Client Solutions


Optimize your customer experience
Descriptive, Prescriptive and Predictive CX

CX Insights to Action

Convergys Analytics optimizes engagement, enthusiasm and loyalty for your brand with CX insight to action customer experience management software and services. Over 40 years of omnichannel survey expertise, closed loop root cause analysis, and frontline CX change management work to:

  • Capture customer sentiment across all channels of interaction
  • Reach every group in your organization with a real-time digital perspective of your customer’s satisfaction
  • Enhance your customer’s experience with prescriptive CX action for remarkable results.

Voice of the customer, customer journey mapping, primary research and contact center optimization programs take advantage of unique Convergys resources to:

  • Improve Net Promoter (NPS) and Customer Satisfaction (CSAT) scores
  • Drive CX change with dynamic empirical evidence to deliver a competitive advantage
  • More efficiently enhance your customer’s satisfaction for bottom-line results

How We Help

Related Resources

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Webinar | A Closed-Loop Ecosystem: The Missing Link

Great CX doesn't just happen - everyone has a role in bringing VOC to life. In this recorded webcast, learn how industry leaders are using closed loop strategies to create an accountable CX culture.

Convergys is named a 2017 Top Research Firm by the AMA

You need a full-service partner expert in a wide range of research techniques, and a team of experienced analysts to interpret the findings. Now your search is over.

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Contact Us

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+ 1 800 344 3000 US
+ 1 513 458 1300 INT’L

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