Network Solutions


High performance, cloud ready messaging solutions.

Technology Capability

Transform the Way You Think About Messaging

Messaging is undergoing a transformation as it evolves in the digital world. Over-The-Top (OTT) competition is changing the landscape, but network-based text messaging is still everywhere and is an effective choice for Business-2-Consumers.

Our messaging product is a Short Message Service (SMS) text-based solution that controls SMS functionality between services, such as, mobile device delivery, External Short Message Entity (ESME) hosting and RESTful Web services.  

Our Messaging solution offers:

  • Transformation – supports MAP/SS7 and SIP-based messaging interfaces by bridging 2G/3G and 4G/ Long Term Evolution (LTE) service domains.
  • Integration connectors – for message delivery to cloud storage or social networks.
  • Digital vision – deployed alongside legacy messaging solution as an ‘SMS Router’ to provide exciting new services through LTE service domains.
  • Unstructured Supplementary Service Data (USSD) Gateway – supports USSD menus and Push applications for delivery to mobile devices via USSD2.
  • Charging integration – real-time charging and/or Call Detail Records for post-paid billing.
  • Multiple deployment options – message deployment options include; First Delivery Attempt, Store and Forward Engine, Home Router, SMPP Gateway and IP-SM-GW.
  • Enhanced reports – full control of your activities through daily, weekly, and monthly statistics, as well as diagnostic trace data.

Learn more about our products by visiting the Related Resource section on this page. White papers and other resources let you hear what our product experts are saying directly about industry issues.

To discover more about what Convergys can do for you, or to e-mail our team with a question, use the form at the bottom of this page.


Related Resources

The world’s greatest customer engagement services company.