Client Solutions > Analytics

Persistent Value

Fortify Your CX Team
Cost-Effective CX Foundation

Ongoing CX Optimization

Convergys Analytics enhances your CX efforts with a large team of data scientists, survey experts and CX analysts within a Business Process as a Service (BPaaS) model.

The dynamic nature of customer experience management means that you have to stay on top of a wide range of operational attributes and resulting metrics.  Convergys helps you do this with real-time reporting, quarterly VOC reviews and scheduled deep dives along with playbook creation to drive action and prove ROI.


Services and Resources

  • BPaaS

    A Business Process as a Service (BPaas) model removes the need for you to hire expensive CX resources for statistical analysis and action direction.

  • CX Partnership

    Experienced Convergys CX analysts get to know your business within each VOC engagement. Team members remain consistent to deliver more effective results.

  • Cost Effective

    Convergys VOC programs are outlined with transparency so that you can easily link actions to deliverables, and ultimately to bottom-line results.

Related Resources

See All Resources

Webinar | A Closed-Loop Ecosystem: The Missing Link

Great CX doesn't just happen - everyone has a role in bringing VOC to life. In this recorded webcast, learn how industry leaders are using closed loop strategies to create an accountable CX culture.

Convergys is named a 2017 Top Research Firm by the AMA

You need a full-service partner expert in a wide range of research techniques, and a team of experienced analysts to interpret the findings. Now your search is over.

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Contact Sales

Please call us or complete the contact form for more information about our services/solutions, or for our participation in your RFI or RFP process.

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+ 1 513 458 1300 INT’L

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