Analytics > VOC > Program Success Services

Program Success Services
Let us manage the day-to-day, so you can focus on results.

Did you know the average CX team is 8 to 10 people strong? WIth VOC programs, there's danger in such small numbers. It's easy to get bogged down programming surveys and administering software.

To win at CX, your team must be the internal champions for making customer experiences better, by building action plans, implementing initiatives and socializing wins across the business. 

Our scalable force of Program Success experts will take the day-to-day burden of VOC management off your team's shoulders — allowing you to focus on action and results.


  How we'll help:


Feedback Management — We do the technical programming that brings the survey design to life, and provide ongoing oversight of the feedback collection process.

Sample Management — Our experts program your sample and quota design strategies, and provide ongoing process oversight. You'll have ample representative feedback across all segments without risk of over-surveying your customers..

Dashboard & Reporting Configuration — We configure all roles, users, reporting and workflow tools in ConvergysCX.

ConvergysCX Training — Professional training on ConvergysCX capabilities empowers your teams to use feedback to drive action.

Innovation & Change Management — Ongoing recommendations for improvements and a centralized intake process for change requests ensure your program is aligned with industry best practices and reduces the risk of decisions made in isolation.

Planning & Organization — Project management services oversee timing, budget, meetings and documentation keep your program running on time and on budget.

Text Analytics Management — Our programming experts build and maintain your text analytic classification models, and monitor their effectiveness.


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Related Resources

See All Resources

Webinar | Make Your Surveys Good Customer Experiences

Learn common survey pitfalls, how to avoid them, and how to surveys can create a positive image of your brand and contribute to a better CX.

Datasheet | Voice of the Customer LookBook

Learn how to capture feedback across the customer journey and use the insight to guide action and inspire change.

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