Client Solutions

Convergys Co-browse

Reduce shopping cart abandonment, improve conversion rates, and enhance your customer experience.

Bring a Human Touch to the Online User Experience

Deliver richer online sales and service experiences by enabling your agents to visually collaborate with prospects and customers in real time.

Elevate Your Customer's Web Interactions—and Your Bottom Line

Whether your goal is to improve online sales, provide faster and better customer service, or a combination of both, our omnichannel co-browse solution is the answer. Convergys Co-browse enables your customer service agents to visually guide customers and prospects through online environments while they talk or chat, to keep them engaged on your website. This optional add-on for Convergys Chat features:

  • Tight integration with the agent desktop
  • Instant access (no install)
  • Superior ease of use
  • Universal platform and browser support
  • Permission-based control
  • Field masking and sharing limits

Benefits:

  • Delivers a better service experience for customers and prospects
  • Enables agents to assist in completion of complex activities such as filling in forms and navigating applications to dramatically reduce call handling time
  • Helps agents identify and maximize opportunities for increasing average order size, conversions, upselling, and cross-selling rates

 

Related Resources

Contact Sales

Contact Sales

Please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in your RFI or RFP process.

+1 800-344-3000 US
+1 513-458-1300 INT’L

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