Why Choose Convergys Voice of the Customer?

We help you inspire a culture of customer experience optimization with real-time customer feedback fortified by CX research design, process implementation and business case proof for performance. A unique combination of innovative CX software with expert services ignites CX accountability and action.

 

 

  • Data Sheet

    With Convergys VOC, you'll get customer experience feedback, insight and ROI-based action plans.

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  • Video

    Mike Cholak, VP and General Manager at Convergys Analytics, discusses how to drive change using VOC insights.

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  • Our Difference

    Our CX software and services combine for single-source CXaaS efficiency and effectiveness that's unlike any other.

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CX Insight, Agility & Action

A Convergys VOC program captures customer feedback from the broadest range of digital, voice and in-person channels, distributes CX alerts with role-based presentation throughout the organization, and applies tailored CX services for ROI-based prioritized action.

  • Who You Survey

    Avoid survey fatigue and get better results with sample management

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  • Feedback Innovation

    Digital, telephony & in-person surveys capture feedback and emotion

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  • Self-Service Agility

    Customizable, user-friendly dashboard with drill-down capability

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  • CX Visibility

    Share customer feedback in real time with role-based presentation

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  • Frontline Optimization

    Engage agents and frontline staff with key phrases, sentiment scoring and awards

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  • Business Case Change

    ROI-based business cases deliver the roadmap for prioritized CX enhancements

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