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Real-Time Feedback

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Change Your CX Culture

Instant Insight

One of the challenges many organization face is that customer experience related issues are not easily shared throughout all levels. Frequently, feedback from surveys or other sources remains contained within the contact center, or is shared with significant time lag. As a result, insight leads to inaction due to difficulties in compiling the CX detail that makes the most sense for a range of managers and executives in and beyond the contact center.

A key component of a Convergys VOC program is the Convergys CX platform. Immediate feedback from a variety of sources is digitally presented and easily shared. Charts and graphs indicating current issues and future trends formatted for different levels within an organization bring to light CX issues that become pervasive throughout your organization to help drive change.


Services and Resources

  • Immediate Feedback

    Omnichannel channel survey feedback allow managers to immediately identify emerging CX issues. Graphical displays are easily shared to illuminate CX within all departments.

  • Case Management

    The Convergys CX platform makes it easy to link a customer experience issue with action via case assignment and tracking. Auditing at any time proves insight to action.

  • Culture Shift

    A digital display with compiled customer experience stats brings CX to life across your entire organization. Specific CX issues and trends raise awareness and drive action.

Related Resources

See All Resources

Webinar | A Closed-Loop Ecosystem: The Missing Link

Great CX doesn't just happen - everyone has a role in bringing VOC to life. In this recorded webcast, learn how industry leaders are using closed loop strategies to create an accountable CX culture.

Convergys is named a 2017 Top Research Firm by the AMA

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