Client Solutions

Professional Services

Let our experienced team of more than 200 experts help you design and deliver successful customer journeys.

Maximize the Value of Every Interaction

Our goal is to understand your customers' needs and how we can deliver a solution that maximizes value, minimizes risk, and helps you get a clear picture of your ROI.

Elevate Your Brand & Optimize the Customer Experience

Nothing affects your company's brand like the service you provide to your customers. We understand this and work with you to deliver intelligent voice and multimodal solutions that reflect your brand and optimize the customer experience. We also conduct brand research to assure the customer experience aligns with your brand. 

Our Professional Services team can also drive more value from your existing investments and enable multiple ways to access and use your customer data by integrating our Customer Interaction Hub with your current business systems, including CRM, billing, and legacy systems. 

Focus on Continuous Improvement

Our stake in your success does not end with implementation. We work with you to maximize the ROI of your voice and multimodal applications by providing feedback mechanisms and post-implementation insight into new technologies, upgrades, and industry trends. Our solution optimization services include IVR Design Refresh, Application Tuning, Value Checkpoint, and Application Success Monitoring. Each of these services is described in detail in the Convergys Professional Services Overview data sheet under the "Related Resources" link. 

Related Resources

Contact Sales

Contact Sales

Please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in your RFI or RFP process.

+1 800-344-3000 US
+1 513-458-1300 INT’L
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Convergys Media Team, +1 513-723-7000

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The world’s greatest customer engagement services company.