Client Solutions

Convergys Email

Quickly and accurately route and process inbound email, web form inquiries, faxes, and letters.

Say Goodbye to Email Backlogs, Unhappy Customers, and Frustrated Agents

Respond on time with accuracy and consistency, regardless of volume.

Deliver the Great Experience Your Customers Expect

Email is one of the top three preferred channels for customers seeking service. And like other channels, customers expect their questions to be answered quickly and accurately. With sophisticated, flexible workflow and email routing options, our email solution makes it easy to send your customers the kind of email responses that turn them into brand fans, while cutting your operational costs. Convergys Email includes:

  • Agent productivity tools—templates, pre-written responses, and macros promote consistency and productivity
  • 360-degree view of the customer—enables relevant, personalized responses
  • Seamless, multichannel integration—ensures a consistent experience across all service channels
  • Optional knowledgebase integration—speeds resolution and ensures consistency
  • Comprehensive analytics and reporting—helps you track and manage performance against key metrics, including service level agreements

Benefits:

  • Removes the burden of manually juggling emails and seeking approvals
  • Frees agents to focus on responding promptly and professionally to inbound inquiries

Related Resources

Contact Sales

Contact Sales

Please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in your RFI or RFP process.

+1 800-344-3000 US
+1 513-458-1300 INT’L

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Convergys Media Team, +1 513-723-7000

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