Analytics > VOC > ConvergysCX


Technology to power your company with customer feedback.

ConvergysCX embeds the voice of your customers across your organization, arming every one of your employees with the insight they need to make the customer experience exceptional.


  ConvergysCX enables you to:


Know the journey — Engage customers for feedback at any point in their journey.

Unify CX — See your customer's experience, across any touchpoints or journey — in a single place.

Innovate at scale — Tools to harness employee ideas that will transform CX.

Activate employees — Coaching tools and a rewards center to inspire your people to act "customer first"

Deepen relationships — Case management tools to re-engage customers when they need you the most.

Turn words into action — Text analytics to uncover what matters most to your customers.

Trust and scale — Our enterprise-grade platform supports your need for a secure and scalable technology.




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Related Resources

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Webinar | Make Your Surveys Good Customer Experiences

Learn common survey pitfalls, how to avoid them, and how to surveys can create a positive image of your brand and contribute to a better CX.

Datasheet | Voice of the Customer LookBook

Learn how to capture feedback across the customer journey and use the insight to guide action and inspire change.

Contact Sales

Contact Sales

Please call us or complete the contact form for more information about our services/solutions, or for our participation in your RFI or RFP process.

+ 1 800 344 3000 US
+ 1 513 458 1300 INT’L

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Convergys Media Team, +1 513-723-7000

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The world’s greatest customer engagement services company.