Analytics > VOC > People & Culture Strategies


People and Culture Strategies
Leverage our expertise to inspire a customer-first culture.

There's a lot of buzz these days around building a culture of customer experience. But too often, employees view customer experience as 'just a number on my scorecard." How can you help them understand the difference?

Rest easy! We have a team of CX Strategists with the skills and knowledge to help you inspire your employees and make customer experience real for all of them.

 

  How we'll help:

 

People & Culture Seminars — Our series of educational seminars outlines employee engagement best practices and related tools in ConvergysCX. You'll learn how to integrate proven engagement techniques into your VOC program to accelerate implementation and cultural adoption.

Seminar topics include:

  • VOC Employee Communications
  • Frontline CX Engagement
  • Customer Survey Follow-Up
  • Employee Elevations 

Employee Action Framework — We'll help you design CX-focused activities for the frontline, with toolw and training to ensure your customer-facing teams are doing the right things to drive success.

 

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Related Resources

See All Resources

Webinar | Make Your Surveys Good Customer Experiences

Learn common survey pitfalls, how to avoid them, and how to surveys can create a positive image of your brand and contribute to a better CX.

Datasheet | Voice of the Customer LookBook

Learn how to capture feedback across the customer journey and use the insight to guide action and inspire change.

Contact Sales

Contact Sales

Please call us or complete the contact form for more information about our services/solutions, or for our participation in your RFI or RFP process.

+ 1 800 344 3000 US
+ 1 513 458 1300 INT’L

E-mail us
analytics@convergys.com

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@ConvergysANLYZE

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Convergys Media Team, +1 513-723-7000

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The world’s greatest customer engagement services company.

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