or not you clicked on the social network button. When you interact with social media plugins, e.g. click on the share or comment button, further data will be sent to the social network, such as the content you want to share or the comment you want to post. Moreover, these social media plugins may place additional cookies or other similar technologies on your device. We use these social media plugins for the purposes of providing you with an interactive website, making our website more attractive for visitors, giving you the possibility to like or share our website or to comment on it and to receive more visitors. Please refer also to the privacy information of the social network for further information.

Similar Technologies

There are other technologies that perform a similar function to cookies. These include web beacons and clear gifs. These are often used in conjunction with cookies to help a website owner understand its users better. Also, when we send you newsletters or other messages we use these technologies as follows so that we can track e-mail open and click rates:

In order to determine a user’s ability to receive HTML e-mail in addition to whether or not an e-mail has been opened, Convergys includes a "web beacon" in the majority of HTML e-mail messages we send. A web beacon (actually a small .gif image) is activated when an HTML e-mail is opened via a request for the image on our servers. This capability helps Convergys send e-mail in a format that users can read and enables Convergys to track the aggregate number of e-mails opened. The web beacon does not collect any personal data. Users that do not want to receive e-mail messages with web beacons can choose to receive their e-mails in text (non-HTML) format.

Contact us

For further information on our use of cookies and similar technologies, please contact us:

Convergys Corporation
201 East Fourth Street
Cincinnati, Ohio
45202 US