Client Solutions

Home Agent

A home agent staffing solution with proven security, technology, compliance, and operational expertise.

The Delivery Option

The Perfect Balance of Quality, Availability, and Cost

Home agents represent a huge talent pool with specialized skills, licenses, education, and certifications. Tapping into that talent pool can bring far greater scheduling flexibility, higher quality, more satisfied customers, improved business continuity, and reduced costs. Convergys’ home agent program combines the many advantages of home agent staffing with proven security, technology, compliance, and operational expertise for recruiting, training, coaching, and managing home agents. With extensive experience in both brick-and-mortar and home agent solutions, we can help you blend your home agent infrastructure into your physical contact center for a seamless operation.

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