Careers

Customer Service Careers

For anyone who dreams of a successful career, there’s a beginning - a point at which you choose a path to take. For many, and hopefully this includes you, Convergys is that beginning. We have the privilege of leading a team of talented and motivated professionals working in locations all over the world, united by a common goal: helping our clients maintain exceptional relationships with their customers. This focus on relationships isn’t simply a service we provide – it’s the foundation for how we work together, value our team members and invest in our communities.

What can you expect from a career at Convergys: 

  • Knowledge and skill development 
  • Multiple career path opportunities 
  • A wide array of benefits and performance-based rewards
  • World-class facilities and work environment 

At Convergys, you are at the driver's seat of your career development and will have many opportunities to grow personally and professionally. Classroom and computer-based training, talent development, and employee engagement programs will help you and your teams succeed and have fun! 

 

Convergys is an EEO/AA/M/F/Vet/Disability Employer. 

FAQs

1. How do I submit my resume to Convergys?

The best way is to search the current job openings available on our website. You can do this by clicking "Search Jobs." You can view our openings by location, position and/or keyword search. When you see a position that matches what you are looking for, you can submit a resume by clicking the "Apply to this Job" link. If you do not see a job listed that matches, you may submit a resume by creating a profile.

2. How will I know if Convergys is interested in my resume?

Once we receive your resume, a member of our human resources team will review it. Your resume will be evaluated to see if your educational background, training, skills and interests match requirements for our positions. If there is a match, you will be contacted with information about next steps.

3. What is the interview process?

As part of the hiring process, candidates may be required to participate in several interviews. Interviews may be conducted in person or via telephone with members of the recruiting, training or operations teams.

4. How long does the interview process take?

The hiring process can vary tremendously based on position. General expectations are that most positions are filled in less than 60 days. Additional information can be provided from recruiters during the interview process.

5. What is the dress code?

The dress code is business casual to casual, depending on the position. A recruiter can provide more information.

6. What benefits does Convergys offer?

We have a competitive array of benefits available to suit our employees' varied needs.

7. Does Convergys support community action programs?

The Convergys Community Action Team supports our employees' volunteer efforts around the world. Our employees nominate project ideas and then coordinate the projects with employee volunteers. Furthermore, our individual centers participate in numerous local community activities as well as support global initiatives.

8. What learning opportunities exist for Convergys employees?

All employees are encouraged to have a Personal Development Plan to provide focus to their learning opportunities. An exciting new online system, the Convergys Personal Development Center, now gives employees a "one-stop shop" to manage the many development opportunities currently available. 

While every department has its own parameters, there are numerous opportunities for any employee to grow. From formal mentoring to technical proficiency, from leadership development to performance management, employees are actively engaged in developing their competencies and skills.

9. Does Convergys have recognition programs?

Yes, both team and individual employee reward and recognition programs exist.

10. Does Convergys provide immigration sponsorship?

For certain positions in some instances Convergys does provide immigration sponsorship that complies with United States immigration laws. Additional information can be provided from recruiters during the interview process.

 
 
Convergys is an EEO/AA/M/F/Vet/Disability Employer. 

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Featured Careers

  • Sales and Service Associate

    Valdosta, Georgia, United States
    • Essential Functions/Core Responsibilities  • Achieving specific sales targets and maximizing sale opportunities on each and every call     • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with six months of sales experience preferred    • Demonstrated sales technique and product knowledge preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally     • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Strong computer navigation skills and PC Knowledge    • Ability to learn and think conceptually    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.     Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:     PHILIPPINES   • Minimum of two years of college education with at least six months of relevant sales experience • Ability to think clearly and can explain simple issues effectively, both written and verbally    INDIA   • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Talent Acquisition Manager

    Clarksville, Tennessee, United States
    Essential Functions/Core Responsibilities  • Responsible for leadership, development, implementation and administration of recruitment programs and drive execution of an effective short-term recruiting strategy    • Lead a team responsible for execution of hiring and sourcing talent.  Direct activities to assist with development of innovative, creative, and proactive recruitment strategies.  Coaches team in collaborating with cross-organizational stakeholders to ensure quality of candidates and to meet the needs of Business    • Evaluate external labor market conditions, analyze hiring trends, turnover rates, and candidate feedback to recommend changes, improvements, solutions for the organization's recruitment strategies in order to adapt activities against changing market conditions and meet expectations of the Business    • Responsible for analyzing data to identify gaps and trends.  Contribute to development of recruiting metrics and analytics to help guide decision making, measure team productivity, and program ROI    • Assist in developing strategy to leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly attract and source qualified candidates. Supports strategies to enhance the company’s diversity recruitment strategy through relationship building.    • Partner with HR and Compensation to share market trend knowledge and develop cross-functional strategy to attract and retain talent through competitive compensation packages and offers    • Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Bachelor's Degree in related field 7+ years of experience (with at least 2 years of progressive management experience) relevant experience preferred   • Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates.    • Advanced Microsoft Office skills    • Demonstrated ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment    • Ability to interpret and analyze recruiting metrics and trends: retention, quality of hire, net throughput, etc.    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Demonstrated ability to take initiative and ownership with focus on continuous improvement    • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team    • Solid understanding of the organization's business operations and industry.  Demonstrated business acumen    • Demonstrated talent with critical thinking; ability to comprehend, analyze, and interpret.    • Excellent attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Specialist Analytic Consulting

    Westminster, Colorado, United States
    Essential Functions/Core Responsibilities  • Consult with clients on business operations and performance initiatives    • Gather and review client documentation related to existing business operations, processes, capabilities, and metrics    • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Perform analysis of large client data sets and provide recommendations for improvement related to the project initiative with limited direction from Project Lead    • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Interact with both external clients and internal resources while at client site to support the due diligence process    • Support development of client deliverables (includes: ROI analysis, statistical analysis, strategic assessments, communications, and business processes)     • Conduct internal presentations to project team and related stakeholders from various functional areas, such as Sales and Program Management    • Develop approach, document tasks, and manage timeline for individual work streams in support of overall project    Candidate Profile  • Bachelor's degree in related field from a four-year college or university with two to four years of consulting or analytics experience preferred• Strong communication skills, both written and verbal    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships    • Proficient in Microsoft Office  No relocation providedConvergys is an EEO/AA/M/F/Vet/Disability EmployerCareer Framework RoleRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Recruiter - Temporary

    Salt Lake City, Utah, United States
    Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Manager, Analytic Consulting

    Westminster, Colorado, United States
    Essential Functions/Core Responsibilities  • Coach, mentor, and day to day management of individual contributors Leads group of consultant focusing on mentoring coaching and coordination     • Conduct annual performance reviews and provide feedback in an ongoing manner for team members    • Lead consulting engagements with clients on business operations and performance improvement initiatives    • Utilize structured problem solving skills to develop a work plan and approach to answer business questions in the defined timeline    • Lead the project team to successfully complete all phases of a data analysis project on-time and on-budget, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Develop new insights and understanding of business performance based on data and statistical methods    • Analyze external markets dynamics and multiple large data sources to assess trends and develop actionable insights and recommendations    • Facilitate key project management meetings    • Interact with external clients and lead internal resources while at the client site to set appropriate project expectations and facilitate the due diligence process    • Deliver consultative recommendations to clients by drawing from information captured from the Convergys Analytic Consulting team, prior experience, and knowledge of critical processes and industry acumen     • Build, manage, and sustain strong relationships with internal and external clients    • Participate in practice building activities (e.g., recruiting, pre-sales marketing material, and case study development)     Candidate Profile • Bachelor's degree in related field from a four-year college or university with more than seven years of consulting or analytics experience (with at least two years of Progressive Management Experience) preferred• Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Demonstrated ability to take initiative and ownership with focus on continuous improvement    • Excellent attention to detail    • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team    • Solid understanding of the organization's business operations and industry.  Demonstrated business acumen    • Ability to work and lead others in ambiguous situations    • Demonstrated ability to comprehend, analyze, and interpret    • Advanced Microsoft Office skills    • Proficient knowledge of a data analyses methodology, green or black belt six sigma certification preferred    Career Framework RoleManages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Sr. Team Leader, Sales Operations

    Pueblo, Colorado, United States
    Essential Functions/Core Responsibilities  • Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation     • Coach direct reports on sales and other "Key Performance Indicators" (KPI) on a regular basis to ensure performance metrics are achieved     • Improve sales performance through coaching, motivation and accountability coach direct reports on their performance on a regular basis to ensure performance metrics are achieved     • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations    • Communicate expectations to employees and provide timely updates and changes    • Provide subject matter expertise in handling escalated customer calls as needed    • Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities    • Stay current on internal work processes, policies and procedures. Attend required manager development training    • Promote the Convergys values through both behavior and attitude, including being an advocate for your team members    Candidate Profile  • Associate's degree in related field with four to six years of experience (with at least one year of Progressive Management Experience) preferred    • Highly motivated individual with skills to develop and coach team members to achieve sales and performance expectations    • Strong communication skills, both written and verbal    • Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Work well under pressure and follow through on items to completion     • Willingness to work a flexible schedule    Career Framework Role Receives assignments as objectives with goals and processes in which to meet the goals.  Interacts with Team Managers/Leaders/Supervisors and team members, other functional areas, management, and outside vendors to complete objectives.  Set priorities for Team Managers/Leaders/Supervisors and team members , and coordinates and supervises the daily activities.  In charge of handling large and / or multiple lines of business.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager and/or director.  Depending on the size of the program may act as an Operations Manager.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Recruiter

    Longview, Texas, United States
    Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer 
  • Data Network Architect

    Cincinnati, Ohio, United States
    Essential Functions/Core Responsibilities• Consult on design, implementation and enhancements for the strategy of network architecture direction, network security management direction, and capacity management direction• Maintain an advanced knowledge of new network technologies• Function as a senior technical expert for resolution of data network technical issues• Participate in overall network budget planning process• Advise on networking directions and assist with obtaining approval with upper management• Transition strategic network plans to actions and activities• Define business and technical objectives, assumptions and constraints that may impact data network software and hardware solutions• Consult with and advise senior management on data network direction and strategy• Maintain an advanced knowledge of new network technologies• Write capital expenditure justifications and business plans for the upgrade of the data network infrastructure• Document and lead the implementation of the business continuity requirements of the data network environment• Provide on-call technical support as requiredCandidate Profile• Bachelor's degree from a four-year college or university or appropriate certifications with more than ten years of relevant experience preferred • Advanced experience with multiple Network Operating System (NOS)• Detailed knowledge of networking, switches, routers, MPLS• Experience in Data Center Network Technologies• Advanced technical expertise in troubleshooting network problems• Mastery of communication skills and styles, both written and verbal.  Demonstrated ability to effectively present information to internal and external associates• Advanced Microsoft Office skills• Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity• Demonstrated ability to take initiative and ownership with focus on continuous improvement• Demonstrated ability and acumen of developing lasting customer relationships• Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices• Advanced ability to comprehend, analyze, and interpret• Strategic thinker with demonstrated ability to influenceCareer Framework RoleIs recognized as an expert within the organization, both within and beyond own function. Contributes to the development of innovative principles and ideas. Anticipates internal and/or external business challenges and/or regulatory issues; recommends process, product or service improvements. Solves unique and complex problems that have a broad impact on the business. Contributes to the development of functional strategy. Leads project teams to achieve milestones and objectives. Operates with no supervision in a complex environment.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability EmployerRelocation Available within the US No Citizen Sponsorship Available with this role
  • Customer Service Advocate

    Pocatello, Idaho, United States
    Essential Functions/Core Responsibilities  Engages in both inbound and outbound voice and chatUses client-based email in workNot required to maintain average handle time (AHT) of less than five minutesMay require follow up with customers on requested leadsRelies on multiple toolsGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathyProbe for and confirm understanding of customers issue and needsMeet customer requirements through first contact resolutionConfirm customer understanding of the solutionProvide additional customer education as neededPrepare complete and accurate work and update customer fileEffectively transfer misdirected customer requests to an appropriate partyContribute ideas to better resolve problems, serve the customer, and improve productivityParticipate in activities designed to improve customer satisfaction and business performanceOccasionally use decision-support tools to answer questionsSolve problems that are sometimes unstructured and require reliance on conceptual thinkingOffer solutions to issues that are often non-standard/non-routine and require some clarificationMaintain broad knowledge of client products and servicesCommunicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requestsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Entry Level Sales Representative $10-$45 Commission per sale - Las Cruces

    Las Cruces, New Mexico, United States
    This position interfaces with customers via inbound calls, or through the Internet for the purpose of selling products and services. This position is also responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support. Achievable inbound call goals.Essential Functions & Core Responsibilities: Achieving specific sales targets and maximizing sales opportunities on each and every callUse non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needsMaintain broad knowledge of products, pricing, promotions, and proceduresEnsure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerClarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customerPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and sales performanceAnswer billing questions by talking through components of customer accountsCandidate Profile:High school diploma or equivalentSix months of sales experience preferred Demonstrated sales technique and product knowledge preferredAbility to type 25 WPM or higher with no errorsAbility to pass a criminal background check and drug testCourteous with strong customer service orientationStrong communication and negotiation skills requiredAbility to effectively communicate, both written and verballySkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyStrong computer navigation skills and PC KnowledgeAbility to learn and think conceptuallyDependable with proficient attention to detailDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local lawsDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.EEO Employer/AA/M/F/Vet/Disability Employer.  
  • Seasonal Customer Service II

    Tampa, Florida, United States
    Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain broad knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:     UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION    PHILIPPINES   • Minimum of two years of college education with at least six to twelve months of call center • Ability to think clearly and can explain difficult issues effectively, both above average written and verbally• Demonstrate product expertise• Basic computer navigation skills and computer knowledge• Ability to train others    INDIA   • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Contact Center Representative

    Phoenix, Arizona, United States
    Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call     • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with a minimum of three to six months of sales experience preferred or relevant technical experience    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Basic computer navigation skills and PC Knowledge    • Tolerance for repetitive work in a fast paced environment    • Ability to work as a team member, as well as independently    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be requiredFor the Technical II position:• Achieve and maintain recognized and applicable technical certification(s)     • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)    • Advanced knowledge of client technical systems    *Job requirements may vary by country and will not contravene any local laws*Background check is required and drug screen may be required    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Full Time Call Center/Sales Representative. PAID training PLUS benefits!

    Hickory, North Carolina, United States
    Show me the money!  Careers in sales changes lives, lifestyles, & creates futures!  Are you the type of person who feels gratification from a pat on the back or a thank you?  If so, admirable.  OrAre you the type of person who thrives from the thrill of victory?  You like to win? You want to be rewarded with a big check?  Do you feel gratification when you are rewarded and can upgrade your car, your phone, or purchase that awesome new game system your children want?  If you answered yes to any of these questions, you want to talk to us!  You control the amount of your monthly bonus check!  Not your manager, not your co-worker, you!  Last month we had sales associates cashing bonus checks up to $1600 each! Take control back and really use your ambitious attitude to reap what you deserve today!  The more you put in, the more you get out!  Join us, a diverse global organization and gain holistic business experience! Earn your hourly rate, financial incentives, and monthly bonus! The Perks include:Inbound calls onlyFREE satellite service after 30 days employment (ask for details)Paid Product Training ProgramProfessional Development, Career Opportunity (Lateral & Horizontal!)Weekly Recognition & FeedbackCasual dress attire – no suit, no tie, no worries!Medical, Dental, Vision Plans available401 (k) Savings PlanTuition ReimbursementEmployee Referral BonusesJob Description SummaryThe Sales Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.  Achievable inbound call goals. Essential Functions & Core Responsibilities: Achieving specific sales targets and maximizing sales opportunities on each and every callUse non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needsMaintain broad knowledge of products, pricing, promotions, and proceduresEnsure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerClarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customerPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and sales performanceAnswer billing questions by talking through components of customer accountsCandidate Profile:High school diploma or equivalentSix months of sales experience preferred Demonstrated sales technique and product knowledge preferredAbility to type 25 WPM or higher with no errorsAbility to pass a criminal background check and drug testCourteous with strong customer service orientationStrong communication and negotiation skills requiredAbility to effectively communicate, both written and verballySkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyStrong computer navigation skills and PC KnowledgeAbility to learn and think conceptuallyDependable with proficient attention to detailDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local lawsDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.EEO Employer/AA/M/F/Vet/Disability Employer. 
  • Customer Service Representative

    Wichita, Kansas, United States
    Essential Functions/Core Responsibilities of a Customer Service RepresentativeEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile of a Customer Service Representative.High school diploma with three to six months of relevant experience preferred Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be requiredJob requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
  • Sales Associate

    Pueblo, Colorado, United States
    We PROVIDE a world-class customer service experience and value to our customers by listening and   resolving their home entertainment & TV package questions.We INVEST in our people and set them up for success with company paid sales training and a compensation structure providing unlimited earning potential.YOU will have the potential to earn $40,000-$50,000 through your ability to drive SALES. This is an excellent inside sales opportunity with no cold calling required.Drive to SucceedPursue your work with energy, intelligence and an ambition to succeed in Sales.Tech smart with the ability to navigate a desktop computerExceeds goals with a competitive spirt and drive to be #1Apply solid sales skills to understand customer’s needs and close all sales with integrityUse web based tools to stay current on industry-wide products, features, and servicesConsistently exceed in all sales metricsLearn new skills through paid trainingLearns quickly. New sales skills taught through paid training.   High school diploma or equivalent requiredCompensation structureSales associates take 100% inbound calls and no coldcalling.Base pay - $11/hr PLUS uncapped commission.Average commission is $1500+/monthFULL BENEFITS PACKAGE:Medical, Dental and Vision401K with company matchPaid time offLife and short/long term disability insuranceHigh-end Rewards and Recognition programWe love to promote employees from withinWe’d love to talk with you please apply @Convergys.com or walk in and see us.Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Customer Service Representative

    Clarksville, Tennessee, United States
    Call Center Essential Functions/Core Responsibilities• Ensure customer service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain broad knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Customer Support Associate I

    Jacksonville, Texas, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Recruiter

    Valdosta, Georgia, United States
    Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Operations Manager

    Johnstown, Pennsylvania, United States
    Essential Functions/Core Responsibilities  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed    • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)     • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements    • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)    • Create and maximize relationships with client partners    • Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance    • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching    • Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner    • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement    • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements    • Attend business reviews with the client    • Handle a team of team leaders    Candidate Profile  • Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred    • Call center experience preferred    • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback    • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal    • Work well under pressure and follow through on items to completion while maintaining professional demeanor    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Technical Support Associate I

    Lake Mary, Florida, United States
    What to expect:Handle questions via phone addressing hardware, software, cable, internet or telephone related issues Reporting/escalating issues through the appropriate channels. Effectively communicate information with customers and team members. Diagnosing and providing a path to resolve various technical issues. Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and recommending changes. Strive to meet highest level of customer satisfaction by resolving customer issues in a professional and timely manner. Ability to navigate through multiple software systems while walking customers through a resolution. Additional responsibility as business needs.What to possess:Excellent Customer Service SkillsStrong written, verbal, and organization skills.Superior time management and prioritization skills.Proficiency with Windows and Mac OSTyping skillsDeductive Reasoning SkillsPassion for technologyExcellent listening skillsPrevious experience troubleshooting preferredAbility to learn on quicklyCompensation and Benefits:Comprehensive medical, dental, and vision plans10 days PTO and 6 paid holidays per yearFlexible spending account401k with company contribution matchEmployee Stock Purchase Plan (NYSE: CVG)Tuition ReimbursementThank you for your interest and selecting Convergys Corporation as your employer of choiceConvergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Seasonal Non-Licensed Healthcare Customer Service Representative $12/hr Arnold

    Arnold, Missouri, United States
    Join the Convergys team today to provide compassionate, valuable advisor support to UnitedHealthcare consumers!  This seasonal opportunity allows you to:Complete 4 weeks of paid product and sales training (Sept 2018)Earn $12/hr as a Seasonal Non Licensed Healthcare Customer Service RepresentativeBenefit from a commission and bonus program with a team of experienced advisors to help you achieve your goalsNo Healthcare License required$500 End of Season BonusSound too good to be true? We’re looking for some pretty special folks to fill these roles.  To be successful you must:Provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needs;Recommending the RIGHT insurance package for each consumer; andCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: In this consultative sales role you’ll work with warm leads; inbound callers will contact you to review their options and for assistance in completing their annual enrollment.  Your primary goal is to match the consumer to the right insurance package and complete the enrollment.  You’ll follow through on the sale ensuring all required documentation is completed and submitted.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Demonstrated success in an inbound or outbound sales environment.Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.Capacity to learn complex processes and policies.Ability to successfully take tests and retain knowledge.Knowledge of computer operations.Detail oriented with examples of how they have been able to ensure high quality work.Willingness to rotate shifts, as needed.Positive orientation: as in focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Dependable and flexible.Good listening and responding skills.Possess a drive to achieve as well as insight into self and others.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: name@convergys.com).EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Training Manager

    Charlotte, North Carolina, United States
    Essential Functions/Core Responsibilities  • Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work     • Oversee new hire, continuing education, program specific training, and other training as needed by the business     • Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition    • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment    • Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients.     • Develop and cultivate partnership with operations, other business units, resource units, and clients     • Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement     • Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner     • Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations        Candidate Profile  • Bachelor's degree in related field from a four-year college or university with more than seven years of relevant experience (with two to four years of Progressive Mgmt Experience) preferred    • Prior experience in customer service or call center environment preferred    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Knowledge of general Convergys operating policies and procedures     • Ability to work a flexible schedule     • Travel required    Career Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Work at Home-Sales & Service Rep- South Dakota

    00842 USA SD Work-at-Home, South Dakota, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (South Dakota) residents.  If you are not physically residing in South Dakota, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Texas

    00844 USA TX Work-at-Home, Texas, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Texas) residents.  If you are not physically residing in Texas, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Utah

    00845 USA UT Work-at-Home, Utah, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Utah) residents.  If you are not physically residing in Utah, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Washington

    00848 USA WA Work-at-Home, Washington, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Washington) residents.  If you are not physically residing in Washington, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Wisconsin

    00850 USA WI Work-at-Home, Wisconsin, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Wisconsin) residents.  If you are not physically residing in Wisconsin, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K. We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Wyoming

    00851 USA WY Work-at-Home, Wyoming, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Wyoming) residents.  If you are not physically residing in Wyoming, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Alabama

    00801 USA AL Work-at-Home, Alabama, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Alabama) residents.  If you are not physically residing in Alabama, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Arizona

    00803 USA AZ Work-at-Home, Arizona, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Arizona) residents.  If you are not physically residing in Arizona, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Colorado

    00806 USA CO Work-at-Home, Colorado, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Colorado) residents.  If you are not physically residing in Colorado, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K,.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Idaho

    00813 USA ID Work-at-Home, Idaho, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Idaho) residents.  If you are not physically residing in Idaho, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Indiana

    00815 USA IN Work-at-Home, Indiana, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Indiana) residents.  If you are not physically residing in Indiana, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Iowa

    00816 USA IA Work-at-Home, Iowa, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Iowa) residents.  If you are not physically residing in Iowa, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Kansas

    00817 USA KS Work-at-Home, Kansas, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Kansas) residents.  If you are not physically residing in Kansas, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Minnesota

    00824 USA MN Work-at-Home, Minnesota, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Minnesota) residents.  If you are not physically residing in Minnesota, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K,.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Mississippi

    00825 USA MS Work-at-Home, Mississippi, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Mississippi) residents.  If you are not physically residing in Mississippi, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Missouri

    00826 USA MO Work-at-Home, Missouri, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Missouri) residents.  If you are not physically residing in Missouri, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Montana

    00827 USA MT Work-at-Home, Montana, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Montana) residents.  If you are not physically residing in Montana, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Nebraska

    00828 USA NE Work-at-Home, Nebraska, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Nebraska) residents.  If you are not physically residing in Nebraska, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- New Mexico

    00832 USA NM Work-at-Home, New Mexico, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (New Mexico) residents.  If you are not physically residing in New Mexico, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Louisiana

    00819 USA LA Work-at-Home, Louisiana, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Louisiana) residents.  If you are not physically residing in Louisiana, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- North Dakota

    00835 USA ND Work-at-Home, North Dakota, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (North Dakota) residents.  If you are not physically residing in North Dakota, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Oklahoma

    00837 USA OK Work-at-Home, Oklahoma, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Oklahoma) residents.  If you are not physically residing in Oklahoma, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Oregon

    00838 USA OR Work-at-Home, Oregon, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Oregon) residents.  If you are not physically residing in Oregon, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Pennsylvania

    00839 USA PA Work-at-Home, Pennsylvania, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Pennsylvania) residents.  If you are not physically residing in Pennsylvania, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- South Carolina

    00841 USA SC Work-at-Home, South Carolina, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (South Carolina) residents.  If you are not physically residing in South Carolina, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Ohio

    00836 USA OH Work-at-Home, Ohio, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Ohio) residents.  If you are not physically residing in Ohio, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Michigan

    00823 USA MI Work-at-Home, Michigan, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Michigan) residents.  If you are not physically residing in Michigan, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- New York

    00833 USA NY Work-at-Home, New York, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (New York) residents.  If you are not physically residing in New York, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- North Carolina

    00834 USA NC Work-at-Home, North Carolina, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (North Carolina) residents.  If you are not physically residing in North Carolina, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Kentucky

    00818 USA KY Work-at-Home, Kentucky, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Kentucky) residents.  If you are not physically residing in Kentucky, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Florida

    00810 USA FL Work-at-Home, Florida, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Florida) residents.  If you are not physically residing in Florida, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep-Georgia

    00811 USA GA Work-at-Home, Georgia, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Georgia) residents.  If you are not physically residing in Georgia, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- West Virginia

    00849 USA WV Work-at-Home, West Virginia, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (West Virginia) residents.  If you are not physically residing in West Virginia, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Virginia

    00847 USA VA Work-at-Home, Virginia, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Virginia) residents.  If you are not physically residing in Virginia, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Work at Home-Sales & Service Rep- Tennessee

    00843 USA TN Work-at-Home, Tennessee, United States
    (Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Convergys Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Tennessee residents).  If you are not physically residing in Tennessee, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Licensed Healthcare Insurance Sales Advocate

    Dallas, Texas, United States
    Licensed Healthcare Insurance Sales Advocate-$17 Hourly Wage-$700 End of Season Bonus-$500 Referral Bonus Unlimited-Shift Differential Hourly Wages for evenings and weekends -Casual Attire Dress Code!ResponsibilitiesThe Sales Agent qualifies prospects and attempts to close sale. Arranges for field representative to visit prospect if sales are not closed. May originate calls from leads. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.Required QualificationsHigh School Diploma or GEDCurrent Active Texas General Agent – Life, Accident, Health & HMO Insurance LicenseDemonstrates strong verbal communication skillsFamiliarity with computer and Windows PC applications, including the ability to learn new computer systemsMeets established expectations and takes responsibility for achieving results; encourages others to do the sameConsistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for achieving results; encourages others to do the sameEffectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraintsAbility to connect meaningfully with customers to build emotional engagement and customer advocacy. Simplify complexity and integrate internal efforts to deliver an optimal customer experienceYou must be available to work an 8 hour shift FT and willing to work any shift between the hours of 7:00am — 11:00pm including weekendsOvertime will possibly be required during our peak season from approximately September – December.Hours may vary between 30-40 hours with the exception of peak season (September-December), which may be required 40 hours plus overtimePreferred QualificationsBilingual is available to an addition hourly pay differential.  Bilingual applicant should have the ability to speak, read and write in both languages without limitations or assistanceAdditional InformationPlease note that as part of the requirement for the Texas General Agent – Life, Accident, Health & HMO Insurance License; you must either currently possess or you must be able to obtain a Texas State Insurance license.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Seasonal Licensed Healthcare Insurance Sales Advocate

    Dallas, Texas, United States
    Licensed Healthcare Insurance Sales Advocate-$17 Hourly Wage-$700 End of Season Bonus-$500 Referral Bonus-Casual Attire Dress Code!ResponsibilitiesThe Sales Agent qualifies prospects and attempts to close sale. Arranges for field representative to visit prospect if sales are not closed. May originate calls from leads. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.Required QualificationsHigh School Diploma or GEDCurrent Active Texas General Agent – Life, Accident, Health & HMO Insurance LicenseDemonstrates strong verbal communication skillsFamiliarity with computer and Windows PC applications, including the ability to learn new computer systemsMeets established expectations and takes responsibility for achieving results; encourages others to do the sameConsistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for achieving results; encourages others to do the sameEffectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraintsAbility to connect meaningfully with customers to build emotional engagement and customer advocacy. Simplify complexity and integrate internal efforts to deliver an optimal customer experienceYou must be available to work an 8 hour shift FT and willing to work any shift between the hours of 7:00am — 11:00pm including weekendsOvertime will possibly be required during our peak season from approximately September – December.Hours may vary between 30-40 hours with the exception of peak season (September-December), which may be required 40 hours plus overtimePreferred QualificationsBilingual is available to an addition hourly pay differential.  Bilingual applicant should have the ability to speak, read and write in both languages without limitations or assistanceAdditional InformationPlease note that as part of the requirement for the Texas General Agent – Life, Accident, Health & HMO Insurance License; you must either currently possess or you must be able to obtain a Texas State Insurance license.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Temporary Recruiter

    Tampa, Florida, United States
    Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Recruiter

    Olathe, Kansas, United States
    Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Sales and Customer Service Associates - Full Time

    Longview, Texas, United States
    Essential Functions/Core Responsibilities  • Achieving specific sales targets and maximizing sale opportunities on each and every call     • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with six months of sales experience preferred    • Demonstrated sales technique and product knowledge preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally     • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Strong computer navigation skills and PC Knowledge    • Ability to learn and think conceptually    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.     Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:     PHILIPPINES   • Minimum of two years of college education with at least six months of relevant sales experience • Ability to think clearly and can explain simple issues effectively, both written and verbally    INDIA   • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Essential Functions/Core Responsibilities• Achieve specific sales targets and maximizing sale opportunities on each and every call• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs• Maintain broad knowledge of products, pricing, promotions, and procedures• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance• Answer billing questions by talking through components of customer accountsCandidate Profile• High school diploma with three to six months of sales experience preferred • Courteous with strong customer service orientation• Strong communication and negotiation skills required• Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Basic computer navigation skills and PC Knowledge• Tolerance for repetitive work in a fast paced environment• Ability to work as a team member, as well as independently• Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Part Time - Sales and Customer Service Associates

    Longview, Texas, United States
    Essential Functions/Core Responsibilities  • Achieving specific sales targets and maximizing sale opportunities on each and every call     • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with six months of sales experience preferred    • Demonstrated sales technique and product knowledge preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally     • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Strong computer navigation skills and PC Knowledge    • Ability to learn and think conceptually    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.     Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:     PHILIPPINES   • Minimum of two years of college education with at least six months of relevant sales experience • Ability to think clearly and can explain simple issues effectively, both written and verbally    INDIA   • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Essential Functions/Core Responsibilities• Achieve specific sales targets and maximizing sale opportunities on each and every call• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs• Maintain broad knowledge of products, pricing, promotions, and procedures• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance• Answer billing questions by talking through components of customer accountsCandidate Profile• High school diploma with three to six months of sales experience preferred • Courteous with strong customer service orientation• Strong communication and negotiation skills required• Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Basic computer navigation skills and PC Knowledge• Tolerance for repetitive work in a fast paced environment• Ability to work as a team member, as well as independently• Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Technical Support Engineer

    Lake Mary, Florida, United States
    At Convergys Lake Mary, we are a diverse team that delivers industry-leading services across the globe. On behalf of Microsoft, we strive to be trusted advisors to our enterprise client base. If you are looking for a career with constant exposure to cutting-edge software, services, and devices, and play a role in shaping future technologies- then we invite you to learn more about our Technical Support Engineer team.As a Technical Support Engineer, you will become well-versed in multiple technologies such as: Microsoft SharePoint Online, Microsoft Office 365, Microsoft Exchange, Microsoft Outlook, Security & Compliance and Authentication. In this role, you will be accountable for providing an outstanding technical support experience to our Enterprise customers. From problem identification to full resolution, you will own and manage your cases through the most appropriate channels (phone, e-mail, chat, etc.), and collaborate with other support team members. Your focus is to support one or more of the above-mentioned technologies in Enterprise environments including Online versions.Our ideal candidate: Is curious and eager to troubleshoot and resolve complex technical issuesLikes to collaborate in multicultural environments and interacting with stake holders to resolve service issuesAre able to work autonomously with a strong sense of customer service, and the ability to engage with the right internal audiences as neededHas strong knowledge and demonstrated technical experience in a variety of Exchange Server versions and/or current Outlook or SharePoint versionsKnowledge of Office 365 Security & Compliance Features and Authentication protocols is very desirableExperience in supporting small, medium, and large Enterprise environmentsStrong customer service, communication, teamwork, problem-solving and interpersonal skills. With the capacity to deal with difficult customers and ambiguityAbility to perform in high pressure situationsMust Have Qualifications/Experience:Windows 7/10 network administration knowledge or experienceExperience working with Microsoft Office and 365Knowledge of Windows desktop operating systems and associated Microsoft Office software solutionsKnowledge of Android, iOS, and/or Windows Mobile OS a plus1-5 years equivalent work experienceAssociate Degree in IT related field a plusIT related Certification i.e. MTA, MCSA, CompTIA A+, CompTIA Network + viewed favorably.Support or administration experience in Skype for Business, Microsoft Teams or other Unified Communication (UC) TechnologiesKnowledge of IP-PBX, IP Gateway and PSTN technology, such as E1/T1, PRI, CAS/CCS with Avaya/Cisco PBX experience as a plusTelecommunications (SIP Trunk, BRI-PRI, PSTN, PBX) experience a plusBe able to analyze network trace with tools like Netmon/WiresharkBe familiar with Windows Server / Active DirectoryCursory knowledge of supporting and complementary technologies, such as AD FS, Azure Active Directory Connect and PowerShellBasic understanding on Cloud ServicesSummary of Job:Provide creative troubleshooting and problem solving for ensuring Enterprise customers have the ideal system set-upSolve enterprise customer issues through leveraging all available tools and resources to ensure strong customer partner experience outcomes are reachedEnsure key stakeholders and customers are up-to-date on the resolution status of the issue through effective written and verbal communicationFocus on delivering great customer experiences leading with problem understanding, issue resolution and solid expectations managementAbility to navigate through multiple software systems while walking customers through a resolution.Effective troubleshooting skills, strong active listening skills, strong written and verbal communication skills and solid professional skills coupled with the utmost customer focusUtilize remote and phone support channels for optimal interaction with enterprise customersSuccess in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills. If you are looking for the opportunity to become a Subject Matter Expert in a variety of key enterprise support areas alongside one of the leaders in the IT industry, Microsoft, then apply today to join our Convergys Technical Support Engineer team.BenefitsHealth InsuranceDental InsuranceVision Plan401 K with company contribution matchTuition ReimbursementShift DifferentialPaid Time offPerformance BonusesJob Type: Full-time
  • Customer Service Representative -$11.75/hr.

    Arnold, Missouri, United States
    We are looking for someone that will build a relationship and exceed our member’s expectations with every interaction.  The successful candidate will be able to accept ownership for effectively solving member issues, complaints and other inquiries. You should be positive, enthusiastic, ambitious, a problem solver and goal oriented.What would you do every day as a Member Care professional?Provide extraordinary member care by responding to questions in a fast paced, structured member care environmentConsistently strive for 100% Member Satisfaction“WOW” every member on every interaction and show you CAREDemonstrate and build the Sam’s Club brandRespond promptly and accurately to member inquiries and requestsBuild a strong and positive lasting impression with every memberThe ideal candidate will have the following competencies, skills and experiences:Experience in customer servicing roles at retail, hotels/restaurants, medical services etc. is preferredA true passion to help our members and a magnetic personalityGood understanding of what it means to engage in a conversation and build a relationship when talking to membersExcellent listening, written and verbal communication abilities and interpersonal skillsProficient computer and typing skills with the ability to work in several systemsHigh school diploma or GEDThree to six months minimum of relevant work experience                                                         Strong computer navigation skills and PC Knowledge                                                                                      Ability to effectively communicate, both written and verbally                                                                      Dependable with strong attention to detail                                                                                                          Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly                   Tolerance for repetitive work in a fast-paced, high production work environment                              Ability to work as a team member, as well as independently                                                                       Ability to work flexible shifts, as needed                                                                                                               20 words per minute typing proficiency minimumFamiliarity with Microsoft Windows, Word, and Excel applicationsMeet or exceed personal and team objectivesAdditional Responsibilities and Duties:Manage large amounts of inbound calls in a timely mannerIdentify members’ needs, clarify information, research issue and provide solutions using available systemsRespond to inquiries with information about products and services or technical assistanceMaintain detailed records of contactsIdentify and escalate issues to supervisors/management staffRoute calls to appropriate resourcesFollow up member calls where necessaryUpsell products and servicesRecognize, document and alert the management team of trends of member callsOther duties as assignedThe Perks include:Competitive base pay starting at $11.75/hr.Casual dress attire – no suit, no tie, no worries!Paid TrainingMedical, Dental, & Vision Plans availablePaid Time Off (PTO)401(k) Savings PlanTuition ReimbursementEmployee Referral BonusesDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.EEO Employer/Vet/Disabled
  • Enterprise Network Support Tier II

    Lake Mary, Florida, United States
    The Network Support Engineer reports into the Customer Service & Support (CSS), specifically as part of a comprehensive Juniper Technical Assistance Center (JTAC). JTAC challenges the status quo to provide multi-tiered services to Juniper’s top-tier customers worldwide – customers who test the traditional bounds of what can be done.  Those premier customers increasingly rely on Juniper experts like the Tech Support Engineer --, typically on a 7x24 basis.  In short – our most expert customers can’t do what they do without a designated team of  engineers.  And that’s you -- with in-depth product knowledge (switching, routing and/or security) and highly focused troubleshooting skills relevant to a customer’s network.To meet the challenge, you need experience supporting networks; as well as broad product knowledge in either routing, switching or security (firewalls).  Your ability to troubleshoot network issues; diagnose network issues are what bring you applause, success and thanks in the Support organization.   In this position, your primary role is one of “break/fix”, where your mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems.  As one tool, you replicate customers’ problems in Juniper’s state-of-the-art lab environment to determine the root cause, verify a fix, and recommend a solution.It’s a little like air traffic control – even an average day requires close attention to detail, and exceptional days bring something new to learn and experience. Responsibilities:Actively monitor phone and work bins for customer issues for a small subset of top Juniper Networks customers on specific Juniper Networks products (Routing, switching or security).Take ownership of high priority or sensitive customer issues and ensure prompt service restoration and resolution to the customer’s satisfaction, by using a systematic problem solving approach.Participate in customer conference calls and/or face to face customer meetings to discuss technical issues, and access and assistance within the client secure environment.Accurately documenting technical support issues is an essential element of your role, allowing all involved parties quick concise understanding of progress and a summary of the resolution for both now and future reference.Use your knowledge to share added value and assist in additional needed support, operational issues, and proactively prevent issues.Develop and maintain skills and competencies in core products and technologiesContribute to technical knowledge documentation for internal and external use.Provide a “Can-Do” attitude and suggest ways to improve the team performance and share best practices to increase customer’s satisfaction.Work with various technical organizations within Juniper Networks to support resolutions and drive the exceptional customer experience.Minimum Requirements:1 year of working experience in a network support role, supporting networks either on site or via phone. Must be able to support high profile customer base.Strong problem solving skills, applicable to network scenarios.Practical knowledge of L2/L3 Protocols.Knowledge of TCP/IP Networking Fundamentals in layers 2-4 of the OSI model.Familiar with Network Management skills such as NAT, Policies, IPSec, Stateful Packet Inspection, Secure Management (SSL,SSH).Troubleshooting knowledge of Dynamic Routing technologies such as BGP, OSPF.Experience with Network protocol troubleshooting and analysis tools.Diplomacy and good customer facing skills to understand and effectively address sensitive customer situations.Good communication, presentation and collaboration skills.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Technical Support Tier II

    Lake Mary, Florida, United States
    What to expect:This position provides multi-level technical support for diagnosing, reproducing, and fixing software and hardware issues such as NFS, the UNIX remote file sharing protocol; CIFS, the Windows NT remote file sharing protocol; client’s dedicated multi-protocol network file servers which feature an innovative architecture, optimized file system including Write Anywhere File Layout (WAFL) and powerful proprietary micro kernel based operating system Data ONTAP, which features an integrated RAID protection for data security.Functional Description of Employee:Will resolve customer problems via the telephone, WEB, E-mail, Chat or Auto-support (Automated E-mail response system) and be responsible for addressing customer technical issues through the use of technical expertise, knowledge base, and any tools which provide for the customer’s success.Will initiate, track, and resolve customer’s technical issues and address them immediately or escalate the case to the appropriate level of support.Will partner with other technical staff members in support of various processes of the case management cycle and other functions that may be assigned.Will create content solutions accessible to customers, partners and field support persons via designated website.Key Qualifications:Associate’s degree in related field or advanced vocational training with two to four years related experience; or three or more years of related work experience3 Years + Experience in UNIX or Windows Networking Administration or Technical Support.Some Holidays requiredComputer skills, including experience operating within a Windows environment and proficient internet navigation skillsAbility to perform light hand activity work at a computer/telephone station in an office environment.Ability to communicate in a clear and effective manner, both verbally and in writingIntermediate to advanced customer service skill, which includes patience, plus the ability to listen carefully, empathize, analyze, and adapt to customer situationsIntermediate to advanced problem solving skills with ability to identify root cause of customer issueAble to work flexible work schedule as requiredAbility to provide customer satisfaction while adhering to policy and procedureCourtesy blended with empathy, understanding, and patienceEnthusiasm and positive responseEducation and Professional Certifications:High school diploma or equivalent experience Associate's Degree in related technical discipline One or more technical certifications, preferred but not required: i.e., Cisco Certified Design Professional (CCDP), Cisco Certified Network Professional, Cisco Certified Network Associate (CCNA), Microsoft Certified Systems Administrator or equivalent vendor certification, CompTIA A+ Certification and/or CompTIA Network+ Certification and/or, other related technical certificationBenefits Package:Health InsuranceDental InsuranceVision Plan401K with company contribution matchTuition ReimbursementEmployee Stock Purchase Plan (NYSE: CVG)Thank you for your interest and selecting Convergys Corporation as your employer of choice.Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Customer Support Associate II

    Savannah, Georgia, United States
    Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain broad knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Analytic Consulting Associate

    Westminster, Colorado, United States
    Essential Functions/Core Responsibilities  • Consult with clients on business operations and performance initiatives    • Participate in the gathering and review of client documentation related to existing business operations, processes, capabilities, and metrics    • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Reporting Results    • Perform analysis of large client data sets and provide recommendations for improvement related to the project initiative    • Interact with both external clients and internal resources while at client site to support the due diligence process    • Assist in development of client deliverables which includes: ROI analysis, statistical analysis, strategic assessments, communications, and business processes     Candidate Profile  • Bachelor's degree in related field from a four-year college or university with less than two years of consulting or analytics experience preferred    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships    • Proficient in Microsoft Office     Career Framework RolePerforms routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • $12/hr - Part Time Evenings Market Research

    Hazelwood, Missouri, United States
    Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call     • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with three to six months of sales experience preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Basic computer navigation skills and PC Knowledge    • Tolerance for repetitive work in a fast paced environment    • Ability to work as a team member, as well as independently    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • $11.50/hr - Healthcare Customer Service Associate II

    Hazelwood, Missouri, United States
    Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain broad knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • $10.50/hr - Customer Service Associate II

    Hazelwood, Missouri, United States
    Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • $11.00/hr - Guest Service Agent I

    Hazelwood, Missouri, United States
    Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • $500 HIRING BONUS! $13.50/hr - Seasonal Healthcare Customer Service Agent II

    Hazelwood, Missouri, United States
    Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain broad knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • .NET Developer

    Cincinnati, Ohio, United States
    Essential Functions/Core Responsibilities• Develops code for applications using ASP.net, C++, C#, VB, WCF, WPF, HTML, HTML5, JavaScript, jQuery• Works with database management systems such as MS SQL Server• Utilizes source code sprints and version control through TFS• Proactively seeks to help in the development of new solutions• Uses their understanding of software development and analytics to contribute technically to new solutions• Handles basic, non-concurrent development projects independentlyCandidate Profile• Bachelor's Degree in related field from a four-year college or university with four to five years of relevant experience preferred• Full-stack front end development experience• Proficiency in some combination of the following: ASP.net, C++, C#, VB, WCF, WPF, HTML, HTML5, JavaScript, jQuery, and cross-platform browser issues• Competency in a database management system, such as MS SQL Server• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables• Self-starter, sense of urgency, and works well under pressure• Working knowledge of .NET framework environments• Must have proficiency with Microsoft Suite• Strong communication skills, both written and verbalCareer Framework RoleRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.  Analyzes possible solutions using standard procedures and principles.  Builds knowledge of the organization, processes and customers.  Solves a range of straightforward problems.  Receives a moderate level of guidance and directionDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Customer Service Associate (Various Positions)

    Tampa, Florida, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Customer Support Associate $11.75 hour

    Rio Rancho, New Mexico, United States
    What would you do every day as a Member Care professional?Provide extraordinary member care by responding to questions in a fast paced, structured member care environmentConsistently strive for 100% Member Satisfaction“WOW” every member on every interaction & show you CAREDemonstrate and build the Sam’s Club brandRespond promptly and accurately to member inquiries and requestsBuild a strong and positive lasting impression with every memberThe ideal candidate will have the following competencies, skills and experiences:Experience in customer servicing roles at retail, hotels/restaurants, medical services etc. is preferredA true passion to help our members and a magnetic personalityGood understanding of what it means to engage in a conversation & build a relationship when talking to membersExcellent listening, written & verbal communication abilities & interpersonal skillsProficient computer & typing skills with the ability to work in several systemsHigh school diploma or GEDThree to six months minimum of relevant work experience                                                         Strong computer navigation skills & PC Knowledge                                                                                      Ability to effectively communicate, both written & verbally                                                                      Dependable with strong attention to detail                                                                                                          Skilled in multi-tasking; including the ability to be flexible & adapt to changes quickly                   Tolerance for repetitive work in a fast-paced, high production work environment                              Ability to work as a team member, as well as independently                                                                       Ability to work flexible shifts, as needed                                                                                                               20 words per minute typing proficiency minimumFamiliarity with Microsoft Windows, Word, and Excel applicationsMeet or exceed personal and team objectives
  • Licensed Seasonal Healthcare Customer Service Representative

    Salt Lake City, Utah, United States
    Interested in a new kind of opportunity?  Join the Convergys team today to provide compassionate, valuable advisor support to United Healthcare consumers!  This seasonal opportunity allows you to:Bring you current Health/Accident Resident Producer LicenseEarn $18/hr. as a Seasonal Healthcare Customer Service RepresentativeBenefit from a commission and bonus program with a team of experienced advisors to help you achieve your goalsGain experience for a potential full time regular positionTo be successful you must:Provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needs;Recommending the RIGHT insurance package for each consumer; andCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: In this consultative sales role you will work with warm leads; inbound callers will contact you to review their options and for assistance in completing their annual enrollment.  Your primary goal is to match the consumer to the right insurance package and complete the enrollment.  You will follow through on the sale ensuring all required documentation is completed and submitted.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultative selling policies to approximately one-half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDMust possess a current Accident, Life and Health resident producer licenseCandidate Profile:Demonstrated success in an inbound or outbound sales environment.Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.Capacity to learn complex processes and policies.Ability to successfully take tests and retain knowledge.Knowledge of computer operations.Detail oriented with examples of how they have been able to ensure high quality work.Willingness to rotate shifts, as needed.Positive orientation: as in focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Dependable and flexible.Good listening and responding skills.Possess a drive to achieve as well as insight into self and others.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Fraud Analyst

    Salt Lake City, Utah, United States
    Essential Functions/Core Responsibilities  Work on orders marked as medium risk in client's systems and follow the described method and procedures that apply to the fraud category under which an order has been flagged as a medium risk.Setup the appropriate order risk levels in client’s systems for subsequent investigations to be performed by the Tier 1 and Tier 2 Fraud Analysts.Disposition cases for orders that are auto cancelled in client’s systems.Feed cable account and mobile order details to auto dialer where account takeover checks need to be performed.Send emails to Subscriber with the questionnaire where account takeover checks need to be performed.Add notes in client’s systems for Tier 1 and Tier 2 Support Agents reference when  investigating:Details on fraud hold reason of the same order in client’s systems.Any account that triggers in the report where account takeover checks need to be performed.Investigate medium risk orders as described in method and procedures document.Make outbound calls to Subscriber to seek additional information.Send outbound emails for any additional documents that are required.Release or cancel orders in client’s systems.Send outbound emails to Subscriber for order cancellation.Maintain the investigation summary of the order in client’s systems for Tier 2 Support Agents to handle inbound Subscriber queries on orders that are flagged as high risk or orders that are flagged as medium risk in client systems and marked for follow-ups by Tier 1 Support Agents.Ensure adherence to all security related policies and procedures as provided for in training.   Candidate Profile  Analyst - Tier 1Utilization of active listening skills and appropriate acknowledgment statementsDemonstrate good problem solving and relevant conversational skillsAbility to recognize and adapt to the various channels in which customer contact is initiatedEffective utilization of the various Skip Tracing tools available to assist in the authentication processMust be flexible and adaptable to changing business needsAbility to work in a fast paced, production oriented environmentStrong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office productsPromote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skillsGood verbal, and written communication skillsMust be adaptable and able to see the benefits of changeMust be able to multitask different computer systems at the same time, while handling call volumesAbility to analyze data and recognize key trends, and independently make correct escalation decisionsAbility to use good, sound judgment in decision making1+ years of Customer Service experience; call center or wireless experience a plus.Preferred 1 year experience in fraud, collections, skip tracing or a related field Analyst - Tier 2Minimum 1 year experience in one of the following areas: Fraud, Collections, Skip Tracing, Internet Security, etc.  Additional experience beyond this minimum is strongly preferred.Associates degree or an equivalent combination of education and experience preferredPreference for those with an understanding of fraud and the working of the fraud processExcellent customer service skillsAbility to conduct a meticulous analysis of each instance of potentially unusual activity, using both internal and external databasesShould have the ability to digest and synthesize large amounts of information from numerous sourcesAbility to effectively communicate while ensuring customers that they are valuedStrong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office productsMust possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstancesManage multiple tasks effectively while progressing through work concurrentlyResilient with the desire to continually improve personal performance, customer satisfaction and business brandDemonstrated patience and ability to solve customer concernsAbility to navigate in multiple computer systems while interacting with the customer simultaneouslyMust be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriateMust have strong time management skills and the ability to work under pressure and with limited supervisionAbility to analyze data and recognize key trends, and independently make correct escalation decisionsAbility to use good, sound judgment in decision makingAbility to effectively manage change and remain calm in stressful situationsSelf-Motivated and committed to drive results with professional business maturityMust have excellent written and verbal communication skills     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Customer Service Associate

    Greenville, North Carolina, United States
    Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Supplemental Geographical Information Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Customer Support Specialist

    Olathe, Kansas, United States
    Convergys is hiring people with a passion for helping small businesses succeed. Convergys customers are small businesses that use QuickBooks to run their business. The Convergys team helps its customers learn how to use QuickBooks to its fullest potential and trouble shoots technical issues. Support topics include how to create an invoice, how to set up payroll and how to reconcile books.If you feel like you don’t know much about these topics, no worries.  Most of our new hires don’t either and that’s why Convergys offers paid training to teach you how to use QuickBooks and help provide awesome customer support.Our ideal candidate is awesome at the following:A passion to help those in need; Customer Service ExcellenceStrong desire to help and take ownership on seeing things throughCurious, with a desire to always learn more, including strong problem solving skills   Ability to work as a team member, as well as independently with minimal supervision   Effectively communicates, both written and verbally    Troubleshoot basic and routine customer issues that are technical in nature  Ability to multi-task and adapt to changes quickly   Dependable and flexible to rotate shifts, as neededHigh school diploma or GED is required and you must be at least 18 years of ageEssential Functions/Core Responsibilities  Assist customers with QuickBooks; research and provide resolution to questions and problems Troubleshoot issues that are technical in nature; including hardware, software and networkingSolve problems that may be unstructured and require use of conceptual thinking skills   Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)    Listen attentively to customer needs and concerns; demonstrate empathy and build rapportPrepare complete and accurate work including appropriately notating accounts as required   Participate in activities designed to improve customer experience and business performance   The Perks include:Competitive base pay starting at $13.00/hr Plus Monthly Bonus Opportunities Casual dress attire – no suit, no tie, no worries!Paid TrainingMedical, Dental, & Vision Plans availablePaid Time Off (PTO)401(k) Savings PlanTuition ReimbursementEmployee Referral BonusesConvergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Customer Support Specialist

    Lynchburg, Virginia, United States
    Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Ability to accurately and completely resolve member issues accurately and systematically, using sound business judgement and taking appropriate action until completed member satisfaction.• Demonstrates knowledge through accurately and completely responds to member inquiries as per documented processes and procedures and utilization of provided tools and resources.    • Ability to actively listen for probing/clarifying or the member issue, gaining full understanding of the issue/request prior to resolving the issue and/or explaining the next step.    • Demonstrate problem solving abilities to resolve the member; utilizing resources and tools provided when needed, engaging necessary resources quickly.    • Ability to work professionally and efficiently while providing accurate and courteous service.    • Demonstrate ownership of each call to provide first contact resolution each member requires.    • Provides a positive member experience, through demonstrating courtesy with genuine concern, empathy, and understanding.    • Express information clearly and with confidence; using tact when communicating negative information.    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Technical Support Associate 1

    Rio Rancho, New Mexico, United States
    Convergys’ Customer Service - Client Technical Support Representatives in Rio Rancho, NM support the largest consumer electronics company in the world. To keep this customers services moving, Technical Support Representatives respond to a wide array of support questions from customers via e-mail and phone. We answer questions, offer advice, and serve as advocates for our client’s customer service brand. As a Customer Service - Client Technical Support Representative, a typical day will include the following:Provide excellent customer service by greeting customers in a courteous, friendly, and professional manner.Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.Provide basic technical support in a call center setting via phone, live (chat/instant message) or e-mail by following processes which will identify if the technical issue can be quickly fixed or needs to be escalated to a higher level technical support representative.Assist external users of the client's technical products or services by answering questions and solving problems involved in their use.Confirm customer understanding of the solution and provide additional customer education as needed.Respond to voice mail messages from customers and other parties in timely mannerMake follow up outbound calls to customers and other parties as a part of case resolution processBrainstorm with the team to come up with ideas to resolve problems to better serve the customer and/or improve productivity.We are looking for team members with experience helping people solve problems. We have a diverse technical support team that we are looking to build upon with individuals who enjoy being part of tight knit team, and have a passion for providing outstanding customer service and support.Convergys is an EEO/AA/M/F/Vet/Disability Employer.Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
  • Temporary Recruiter

    Tampa, Florida, United States
    Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Temporary Recruiter

    Clarksville, Tennessee, United States
    Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Sales Director- Voice of the Customer

    00811 USA GA Work-at-Home, Georgia, United States
    Essential Functions/Core Responsibilities• Responsible for new business sales within assigned markets or existing clients• Champion the effort to grow and maintain the corporation's primary and long-term revenue base• Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management• Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions• Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are being met or exceeded• Provide customer and market intelligence back to Sales, Account Management, Operations, and Finance regarding Convergys strengths, weaknesses, opportunities and threats based on sales pursuit interactions• Monitor economic and legal trends that could affect sales• Maintain and update salesforce.com database with sales pursuit information• Manages a sales teamCandidate Profile• Master's Degree in related field from a four-year college or university with fifteen or more years related experience preferred • BPO sales experience is highly desired• Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates• Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impact• Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity• Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices• External Thought Leader with proven ability to significantly influence• Advanced Microsoft Office skillsCareer Framework RoleProvides leadership and direction through Senior Managers and/or Managers.  Participates with leadership to develop strategic plans and objectives.  Makes final decisions on administrative and operation matters and ensures effective achievement of objectives.  Adapts and executes functional or departmental business plans and contributes to the development of functional or departmental strategies.  Decisions are guided by functional strategies and priorities.  Has overall responsibility for developing and administering budgets and performance standards for functional area or department.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer#NACVG
  • Sales Associate

    Columbus, Georgia, United States
    Essential Functions/Core Responsibilities  • Achieving specific sales targets and maximizing sale opportunities on each and every call     • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with six months of sales experience preferred    • Demonstrated sales technique and product knowledge preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally     • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Strong computer navigation skills and PC Knowledge    • Ability to learn and think conceptually    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.     Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:     PHILIPPINES   • Minimum of two years of college education with at least six months of relevant sales experience • Ability to think clearly and can explain simple issues effectively, both written and verbally    INDIA   • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Healthcare Professionals and Customer/Sales Support Positions

    Watertown, New York, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Financial Services Representative

    Salt Lake City, Utah, United States
    This position will be supporting the Capital One, Cabelas branded credit card.  Individuals will be assisting cardholders with account transactions including account inquiries, payments, balances, etc.  This is a great opportunity to work with a strong branded credit card.Essential Functions/Core Responsibilities  Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customerListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or servicesTrack, document and retrieve information in call tracking databaseRespond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile  High school diploma with three to six months of relevant experience preferredCourteous with strong customer service orientationStrong computer navigation skills and PC KnowledgeAbility to effectively communicate, both written and verballyDependable with strong attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyTolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independentlyDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAbility to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required  Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Bilingual Customer Service Representatives

    Salt Lake City, Utah, United States
    Convergys in Salt Lake City is seeking talented professionals for multiple bilingual positions. Are you interested in providing Customer Support at a whole new level?  Apply online today, or stop by to talk to a member of our Talent Acquisition team.Bilingual Customer Service Representatives respond to customer inquiries through inbound calls or email, in English, Spanish, French, or Portuguese. We answer questions, offer advice, resolve routine problems in service, certain positions require up-selling products and services, and serve as advocates for our client’s customer service brand, in order to keep our customers’ services moving.Successful candidates are those individuals who are fluent bilinguals, energetic, friendly, and provide world-class customer support to exceed customers’ expectations.Job Requirements:Must be fluent in English and Spanish or PortugueseMust be available to work during the hour of operations of assigned businessExperience building rapport with customers & providing the applicable experience depending on the business you supportMinimum technical ability to work between multiple databases; extension of experience varies per business you supportHigh School Diploma or Equivalent RequiredStandard Criminal Background Check & Drug TestPre-Employment Assessment TestingCandidate ProfileHigh school diploma required with three to six months of relevant experience preferredCourteous with strong customer service orientationStrong computer navigation skills and PC knowledgeDependable with strong attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyTolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independentlyDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAbility to rotate shifts, as neededBased on location and/or program, additional experience/skills may be requiredWhat Convergys Offers You:Starting rate of $10.50 - $13.50/hour (Plus language differential of $1 per hour)Language differentialFull-time & part-time schedulesFull benefits planTuition reimbursementHoliday pay and vacation/paid-time-offManagement which is always available to help our team be successfulComprehensive and paid trainingCasual dress environmentCareer advancement opportunities (over 70% of management was promoted from within the organization)English only positions are also available (refer to requisition #R1056985).Walk-ins are accepted Monday through Friday from 9 am to 3 pm; we are located at - 860 W. Levoy Drive, Taylorsville – UT, 84123 (the tallest gray building).  For additional information, you can call us at:  801-736-3888.Begin a rewarding career with Convergys; join our team today!EEO/Vet/Disabled EmployerDisclaimerThe above statements are intended to describe the general nature of the work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
  • Customer Service Representative (Various)

    Salt Lake City, Utah, United States
    Essential Functions/Core Responsibilities  Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customerListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or services as requiredTrack, document and retrieve information in call tracking databaseRespond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  High school diploma with three to six months of relevant experience preferredCourteous with strong customer service orientationStrong computer navigation skills and PC KnowledgeAbility to effectively communicate, both written and verballyDependable with strong attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyTolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independentlyDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerMust be available to work during the hour of operations of assigned business.  Experience building rapport with customers & providing the applicable experience depending on the business you supportMinimum technical ability to work between multiple databases; extension of experience varies per business you supportHigh School Diploma or Equivalent RequiredStandard Criminal Background Check & Drug TestPre-Employment Assessment TestingWhat Convergys Offers You:Competitive wages  Full-time schedulesFull benefits planTuition reimbursementHoliday pay and vacation/paid-time-offManagement which is always available to help our team be successfulComprehensive and paid trainingCasual dress environmentCareer advancement opportunities (over 70% of management was promoted from within the organization)Walk-ins are accepted Monday through Friday from 9 am to 3 pm; we are located at - 860 W. Levoy Drive, Taylorsville – UT, 84123 (the tallest gray building).  For additional information, you can call us at:  801-736-3888.Begin a rewarding career with Convergys; join our team today!Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. EEO/Vet/Disabled Employer
  • Wireless Customer Service

    Salt Lake City, Utah, United States
    Primary duties will include, but not be limited to: Apply credit card payments, electronic fund transfers and check payments using client’s systems to Customer accountsMake billing adjustments in accordance with client’s policiesAssist with product activation and porting supportExplain features, products and servicesRespond to general billing inquiriesResolve general inquires related to the serviceAssist with services or feature modifications on accountRespond to Customer inquiries regarding disruption of service issuesOpen trouble ticket depending on the nature of the service issueAssist customer with processing the return merchandise authorization (“RMA”) for device replacementsAnalyze, isolate and diagnose Customer service troubleRoute ticket to appropriate department for resolutionProvide existing trouble ticket statusEscalate Customer complaints in accordance with client’s policies Some positions may also involve: Work with client to resolve general care and social media escalationsWork with client regarding legal escalationsAssist network provider with carrier escalations regarding a wireless accountWork with Original Equipment Manufacturers (“OEMs”) on OEM escalations regarding hardware or software issues.     Candidate Profile  High school diploma with three to six months of relevant experience preferredCourteous with strong customer service orientationStrong computer navigation skills and PC KnowledgeAbility to effectively communicate, both written and verballyDependable with strong attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyTolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independentlyDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerMust be available to work during the hour of operations of assigned business.  Experience building rapport with customers & providing the applicable experience depending on the business you supportMinimum technical ability to work between multiple databases; extension of experience varies per business you supportStandard Criminal Background Check & Drug TestPre-Employment Assessment TestingWhat Convergys Offers You:Competitive wages  Full-time schedulesFull benefits planTuition reimbursementHoliday pay and vacation/paid-time-offManagement which is always available to help our team be successfulComprehensive and paid trainingCasual dress environmentCareer advancement opportunities (over 70% of management was promoted from within the organization)Walk-ins are accepted Monday through Friday from 9 am to 3 pm; we are located at - 860 W. Levoy Drive, Taylorsville – UT, 84123 (the tallest gray building).  For additional information, you can call us at:  801-736-3888.Begin a rewarding career with Convergys; join our team today!Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. EEO/Vet/Disabled Employer
  • Customer Support Associate II

    Chattanooga, Tennessee, United States
    Job Description:Both inbound & outbound calls are made and received from customers regarding their parcel pickup, delivery and tracing information. Agent will make outbound calls to both residential and business' with either an update on their missing parcel or to close a case. Accurate and detailed data entry skills are required. Self motivated with excellent customer service skills are required. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Meet customer requirements through first contact resolution. Ability to prioritize daily tasks to utilize time efficiency. Confirm customer understanding of the solution and provide additional customer education as needed. Use decision-support tools to respond to common customer work/service order inquiries and requests. THIS IS NOT A SALES POSITION.Apply online at http://www.convergys.com/careers/na/united-statesJob Profile: $12.00 per hour + Monthly Performance Payout$.50 shift differential Monday - Saturday. Hours of operation are 7:00 am-10:30 pm Must be flexible to work any shift.Paid trainingFull Benefits Medical, Dental, Vision after 90 days. Tuition Reimbursement & 401 K are also offered.Opportunities for advancement - 90% of our employees have been promoted from within and we have sites throughout the world!Paid training and transition period (8 weeks). Training times may vary.$200.00 offered for Employee Referrals.6 weeks of paid training.Located on the Carta Bus LineCasual Dress CodeFun and vibrant working atmosphere.Pass criminal background check.Over the age of 18Ideal Candidate and Responsibilities: Ability to work schedules during all hours of operation.Stable work history required- NO JOB HOPPERS.1+ years of Customer Service background preferred.   Demonstrate proficiency with computer navigation using multiple tabs on dual monitors.Clear and articulate communication skills.Excellent Customer Service and organizational skills.Strong data entry, grammar and accurate spelling proficiency is a must.Ability to Multi-task.Prioritize and complete daily tasks in a timely manner.Probe for and confirm understanding of requirements or problem.Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file.Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.Participate in activities designed to improve customer satisfaction and business performance.Use decision-support tools to respond to common customer work/service order inquiries and requests.Team Player & Able to adapt to fast paced and changing work environmentSelf-Motivated, Reliable & Hard WorkingOffer solutions to basic customer issues. Maintain basic knowledge of client products and/or services.Follow all standard operating procedures for quality guidelines.Education & Professional Certifications: High school diploma or GED.     If you have not been to our Walk in Wednesday event, we would like to invite you to our weekly job fair.           During this event, we will do a basic Pre-screening and answer any questions you may have about Convergys or the job for which you’ve applied.             Walk In Wednesday occurs every Wednesday from 1:00pm to 4:00pm Eastern time.Thank you for your interest in Convergys and we hope to see you this Wednesday!  Convergys Human Resources Entrance (Eastgate Town Center)5600 Brainerd RoadChattanooga, TN 37411Convergys is an EEO/AA/M/F/Vet/Disability EmployerDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Sales and Service Associate

    Tampa, Florida, United States
    Essential Functions/Core Responsibilities  • Achieving specific sales targets and maximizing sale opportunities on each and every call     • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with six months of sales experience preferred    • Demonstrated sales technique and product knowledge preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally     • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Strong computer navigation skills and PC Knowledge    • Ability to learn and think conceptually    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.     Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:     PHILIPPINES   • Minimum of two years of college education with at least six months of relevant sales experience • Ability to think clearly and can explain simple issues effectively, both written and verbally    INDIA   • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Recruiting Manager

    Laredo, Texas, United States
    Essential Functions/Core Responsibilities  • Responsible for leadership, development, implementation and administration of recruitment programs and drive execution of an effective short-term recruiting strategy    • Lead a team responsible for execution of hiring and sourcing talent.  Direct activities to assist with development of innovative, creative, and proactive recruitment strategies.  Coaches team in collaborating with cross-organizational stakeholders to ensure quality of candidates and to meet the needs of Business    • Evaluate external labor market conditions, analyze hiring trends, turnover rates, and candidate feedback to recommend changes, improvements, solutions for the organization's recruitment strategies in order to adapt activities against changing market conditions and meet expectations of the Business    • Responsible for analyzing data to identify gaps and trends.  Contribute to development of recruiting metrics and analytics to help guide decision making, measure team productivity, and program ROI    • Assist in developing strategy to leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly attract and source qualified candidates. Supports strategies to enhance the company’s diversity recruitment strategy through relationship building.    • Partner with HR and Compensation to share market trend knowledge and develop cross-functional strategy to attract and retain talent through competitive compensation packages and offers    • Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting process    Candidate Profile  • Bachelor's Degree in related field 7+ years of experience (with at least 2 years of progressive management experience) relevant experience preferred   • Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates.    • Advanced Microsoft Office skills    • Demonstrated ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment    • Ability to interpret and analyze recruiting metrics and trends: retention, quality of hire, net throughput, etc.    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Demonstrated ability to take initiative and ownership with focus on continuous improvement    • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team    • Solid understanding of the organization's business operations and industry.  Demonstrated business acumen    • Demonstrated talent with critical thinking; ability to comprehend, analyze, and interpret.    • Excellent attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Analytic Consulting Manager

    Dallas, Texas, United States
    Essential Functions/Core Responsibilities  • Coach, mentor, and day to day management of individual contributors Leads group of consultant focusing on mentoring coaching and coordination     • Conduct annual performance reviews and provide feedback in an ongoing manner for team members    • Lead consulting engagements with clients on business operations and performance improvement initiatives    • Utilize structured problem solving skills to develop a work plan and approach to answer business questions in the defined timeline    • Lead the project team to successfully complete all phases of a data analysis project on-time and on-budget, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Develop new insights and understanding of business performance based on data and statistical methods    • Analyze external markets dynamics and multiple large data sources to assess trends and develop actionable insights and recommendations    • Facilitate key project management meetings    • Interact with external clients and lead internal resources while at the client site to set appropriate project expectations and facilitate the due diligence process    • Deliver consultative recommendations to clients by drawing from information captured from the Convergys Analytic Consulting team, prior experience, and knowledge of critical processes and industry acumen     • Build, manage, and sustain strong relationships with internal and external clients    • Participate in practice building activities (e.g., recruiting, pre-sales marketing material, and case study development)     Candidate Profile • Bachelor's degree in related field from a four-year college or university with more than seven years of consulting or analytics experience (with at least two years of Progressive Management Experience) preferred• Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Demonstrated ability to take initiative and ownership with focus on continuous improvement    • Excellent attention to detail    • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team    • Solid understanding of the organization's business operations and industry.  Demonstrated business acumen    • Ability to work and lead others in ambiguous situations    • Demonstrated ability to comprehend, analyze, and interpret    • Advanced Microsoft Office skills    • Proficient knowledge of a data analyses methodology, green or black belt six sigma certification preferred    Career Framework RoleManages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Sales Representative

    Charlotte, North Carolina, United States
    The Customer Service Representative-Sales position interfaces with customers via inbound calls. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities* Use of scripted/non-scripted probing techniques* Demonstrated sales techniques and proven sales skills with strong upselling and closing ability* Ability to handle difficult customers and overcome any objections* Saves Retention performance metrics vs. earning potential- Achieve specific sales targets and maximizing sale opportunities on each and every call * Drives revenue growth by using selling and Members service skills and abilities- Successful candidate will play a role in achieving revenue growth objectives and possess as strong desire for financial rewards* Execute operational and selling processes and ensure sales performance standards are met - Execute sales effort in an ethical and professional manner, while following policy and procedure* 2-3 years are sales experience* Experience of sales in cell phone industry and/or member services.* Proven ability to comply to offers, additional offers, and upsell* Ability to profile Members and tailor solutions to address spoken and unspoken needs- Ability to listen, discover and understand Members needs or concerns* Ability to be adapt to industry changes to policies and procedures* Quick ability to build rapport with MembersCandidate Profile* High school diploma or equivalent*Flexible schedule availability to work evenings and weekends*Previous experience in the fields of wireless/mobility and technology preferred*Previous experience in membership/subscription based Sales preferred*Proven ability to meet or exceed key performance metrics, including sales and customer satisfaction goals*Ability to excite members around the key features and services that affect their lives.*Ability to teach members the best things about their services and build value around their use.*Ability to build member relationships and earn their loyalty and trust.*Enthusiasm and passion for technology and resourcefulness to generate sales.• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Seasonal Healthcare Customer Service Representative $11.00 Laredo

    Laredo, Texas, United States
    Seasonal Healthcare Customer Service Representative $11hr. LaredoExtended Hours Open until 6:30 pmInterested in a new kind of opportunity?  Join the Convergys team today to provide compassionate, valuable support to UnitedHealthcare consumers!   This seasonal opportunity allows you to:Provide a compassionate and people-centric consumer experience that focuses on:Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: Requires both customer service and sales skills, and typically involves consultative sales, and lead creation. May require both inbound and outbound call work, or inbound calls combined with an outbound follow-up or confirmation call. May also involve both e-care (email and chat) and voice support.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Engages in both inbound and outbound voice and chatUses client-based email in workPerforms new sales/enrollments in client productNot required to maintain average handle time (AHT) of less than five minutesMay require follow up with customers on requested leadsRequired to meet sales targetsRelies on multiple toolsGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathyProbe for and confirm understanding of customers issue and needsMeet customer requirements through first contact resolutionConfirm customer understanding of the solutionProvide additional customer education as neededPrepare complete and accurate work and update customer fileEffectively transfer misdirected customer requests to an appropriate partyContribute ideas to better resolve problems, serve the customer, and improve productivityParticipate in activities designed to improve customer satisfaction and business performanceOccasionally use decision-support tools to answer questionsSolve problems that are sometimes unstructured and require reliance on conceptual thinkingOffer solutions to issues that are often non-standard/non-routine and require some clarificationMaintain broad knowledge of client products and servicesCommunicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requestsEducation & Professional Certifications:High school diploma or GEDCandidate Profile:Minimum 18 years of ageAbility and willingness to learnCourteous with strong customer service orientationDependable with proficient attention to detailGood listening and responding skillsMust be flexible with the ability to adapt to changes quickly and think conceptuallyPossess insight into self and othersAbility to pass a criminal background check and drug screenKnowledge of basic computer operations and ability to navigate programs and web based toolsAble and willing to rotate shifts, as business needs ariseDependable, with proficient attention to detailExcellent listening, responding, and overall communication skillsStable and established work history, with a minimum of 6 months of customer service experience is preferred, with one-year of high-volume call center or insurance sales experience a plusEnvironment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: name@convergys.com).EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Seasonal Healthcare Customer Service Sales Representative

    Appleton, Wisconsin, United States
    Healthcare Customer Service Representative $20/hr. AppletonInterested in a new kind of opportunity?  Join the Convergys team today to provide compassionate, valuable advisor support to UnitedHealthcare consumers!   This opportunity allows you to:Obtain your State Life, Accidental, Health & HMO Insurance License FREE of cost -  a $1,000 value  including:11 days of paid instructor supported classroom training; andAll books, materials, and resources;Testing & licensing fees.Complete five weeks of additional, paid product and sales trainingEarn $20/hr as a Healthcare Customer Service RepresentativeBenefit from a commission and bonus program with a team of experienced advisors to help you achieve your goalsSound too good to be true? We’re looking for some pretty special folks to fill these roles.  To be successful you must:Provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needs;Recommending the RIGHT insurance package for each consumer; andCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!Already have your license?  You may qualify for an additional bonus!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: In this consultative sales role you’ll work with warm leads; inbound callers will contact you to review their options and for assistance in completing their annual enrolment.  Your primary goal is to match the consumer to the right insurance package and complete the enrolment.  You’ll follow through on the sale ensuring all required documentation is completed and submitted.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Demonstrated success in an inbound or outbound sales environment.Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.Capacity to learn complex processes and policies.Ability to successfully take tests and retain knowledge.Knowledge of computer operations.Detail oriented with examples of how they have been able to ensure high quality work.Willingness to rotate shifts, as needed.Positive orientation: as in focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Dependable and flexible.Good listening and responding skills.Possess a drive to achieve as well as insight into self and others.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: name@convergys.com).EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Seasonal Healthcare CSR II

    Savannah, Georgia, United States
    Seasonal Healthcare Customer Service Representative $13.00 Savannah8am-8pm M-F!!!  Shift difference of  $.50 after 7pm!! NO WEEKENDS!!Interested in a new kind of opportunity?  Join the Convergys team today to provide compassionate, valuable advisor support to United Healthcare Group consumers!   This seasonal opportunity allows you to:Complete five weeks of paid trainingEarn $13/hr as a Seasonal Healthcare Customer Service RepresentativeEarn $100/month incentive for completing season- paid at end of programSpaces are limited - apply now and SECURE your spot!!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain broad knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Licensed Seasonal Healthcare Customer Service Sales Representative

    Appleton, Wisconsin, United States
    Healthcare Customer Service Representative $20/hr. AppletonAlready have your license to sell medical insurance ?? Interested in a new kind of opportunity?  Join the Convergys team today to provide compassionate, valuable advisor support to United Healthcare consumers!   This opportunity allows you to:$1000 Bonus may apply with your valid state license to sell medical insurance.Complete five weeks of additional, paid product and sales trainingEarn $20/hr as a Healthcare Customer Service RepresentativeBenefit from a commission and bonus program with a team of experienced advisors to help you achieve your goalsSound too good to be true? We’re looking for some pretty special folks to fill these roles.  To be successful you must:Provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needs;Recommending the RIGHT insurance package for each consumer; andCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: In this consultative sales role you’ll work with warm leads; inbound callers will contact you to review their options and for assistance in completing their annual enrollment.  Your primary goal is to match the consumer to the right insurance package and complete the enrollment.  You’ll follow through on the sale ensuring all required documentation is completed and submitted.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Demonstrated success in an inbound or outbound sales environment.Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.Capacity to learn complex processes and policies.Ability to successfully take tests and retain knowledge.Knowledge of computer operations.Detail oriented with examples of how they have been able to ensure high quality work.Willingness to rotate shifts, as needed.Positive orientation: as in focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Dependable and flexible.Good listening and responding skills.Possess a drive to achieve as well as insight into self and others.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: name@convergys.com).EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Pharmacy Technician Trainee

    Tucson, Arizona, United States
    Convergys is now paying for YOU to obtain your Pharmacy Technician Trainee license! For more information, please call 520-407-7405!FULL-TIME AND PART-TIME OPPORTUNITIES!Minimum requirements:Must be at least 18 years of age or olderPreferred - Current and active/open Pharmacy Technician Trainee License from the Arizona State Board of Pharmacy (preferred, not required)Preferred - Current/active finger print clearance card (preferred, not required)High School Diploma or GED equivalent6 months to 1 year of customer service experience preferred**for candidates who do not currently possess their trainee license nor the finger print clearance card, Convergys will pay for successful candidates to obtain these requirements.Apply now in person at 3760 N. Commerce Drive, Suite 160, Monday-Friday between 10am-4pm or apply online at careers.convergys.com.Dimension & Scope:Pharmacy Tech Trainees will interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services. Trainees will assist customers with processing prescription refills, providing status updates on prescription refills, and will provide pharmacy location assistance as needed.Principal Duties and Responsibilities:Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; probe for and confirm understanding of requirements or problem.Meet customer requirements through first contact resolution.Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file.Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Effectively transfer misdirected customer requests to an appropriate party.Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.Participate in activities designed to improve customer satisfaction and business performance.Answer questions independent of decision-support tools.Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.Offer solutions to issues that are typically non-standard/non-routine and require extensive clarification.Maintain broad and in-depth knowledge of client products and services.Education & Professional Certifications:High school diploma or equivalent experience.Candidate Profile:Knowledge of computer operations.6 months to 1 year of customer service experience preferredWillingness to rotate shifts, as needed.Ability to learn.Courteous with strong customer service orientation.Dependable with proficient attention to detail.Good listening and responding skills.Must be flexible with the ability to adapt to changes quickly and think conceptually.Possess insight into self and others.Solid problem solving skills.Some technical knowledge.Must be willing to take initiative.Strong organizational skills with the ability to juggle multiple tasks.Environment, Physical & Other Requirements:Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Convergys is an EEO/AA/M/F/Vet/Disability Employer .
  • Customer Service Representative

    Tucson, Arizona, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Director Account Mgmt

    00844 USA TX Work-at-Home, Texas, United States
    ·         Develop and implement sales account and business partnership strategies and programs to increase organic sales growth    ·         Ensure proper execution and delivery on set annual revenue and operating income targets    ·         Develop and implement a long term account strategy (3-5 year account expansion plan)     ·         Establish long-term business relationships at the highest organizational levels within the account to increase sales through value-add business partnership    ·         Identify and implement the go-to market strategy to deliver on the short-term and long-term revenue and operating income targets    ·         Ensure structured feedback mechanisms are in place to measure success and to achieve customer satisfaction levels of sold and implemented services     Candidate Profile·         Bachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of Progressive Mgmt Experience) preferred·         Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates    ·         Advanced Microsoft Office skills    ·         Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact    ·         Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management    ·         Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity    ·         Demonstrated ability to lead and mentor team on developing lasting customer relationships    ·         Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices    ·         Advanced ability to comprehend, analyze, and interpret    ·         Strategic thinker with demonstrated ability to influenceConvergys is an EEO/AA/M/F/Vet/Disability Employer#NACVG 
  • Seasonal Healthcare Customer Service Representative $14hr. Laredo

    Laredo, Texas, United States
    Seasonal Healthcare Customer Service Representative $14hr. LaredoLast Opportunity Hiring Event July 16th to July 20th!Extended Hours Open until 6:30 pmInterested in a new kind of opportunity?  Join the Convergys team today to provide compassionate, valuable advisor support to UnitedHealthcare consumers!   This seasonal opportunity allows you to:Obtain your State Life, Accidental, Health & HMO Insurance License FREE of cost -  a $1,000 value (starting as early April 2018) including:11 days of paid instructor supported classroom training; andAll books, materials, and resources;Testing & licensing fees.Complete five weeks of additional, paid product and sales training (Fall 2018)Earn $14/hr as a Seasonal Healthcare Customer Service RepresentativeBenefit from a commission and bonus program with a team of experienced advisors to help you achieve your goalsSound too good to be true? We’re looking for some pretty special folks to fill these roles.  To be successful you must:Provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needs;Recommending the RIGHT insurance package for each consumer; andCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!Already have your license?  You may qualify for an additional bonus!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: In this consultative sales role you’ll work with warm leads; inbound callers will contact you to review their options and for assistance in completing their annual enrolment.  Your primary goal is to match the consumer to the right insurance package and complete the enrolment.  You’ll follow through on the sale ensuring all required documentation is completed and submitted.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Demonstrated success in an inbound or outbound sales environment.Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.Capacity to learn complex processes and policies.Ability to successfully take tests and retain knowledge.Knowledge of computer operations.Detail oriented with examples of how they have been able to ensure high quality work.Willingness to rotate shifts, as needed.Positive orientation: as in focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Dependable and flexible.Good listening and responding skills.Possess a drive to achieve as well as insight into self and others.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: name@convergys.com).EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Inside Sales Associate

    Appleton, Wisconsin, United States
    Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call     • Place and/or receive customer inquiries that may require deviation from a script or sales flow process    • Use consultative selling techniques by asking appropriate questions and matching the right product to the customer's needs; offer solutions based on properly assessed needs discovered through conversational open or closed-ended probing    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with a minimum of one year of sales experience preferred   • Strong sales techniques and product knowledge    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to remain calm under pressure and work in a concise, clear and focused manner    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Strong computer navigation skills and PC Knowledge    • Ability to learn and think conceptually    • Tolerance for repetitive work in a fast paced environment    • Ability to work as a team member, as well as independently    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required advanced proficiency and program/product specific knowledge.  Works with limited supervision within established procedures and practices (wide latitude for independent judgment).  Demonstrates proficiency in client language, country and company culture, operating standards and procedures.  Has program required advanced proficiency and program/product specific knowledge.  Works with limited supervision within established procedures and practices (wide latitude for independent judgment).  Demonstrates proficiency in client terminology, operating standards and procedures.  Has demonstrated sustained performance by achieving 85% or greater *scorecard attainment for a minimum of six months at the intermediate level.* Scorecard - this is different than MtM given that the MtM focuses on Client’s needs and may contain some debatable goals.  Has demonstrated consistent attendance by coming into work for 90% of their originally scheduled hours during the same performance period.  Does not have any outstanding disciplinary issues.  Has mastery of all program call types (basic & complex), typically handling escalation queues.  Demonstrates mastery of required behaviors/competencies.  Client feedback if relevant must be favorable for progression to this level.  Opportunity to progress here is dependent on business needs.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Associate Director, Customer Experience

    Dallas, Texas, United States
    Essential Functions/Core Responsibilities • Lead and manage multiple, simultaneous consulting engagements with clients on business operations and performance improvement initiatives• Utilize structured problem solving skills to develop a work plan and approach to answer business questions in the defined timeline• Oversee the project manager and project team to successfully complete all phases of a data analysis project on-time and on-budget, including, but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions• Develop new insights and understanding of business performance based on data and statistical methods• Analyze external markets dynamics and multiple large data sources to assess trends and develop actionable insights• Lead high performance teams to deliver quality analysis, thought capital, and clear data driven recommendations bounded by options and risk scenarios • Manage contract, timeline, and budget all deliverables for internal or external client projects• Build, manage, and sustain strong relationships with internal and external clients• Deliver consultative recommendations to clients by drawing from information captured from the Convergys Analytic Consulting team, prior experience, and knowledge of critical processes and industry acumen• Interface with key client stakeholders and effectively navigate difficult issues and project risks• Communicate priorities to team members and overseeing execution of projects• Coach, mentor, and day to day management to individual contributors and consulting managers. Second line manager, may include management of managers• Conduct annual performance reviews and provide feedback in an ongoing manner for team members• Lead practice building activities (e.g., recruiting, pre-sales, marketing material, and thought leadership development)• Support consulting business development and provide expertise in areas such as strategic development, analytics and process improvement, and effectiveness
  • Recruiter

    Lake Mary, Florida, United States
    Essential Functions/Core Responsibilities  Call Center Recruiting• Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer#NAcvg
  • Part-Time Pharmacy Technician Trainee

    Tucson, Arizona, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsRequirements:Must be at least 18 years of age or olderPossess current and active/open Pharmacy Technician Trainee License from the Arizona State Board of Pharmacy (Preferred)Possess current/active finger print clearance card (Preferred)High School Diploma or GED equivalent6 month to 1 year of customer service experience preferredCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Spanish Bilingual Customer Service Representative

    Tucson, Arizona, United States
    Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performanceMay offer additional products and/or servicesTrack, document and retrieve information in call tracking databaseMay respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile High school diploma with three to six months of relevant experience preferredMUST have bilingual fluency in English and SpanishCourteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be requiredJob requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Certified Pharmacy Technician (Cpht)

    Tucson, Arizona, United States
    Convergys is currently offering 13.25 per hour plus the opportunity to earn performance incentives!You must have current Certified Pharmacy Tech license from the Arizona State Board of Pharmacy.Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Supplemental Geographical Information Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Customer Service Representatives and Sales Specialists

    Jacksonville, North Carolina, United States
    Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain broad knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:     UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION    PHILIPPINES   • Minimum of two years of college education with at least six to twelve months of call center • Ability to think clearly and can explain difficult issues effectively, both above average written and verbally• Demonstrate product expertise• Basic computer navigation skills and computer knowledge• Ability to train others    INDIA   • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Bilingual Sales and Service Associate

    Valdosta, Georgia, United States
    Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call     • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with three to six months of sales experience preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Basic computer navigation skills and PC Knowledge    • Tolerance for repetitive work in a fast paced environment    • Ability to work as a team member, as well as independently    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Technical Support Associate I

    Wichita, Kansas, United States
    Essential Functions/Core Responsibilities  • Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems    • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products    • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed    • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    Candidate Profile  • Associate’s Degree in related technical discipline with six years of related technical experience preferred    • Achieve and maintain recognized and applicable technical certification(s)    • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)    • Working knowledge of client technical systems    • Courteous with strong customer service orientation    • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Ability to work as a team member, as well as independently with minimal supervision    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels .    Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:     PHILIPPINES   • Minimum of two years of college education in related technical discipline.  No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verbally• Ability to resolve basic to moderate technical issues    INDIA   • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Sales Director- New Accounts

    00834 USA NC Work-at-Home, North Carolina, United States
    Essential Functions/Core Responsibilities• Responsible for new business sales within assigned markets or existing clients  • Champion the effort to grow and maintain the corporation's primary and long-term revenue base  • Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management  • Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions  • Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are being met or exceeded  • Provide customer and market intelligence back to Sales, Account Management, Operations, and Finance regarding Convergys strengths, weaknesses, opportunities and threats based on sales pursuit interactions  • Monitor economic and legal trends that could affect sales  • Maintain and update salesforce.com database with sales pursuit informationCandidate Profile• Master's Degree in related field from a four-year college or university with fifteen or more years related experience preferred • BPO sales experience is highly desired  • Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates  • Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impact  • Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity  • Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices  • External Thought Leader with proven ability to significantly influence  • Advanced Microsoft Office skillsCareer Framework RoleIs recognized as an external thought leader within strategic function or discipline.  Influences the strategy to address internal or external business and regulatory issues.  Proactively identifies, defines, and solves the most complex problems that impact the management and direction of the business.  Significantly influences functional strategy; may participate in the development of the product or division strategy.  Leads multidisciplinary projects or initiatives.  Progression to this level is typically restricted on the basis of individual capabilities and business requirements.  Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer#NACVG
  • Bilingual Customer Service Representative- Erlanger

    Erlanger, Kentucky, United States
    Candidates must be Bilingual in English and Spanish to be qualified for this position.Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Beauty Care Associate

    Jacksonville, Florida, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Technical Engineer /Help Desk

    Tampa, Florida, United States
    Technical Support Specialists (Help Desk)Do you know what a PCIe x 16 expansion slot does? How about a Port Replicator? Is a 64-bit operating system really a must have in your new computer? What about knowing the bus speed of your RAM? If these concepts are second nature then YOU are a match for US.Technical support specialists are the backbone of our help desk customer service group. Handling inquiries daily for business consumers; our capable team of help desk engineers navigate and assist these customers with various technical support problems related to hardware, software, and networking. You will engage with customers via phone, chat and/or email. Whether you are looking to launch your career as an IT professional or already have years of help desk or technical support experience, Convergys has an opportunity for you. All of our Technical support specialists receive 6 weeks of paid training to give you the knowledge you need to operate within our client’s environment and provide technical support to their customers to the fullest. Customer service, call center, help desk, hardware and software troubleshooting and A+ Knowledge are highly desirable but not required.Our ideal candidate possess the following:A+ Knowledge highly recommendedSkilled in providing an exceptional customer service experienceSkilled in verbal and written communication to analyze, interpret and address customer needsKnowledge of computer operating systems including but not limited to: Windows 7, 8, 10, UnixKnowledge of computer hardware including monitors, hard disk drive (HDD), solid state drive (SSD), RAM, docking station, CD-ROM, and docking stationsAbility to employ professionalism and self-control in deescalating the upset customerAbility and willingness to provide presales supportAbility to work unconventional hours or shifts, weekends, holidays, 2nd shift, or early morningsTechnical Certifications preferred but not required. (i.e. MCP, MCSE, CNE, A+, Network +, Server +) High School Degree or GED equivalentWhile working at Convergys you will enjoy:Tuition ReimbursementPaid A+, Network+ and Security+ Certification opportunitiesCasual dress codeHealth, Dental and Vision InsurancePaid Time Off (PTO)401(k) Savings PlanEmployee Referral BonusesCorporate perks and discountsConvergys is an EEO/AA/M/F/Vet/Disability Employer
  • Call Center Positions – Interview Invite

    Lake Mary, Florida, United States
    What to expect:Handle questions via phone addressing hardware, software, cable, internet or telephone related issues Reporting/escalating issues through the appropriate channels. Effectively communicate information with customers and team members. Diagnosing and providing a path to resolve various technical issues. Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and recommending changes. Strive to meet highest level of customer satisfaction by resolving customer issues in a professional and timely manner. Ability to navigate through multiple software systems while walking customers through a resolution. Additional responsibility as business needs.What to possess:Excellent Customer Service SkillsStrong written, verbal, and organization skills.Superior time management and prioritization skills.Proficiency with Windows and Mac OSTyping skillsDeductive Reasoning SkillsPassion for technologyExcellent listening skillsPrevious experience troubleshooting preferredAbility to learn on quicklyCompensation and Benefits:Comprehensive medical, dental, and vision plans10 days PTO and 6 paid holidays per yearFlexible spending account401k with company contribution matchEmployee Stock Purchase Plan (NYSE: CVG)Tuition ReimbursementThank you for your interest and selecting Convergys Corporation as your employer of choice.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Technical Support Advisor-Tier 1

    Erlanger, Kentucky, United States
    NOW HIRING!Convergys is now hiring "Tier 1 Technical Support Advisors" to work in our contact center!This position requires flexible scheduling, a high school diploma (or GED), previous customer service and/or technical support experience.Why work for Convergys in Erlanger, KY?* $13.00-$14.00/hour with an opportunity to earn more with incentives _ * Excellent Benefits (medical dental, vision, 401K) Also great Tuition Reimbursement! _* Casual Dress Code* Fun and vibrant working atmosphere*Employee Referral Contests and rewardsIf that isn’t enough we also offer:Opportunities for advancement-more than 79% of our management employees are promoted from within and we have sites throughout the world.Duties:* Handle questions via phone addressing hardware, software, cable, internet or telephone related issues.* Reporting/escalating issues through the appropriate channels.* Effectively communicate (verbally & written) information with his/her team members & customers alike.* Diagnosing & providing a path to resolving various technical issues.* Proactively identifies ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles, & recommending changes.* Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner.* Multitasking through multiple systems while troubleshooting with customers.* Additional responsibility as business needs dictateRequired Skills:* Excellent Customer Service Skills* Strong written, verbal and organization skills* Superior time management and prioritization skills* Proficiency with navigating through multiple systems* Experience working in telecommunications preferred* Typing skills 35 WPM* Deductive Reasoning Skills* Excellent listening skills* Ability to learn new products quickly* Probing and Problem solving skills*Knowledge of basic computer operations. .*Courteous with strong customer service orientation.*Dependable with proficient attention to detail.*Good listening and responding skills.*Possess a drive to achieve goalsEducation & Professional Certifications:*High school diploma or equivalent.Environment, Physical & Other Requirements:*Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary.*May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.Qualified candidates please complete your application onlineat www.convergys.com/careersYou may also text or call 859.334.0588.Email us at: convergyserlangerjobs@gmail.comWE ACCEPT WALK-INS MONDAY THROUGH FRIDAY 9AM-11AM 1PM-3PMNOTE: Selected candidates will be required to undergo an intensive background check, verification of education and employment history.**Convergys is an EOE M/F/D/V.Check out our jobs and apply online at: www.convergys.com/careersCareer Framework RoleHas program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels .DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title
  • Customer Service and Sales Associate

    Laredo, Texas, United States
    Customer Support Associate II in Laredostarting at $9.25/hour base pay; up to $13+/hour based on performanceJob Description SummaryThe Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.Job Description Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures  • Maintain broad knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally  • Ability to learn including strong problem solving skills• Dependable with proficient attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.EEO/Vet/Disability EmployerPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: name@convergys.com).DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
  • Tier I Technical Support

    Jacksonville, Florida, United States
    Essential Functions/Core Responsibilities• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performanceCandidate Profile• Associate’s Degree in related technical discipline with six years of related technical experience preferred • Achieve and maintain recognized and applicable technical certification(s)• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)• Working knowledge of client technical systems• Courteous with strong customer service orientation• Ability to effectively communicate, both written and verbally• Ability to learn including strong problem solving skills• Dependable with proficient attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Ability to work as a team member, as well as independently with minimal supervision• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels .DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Sales and Service

    Jacksonville, Florida, United States
    Essential Functions/Core Responsibilities  • Responsible for achieving specific sales targets and maximizing sale opportunities on each and every call     • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with six months of sales experience preferred    • Demonstrated sales technique and product knowledge preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally     • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Strong computer navigation skills and PC Knowledge    • Ability to learn and think conceptually    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Customer Service Associate

    Jacksonville, Florida, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Customer Service Rep

    Pueblo, Colorado, United States
    Job DescriptionRESPONSIBILITIES INCLUDE (but not limited to):Providing a positive customer experience by handling inbound customer calls in an effort to retain customer satisfaction within company and client guidelines. Assessing the needs and concerns of customers in a timely manner. Recommending appropriate solutions to customers. Providing customers with up-to-date product information. Answering customer questions regarding product offerings, billing, equipment, features, service plans, activation and/or changes to account information. Offering a professional customer service experience to every customer. EDUCATION & PROFESSIONAL CERTIFICATIONS:High school diploma or equivalent experience BENEFITS INCLUDE: Base Hourly Pay + Incentives Medical/Dental/Vision Insurance 401(k) Savings Plan & Employee Stock Purchase Plan Opportunities for Career Advancement Tuition Reimbursement Comprehensive Paid Training Satellite Courtesy Services (Upon Eligibility) Employee Referral Program Paid Time Off / Paid Holidays / Unpaid Time Off Casual, Fun Work Environment And Much More! APPLY TODAY!Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Bilingual Customer Service Rep

    Pueblo, Colorado, United States
    RESPONSIBILITIES INCLUDE: Providing a positive customer experience by handling inbound customer calls in an effort to sell products and services and retain customer satisfaction within company and client guidelines. Assessing the needs and concerns of customers in a timely manner. Recommending appropriate solutions to customers. Providing customers with up-to-date product information. Answering customer questions regarding product offerings, billing, equipment, features, service plans, activation and/or changes to account information. Offering a professional customer service experience to every customer. EDUCATION & PROFESSIONAL CERTIFICATIONS:High school diploma or equivalent experienceBENEFITS INCLUDE: Base Hourly Pay + Incentives Medical/Dental/Vision Insurance 401(k) Savings Plan & Employee Stock Purchase Plan Opportunities for Career Advancement Tuition Reimbursement Comprehensive Paid Training Satellite Courtesy Services (Upon Eligibility) Employee Referral Program Paid Time Off / Paid Holidays / Unpaid Time Off Casual, Fun Work Environment And Much More! APPLY TODAY
  • Customer Service Representative

    Appleton, Wisconsin, United States
    Essential Functions/Core Responsibilities These Customer Service Support roles are *not your typical call-center positions!* In this role, you'll perform back-end sales support online and via email that keeps our clients' sales engine running.  Gathering detailed, specific information via email correspondence about customer sales quoting cases, our growing Team helps customers obtain the service they desire to keep their businesses working successfully.At Convergys, we offer many benefits including paid training, competitive wages, greater career potential and much more!As a Customer Support Associate at Convergys, you'll provide exceptional service to customers and our clients by providing back office support services including compiling customer sales quoting information, email correspondence, data entry and analysis, processing and researching customer sales quotes.  Strong computer skills, including MS Excel and multitasking skills are necessary for this role.• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • May offer additional products and/or services   • Track, document and retrieve information in call tracking database   • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile • High school diploma/GED required with three to six months of relevant experience preferred (customer service/clerical/administrative)   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge, including MS Excel   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Flexibility in accepting schedule changes as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local laws   Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.   Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Technical Customer Service Associate

    Appleton, Wisconsin, United States
    Essential Functions/Core ResponsibilitiesAs a Technical Support Professional at Convergys, you'll be assisting people all over the country, providing advice and solving problems.  It can be challenging work but you'll be rewarded for helping people quickly and professionally while making them smile.At Convergys, we offer many benefits including paid training, competitive wages, greater career potential and much more!  These are full-time opportunities with a variety of schedules, including nights and weekends.  Part-time weekend opportunities are also available and require an initial 2 weeks of full-time training.To ensure high customer satisfaction in keeping our clients' products/services running smoothly, our Technical Customer Service Reps respond to a wide array of troubleshooting and support inquiries from customers via phone and email.  Will answer questions, offer advice, troubleshoot and resolve routine and non-routine technical issues for our clients' customer service brand.• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems    • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products    • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed    • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    Candidate Profile  • High school diploma/GED required, Associates or coursework in related technical discipline preferred    • Prior experience in customer service or call center environment    • Solid analytical, technical, problem solving and interpersonal skills    • Strong computer navigation skills and PC Knowledge   • Able to manage multiple priorities in a fast paced environment, with strong organizational skills    • Courteous with strong customer service orientation    • Ability to effectively communicate, both written and verbally; excellent listening and deductive reasoning skills    • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Ability to work as a team member, as well as independently with minimal supervision    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
  • Bilingual Spanish Sales and Service

    Jacksonville, Florida, United States
    Essential Functions/Core Responsibilities  • Responsible for achieving specific sales targets and maximizing sale opportunities on each and every call     • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with six months of sales experience preferred    • Demonstrated sales technique and product knowledge preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally     • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Strong computer navigation skills and PC Knowledge    • Ability to learn and think conceptually    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • French Bilingual Beauty Care Associate

    Jacksonville, Florida, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Customer Service Representative

    Charlotte, North Carolina, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Bilingual Customer Service Representative

    Charlotte, North Carolina, United States
    Candidates must be Bilingual in English and Spanish to be qualified for this position.Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain broad knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Part-time Customer Service Associate-Data Collection - Erlanger

    Erlanger, Kentucky, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Customer Service Representative- Erlanger

    Erlanger, Kentucky, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Technical Support Representative

    Johnstown, Pennsylvania, United States
    Convergys is now hiring in Johnstown, PA!Be part of a team dedicated to helping Small Businesses succeed in running their business!Small businesses play a critical role in our communities and fuel the nation’s economy. Imagine all of the small businesses in your life; the local bakery, your favorite restaurant, and the corner market.  What would your community be like without them?  Unfortunately, the road to success for a small business is paved with challenges, and longevity is not a given. This is where you come in!Convergys is coming to Johnstown, PA, to hire people with a passion for helping small businesses succeed. Convergys customers are small businesses that use QuickBooks to run their business. The Convergys team helps its customers learn how to use QuickBooks to its fullest potential and trouble shoots technical issues. Support topics include how to create an invoice, how to set up payroll and how to reconcile books.If you feel like you don’t know much about these topics, no worries.  Most of our new hires don’t either and that’s why Convergys offers paid training to teach you how to use QuickBooks and help provide awesome customer support.Our ideal candidate is awesome at the following:A passion to help those in need; Customer Service ExcellenceStrong desire to help and take ownership on seeing things throughCurious, with a desire to always learn more, including strong problem solving skills   Ability to work as a team member, as well as independently with minimal supervision   Effectively communicates, both written and verbally    Troubleshoot basic and routine customer issues that are technical in nature  Ability to multi-task and adapt to changes quickly   Dependable and flexible to rotate shifts, as neededHigh school diploma or GED is required and you must be at least 18 years of ageEssential Functions/Core Responsibilities  Assist customers with QuickBooks; research and provide resolution to questions and problems Troubleshoot issues that are technical in nature; including hardware, software and networkingSolve problems that may be unstructured and require use of conceptual thinking skills   Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)    Listen attentively to customer needs and concerns; demonstrate empathy and build rapportPrepare complete and accurate work including appropriately notating accounts as required   Participate in activities designed to improve customer experience and business performance   The Perks include:Competitive base pay starting at $12.75/hrCasual dress attire – no suit, no tie, no worries!Paid TrainingMedical, Dental, & Vision Plans availablePaid Time Off (PTO)401(k) Savings PlanTuition ReimbursementEmployee Referral Bonuses    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Athlete Support Specialist

    Charlotte, North Carolina, United States
    SQUAD REQUIREMENTS Must have a passion to assist fellow Athletes in selection of merchandise, answering a variety of questions pertaining to  products and services You must have an appreciation for athletics, sports & competingA championship athlete must be customer focused, must be able work in a versatile environment and must maintain knowledge of current or upcoming product/trends.The ability to call the shots and make memorable plays on every callSelf-motivation is required-star players must maintain a stellar scorecard  SIGN ON BONUS: Hourly Pay, plus Medical, Dental and Vision Insurance, and numerous Corporate PerksCONTRACT TERMS: Full-time position, must be available from the hours of 7AM-12AM EST, Monday-Sunday*Athletes earn pay during Rookie Camp and Pre-season Don’t be a free agent, let Convergys represent you!!!Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Discover Your Career

Your first position at Convergys is just the beginning of something incredible, the first step in a path towards a lasting career.

  • WORK AT HOME CAREERS

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    You served our nation with honor. Now it is our turn to honor your commitment as one of our own. Learn more about Convergys as a military friendly employer.
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    Our healthcare licensing program (HELP) fits your lifestyle and you can take it wherever you go. Find out how you can become a healthcare agent.
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