Client Solutions

Improve NPS & CSAT

Insight for Actionable Change
Results for CX Leadership

Push Your CX Metrics Up

Convergys Analytics offers a comprehensive range of CX solutions that will help you efficiently and effectively improve your customer experience performance.   A unique combination of data science expertise, technology, and services are available as packaged solutions and customized engagements.

CX insight to action results are proven to raise your Net Promotor(NPS)/ Customer Experience Satisfaction (CSAT) scores with highly visible CX performance for your customers and executive leadership with remarkable return on investment.

Services & Resources

  • VOC Program

    A Convergys Voice of the Customer program captures customer sentiment across all interactions and identifies key insights. Prescriptive action moves CX metrics upward.

  • Journey Mapping

    Obtain a visual map of your customer’s effort across all touch points with drill down detail. Use CX proof for upstream and downstream change and investment.

  • Omnichannel Survey

    Move beyond email to capture customer sentiment from all digital channels, field service and in-person interactions. Unique sampling ensures optimal results.

  • Smart Data

    Convergys survey sampling, omnichannel coverage, patented linkage analysis and data science expertise deliver more accurate CX insight.

  • Closed Loop

    Action driven by insight requires pinpointing root cause with proof. Convergys Analytics goes beyond simply reporting CX with data supported prescriptive action.

  • Insight to Action

    Convergys Analytics partners with you as a team member for immediate and persistent CX value. Specific strategic and tactical suggestions are provided to drive results.

Related Resources

See All Resources

Webinar | A Closed-Loop Ecosystem: The Missing Link

Great CX doesn't just happen - everyone has a role in bringing VOC to life. In this recorded webcast, learn how industry leaders are using closed loop strategies to create an accountable CX culture.

Convergys is named a 2017 Top Research Firm by the AMA

You need a full-service partner expert in a wide range of research techniques, and a team of experienced analysts to interpret the findings. Now your search is over.

Contact Us

Contact Us

Please call us or complete the contact form for more information about our services/solutions, or for our participation in your RFI or RFP process.

+ 1 800 344 3000 US
+ 1 513 458 1300 INT’L

E-mail us

Follow us on LinkedIn
Convergys Analytics

Follow us on Twitter

What can we help you with?

To contact a recruiter in your region please make a selection:*

Convergys Media Team, +1 513-723-7000

Solution(s) of Interest*


How can we help you?*

All other countries please contact your local human resources, which can be found in Workday.


North America, 1-844-447-1877


  • All Metro Manila Area, (02) 792-3473
  • Cebu, (032) 411-9243
  • Bacolod, (034) 705-0299
  • Clark, (045) 598-4298
  • Davao, (082) 244-6498
  • Baguio, (074) 244-9998

To contact investor relations visit the following page: Investor Relations Contact & Print Request