Client Solutions

Secure Payments

Orchestrate entry of sensitive data without exposing it to agents and monitor agent activity.


 

Protect Your Customers—and Your Brand

  • Keep your customers' sensitive data safe.
  • Eliminate agent exposure to sensitive data and monitor agent activity.

Nothing can damage your brand more quickly than a breach of your customers’ sensitive data. When you fail to keep personally identifiable information (PII) and financial information safe, you also risk exposure to substantial liabilities and fines. Our Secure Payments solution helps orchestrate the entry of sensitive data without exposing it to the agent and also monitors agent activity.

Enable Non-Verbal Data Entry

Secure Payments provides a non-verbal mode for entering credit card and financial data to take the agent out of the transaction and prevent recording of financial transactions. This solution also detects and fraudulent agent behavior, such as call avoidance and metrics manipulation.

By leveraging our proven voice portal and agent desktop solutions, Secure Payments offers security and PCI compliance, while also reducing costs, enhancing the customer experience, and increasing efficiency. 

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