Analytics > VOC > Program Design


Program Design Services
Our experts will help you design a smart and impactful VOC program.

How would it impact your business if you had better visibility across customer journeys? Are your survey experiences good customer experiences? How do you know if you're asking the right questions, or asking too often ... or not enough?

Although it can be tempting to try a do-it-yourself solution, don't be fooled: VOC program design can be a tricky business.

With Convergys VOC, there are no "design in a box" limitations or ambiguity. Better yet, our solution includes support from our CX and research experts. We'll work with you, guiding design for critical aspects of your program, including surveys, sampling and reporting. All aspects will be custom-configured specifically for your needs and objectives. And it's all seamlessly integrated and executed by ConvergysCX software.

 

  How we'll help:

 

People & Culture Seminars — Capture the most relevant and actionable aspects of the customer experience, while delivering a positive brand touch.

Sample Design — Collect enough feedback to guide actions that improve your business - without over-surveying your customers.

Dashboard and Reporting Design — Focus each level of your organization on the insights they need the most.

 

 

Feedback Framework Design — We guide where, when and how to measure the moments that have the biggest impact.

Text Analytics Design — Accurately categorize unstructured feedback into meaningful, actionable themes.

 

 

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Related Resources

See All Resources

Webinar | Make Your Surveys Good Customer Experiences

Learn common survey pitfalls, how to avoid them, and how to surveys can create a positive image of your brand and contribute to a better CX.

Datasheet | Voice of the Customer LookBook

Learn how to capture feedback across the customer journey and use the insight to guide action and inspire change.

Contact Sales

Contact Sales

Please call us or complete the contact form for more information about our services/solutions, or for our participation in your RFI or RFP process.

+ 1 800 344 3000 US
+ 1 513 458 1300 INT’L

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analytics@convergys.com

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