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Convergys is known to many as a place where incredible careers begin. Whether your career is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and explore the different career paths Convergys has to offer.

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Featured Careers

Customer Support Specialist

Olathe, Kansas, United States
Convergys is hiring people with a passion for helping small businesses succeed. Convergys customers are small businesses that use QuickBooks to run their business. The Convergys team helps its customers learn how to use QuickBooks to its fullest potential and trouble shoots technical issues. Support topics include how to create an invoice, how to set up payroll and how to reconcile books.If you feel like you don’t know much about these topics, no worries.  Most of our new hires don’t either and that’s why Convergys offers paid training to teach you how to use QuickBooks and help provide awesome customer support.Our ideal candidate is awesome at the following:A passion to help those in need; Customer Service ExcellenceStrong desire to help and take ownership on seeing things throughCurious, with a desire to always learn more, including strong problem solving skills   Ability to work as a team member, as well as independently with minimal supervision   Effectively communicates, both written and verbally    Troubleshoot basic and routine customer issues that are technical in nature  Ability to multi-task and adapt to changes quickly   Dependable and flexible to rotate shifts, as neededHigh school diploma or GED is required and you must be at least 18 years of ageEssential Functions/Core Responsibilities  Assist customers with QuickBooks; research and provide resolution to questions and problems Troubleshoot issues that are technical in nature; including hardware, software and networkingSolve problems that may be unstructured and require use of conceptual thinking skills   Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)    Listen attentively to customer needs and concerns; demonstrate empathy and build rapportPrepare complete and accurate work including appropriately notating accounts as required   Participate in activities designed to improve customer experience and business performance   The Perks include:Competitive base pay starting at $13.00/hr Plus Monthly Bonus Opportunities Casual dress attire – no suit, no tie, no worries!Paid TrainingMedical, Dental, & Vision Plans availablePaid Time Off (PTO)401(k) Savings PlanTuition ReimbursementEmployee Referral BonusesConvergys is an EEO/AA/M/F/Vet/Disability Employer.

Customer Service / Sales and Healthcare Representatives Full Time

Longview, Texas, United States
Core Responsibilities of a Sales Associate / Customer Service / Healthcare Representative• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate ProfileHigh school diploma or GED6 months of customer service or sales experience preferredDemonstrated sales technique and product knowledge preferredCourteous with strong customer service orientationStrong communication and negotiation skills requiredSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyStrong computer navigation skills and PC KnowledgeAbility to learn and think conceptuallyDependable with proficient attention to detailDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required

Recruiter

Greenville, North Carolina, United States
Essential Functions/Core Responsibilities• Responsible for assisting with implementation and administration of recruitment programs  • Receive, screen, and file incoming resumes, background, and reference checks  • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants  • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates  • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates  • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools  • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting  • Promote the Company image to candidates and external service providers  Candidate Profile• Bachelor's Degree in related field and less than two years of relevant experience preferred  • Strong communication skills, both written and verbal  • Ability to multi-task, prioritize, and meet timelines on deliverables  • Proficient in Microsoft Office  • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment  • Sense of professionalism and ability to develop relationships  • Strong attention to detail  • Ability to handle and maintain confidential information  Careel Level DescriptionPerforms routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.  Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer ​

Customer Service - Healthcare

Pocatello, Idaho, United States
Essential Functions/Core Responsibilities  Engages in both inbound and outbound voice and chatUses client-based email in workNot required to maintain average handle time (AHT) of less than five minutesMay require follow up with customers on requested leadsRelies on multiple toolsGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathyProbe for and confirm understanding of customers issue and needsMeet customer requirements through first contact resolutionConfirm customer understanding of the solutionProvide additional customer education as neededPrepare complete and accurate work and update customer fileEffectively transfer misdirected customer requests to an appropriate partyContribute ideas to better resolve problems, serve the customer, and improve productivityParticipate in activities designed to improve customer satisfaction and business performanceOccasionally use decision-support tools to answer questionsSolve problems that are sometimes unstructured and require reliance on conceptual thinkingOffer solutions to issues that are often non-standard/non-routine and require some clarificationMaintain broad knowledge of client products and servicesCommunicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requestsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Contact Center Representative

Phoenix, Arizona, United States
Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call     • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with a minimum of three to six months of sales experience preferred or relevant technical experience    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Basic computer navigation skills and PC Knowledge    • Tolerance for repetitive work in a fast paced environment    • Ability to work as a team member, as well as independently    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be requiredFor the Technical II position:• Achieve and maintain recognized and applicable technical certification(s)     • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)    • Advanced knowledge of client technical systems    *Job requirements may vary by country and will not contravene any local laws*Background check is required and drug screen may be required    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Analytic Consulting Specialist

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities  • Consult with clients on business operations and performance initiatives    • Gather and review client documentation related to existing business operations, processes, capabilities, and metrics    • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Perform analysis of large client data sets and provide recommendations for improvement related to the project initiative with limited direction from Project Lead    • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Interact with both external clients and internal resources while at client site to support the due diligence process    • Support development of client deliverables (includes: ROI analysis, statistical analysis, strategic assessments, communications, and business processes)     • Conduct internal presentations to project team and related stakeholders from various functional areas, such as Sales and Program Management    • Develop approach, document tasks, and manage timeline for individual work streams in support of overall project    Candidate Profile  • Bachelor's degree in related field from a four-year college or university with two to four years of consulting or analytics experience preferred• Strong communication skills, both written and verbal    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships    • Proficient in Microsoft Office     Career Framework RoleRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

.NET Developer

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities • Leads in the analysis of complex business problems by identifying customer needs and key areas of opportunity• Leads and manages complex and concurrent projects• Ability to interact and collaborate with cross functional heads• Assist with the development of technology based analytics solutions• Assists in facilitating change management efforts• Introduces new technologies, techniques, and processes• Leverages understanding of software development and analytics to contribute in finding new solutions• Ensures meeting client expectations at all times• Contributes in the issue resolution process   Candidate Profile • Bachelor's degree in related field from a four-year college or university with more than seven years of relevant experience preferred• Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates• Expert Level computer science and statistics understanding• Ability to lead architecture of technology based software, and statistical solutions• Fluency in some combination of the following:  ASP.net, C#, MVC 4 and above, HTML5, CSS, JavaScript, jQuery, Bootstrap, WebAPI 2.0, and cross-platform browser issues • Competency in a database management system, such as MS SQL2012+• Fluency in some combination of the following: ASP.net, C#, JSON objects and services, SQL server architecture design (2012 +), indexing, Stored procedures, dynamic query generation, and web API 2.0  • Working knowledge of MS Azure App Insights, Elastic Search, REDIS, Hadoop• Working knowledge of .NET framework environments• Familiarity with source code version control, ideally VSTS / TFS • Familiarity with responsive design strategy and implementation - hands-on experience preferred• Oral and written communication skills for contact with internal customers and work documentation• Ability to analyze customer needs and/or systems and make recommendations to workflow, processing, and/or systems’ problems• Experience in Agile development• Experience in real-time query development• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Excellent attention to detail• Strong customer service disposition and sense of professionalism• Demonstrated ability to comprehend, analyze, and interpret• Solid understanding of the organization's business operations and industry. Demonstrated business acumen• Minimum of 5 years' experience with .NET or similar platforms required• Minimum of 2 years' experience with JavaScript required• Must have experience with APIs and other general software engineering tools   Career Framework Role ● Is recognized as an expert in own function within the organization● Frequently contributes to the development of new theories and methods● Requires specialized depth and/or breadth of expertise● Interprets internal or external business issues and recommends solutions/best practices● Solves complex problems; takes a broad perspective to identify solutions● Works independently, with guidance in only the most complex situations   Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job titleConvergys is an EEO/AA/M/F/Vet/Disability EmployerNo Relocation Available

Desktop Support

Hickory, North Carolina, United States
Essential Functions/Core Responsibilities  • Perform hardware and software upgrades to peripheral equipment  • Attend to break/fix engagement as required for technology related problems and issues received  • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory  • Perform site maintenance and safety checks of assigned equipment  • Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering   • Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required  • Performs backup for the onsite servers•Coordinates as smart hands with different portfolio and engineering workgroupsProvide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes  Candidate Profile• Strong communication skills, both written and verbal  • Demonstrated ability to multi-task and meet timelines on deliverables  • Self-starter, sense of urgency, and works well under pressure  • Strong attention to detail  • Proficient in Microsoft OfficeCareer Framework RoleHas developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.  Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer CVGNA#

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