Client Solutions

Caller Fraud Prevention

Use telephony forensics to detect fraudsters before they reach your agents.


Use RPA to Detect Fraudsters

  • Leverage robotic process automation to detect fraudsters.
  • Eliminate agent exposure to fraudulent calls.
  • Rapidly assess the fraud level of incoming calls. 

How do you know callers are who they say they are? According to, the number of fraudulent calls to contact centers is increasing, and one in every 10 callers is a fraudster. Social engineering has made it easy to accumulate your customers’ sensitive data. Our Caller Fraud Prevention solution uses Robotic Process Automation (RPA) to identify fraudulent calls and alert your agents.

Match Phone Numbers to Real People

Our RPA engine protects against common tactics, such as number porting, ANI spoofing, and device cloning, that fraudsters use to compromise the security of your customers’ mobile devices.  Calls coming into your contact center include metadata that contains attributes affiliated with the call, origin number, dialed number, and more. Our solution analyzes this data and assesses the risk level of the call, then alerts the agent to potential fraudsters. For example, if an incoming call is presented as coming from Vermont, but the metadata shows that it originated in China, we will mark the call as suspicious.

For additional protection, our RPA engine continues to learn new patterns and receive feedback to update the fraud level in real-time. Key benefits include cost savings, an enhanced customer experience, and improved efficiency.

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