Client Solutions

Travel & Hospitality

The Industry

Provide a Personalized Travel Experience Across Channels

The key to success in the travel and hospitality industry is personalizing the experience—knowing who your customers are, what they like and what they don’t, and what they’ve booked before. Convergys combines personalization technology, proprietary analytics, and specialized talent into a customized solution that lets you understand your customers, the customer journey, and how to personalize each interaction. Convergys solutions for travel and hospitality optimize customer service and sales across channels to improve customer satisfaction, build loyalty, grow revenues, and reduce operational costs.

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