Client Solutions

Visualize CX

Graphical View of CX
Share Throughout Your Organizations

Make CX More Accessible

Providing a dashboard with rich CX data is the first step in making customer experience a driver for employee engagement and transformational change for a competitive advantage. Key issues include being sure that the customer experience presented includes a representative group across all channels and actually encompasses a 360-degree view of your customer effort.

Convergys Analytics offers a digital perspective of your customer’s experience with exceptional detail. Survey sampling techniques combined with statistical modeling add confidence for what is presented.   Graphical views with the ability to tune presentation for specific audiences make it easy to permeate CX detail throughout your organization.


Services and Resources

  • Executive Dashboard

    Impact C-Suite thinking with digital dashboards that present a high-level view of CX performance. Offer unique detail to support investment decisions and performance reviews.

  • CX Platform

    Use charts, graphs, dials and other elements to present detail from surveys, chats and other direct and indirect sentiment sources.

  • Dynamic Data

    Flow feedback in real-time to support immediate changes. Information provided in real-time makes agent coaching and process changes more efficient and effective.

Related Resources

See All Resources

Webinar | A Closed-Loop Ecosystem: The Missing Link

Great CX doesn't just happen - everyone has a role in bringing VOC to life. In this recorded webcast, learn how industry leaders are using closed loop strategies to create an accountable CX culture.

Convergys is named a 2017 Top Research Firm by the AMA

You need a full-service partner expert in a wide range of research techniques, and a team of experienced analysts to interpret the findings. Now your search is over.

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