Client Solutions

Convergys Social Monitor

Follow relevant real-time social media discussions related to your products and services.

Social Media is Talking. Are You Listening?

Stay in touch with social media and determine actionable next steps to address the needs of your customers and prospects.

Listen, Monitor, and Detect—Then Take Appropriate Action

More and more consumers are using social websites and online communities to research and gather information. They are expressing their opinions about your products, services, and brand. Convergys Social Monitor gives you the tools you need to listen to and interact with your customers in social media channels. Key features include:

  • Access to diverse social web communities, including Twitter, Facebook, and YouTube
  • Sentiment analysis, for monitoring the tone and content of social discussions
  • Common knowledgebase
  • Ability to store search terms and sources for later intervention or action
  • Out-of-the-box reports and analytics that track customer interactions in the cloud


  • Deliver exceptional customer experience across the social web
  • Save time and money by enabling agents to respond appropriately to customers


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+1 800-344-3000 US
+1 513-458-1300 INT’L

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Convergys Media Team, +1 513-723-7000

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