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Featured Careers

Customer Service Rep

Pueblo, Colorado, United States
Job DescriptionRESPONSIBILITIES INCLUDE (but not limited to): Providing a positive customer experience by handling inbound customer calls in an effort to retain customer satisfaction within company and client guidelines. Assessing the needs and concerns of customers in a timely manner. Recommending appropriate solutions to customers. Providing customers with up-to-date product information. Answering customer questions regarding product offerings, billing, equipment, features, service plans, activation and/or changes to account information. Offering a professional customer service experience to every customer. EDUCATION & PROFESSIONAL CERTIFICATIONS: High school diploma or equivalent experience BENEFITS INCLUDE: Base Hourly Pay + Incentives Medical/Dental/Vision Insurance 401(k) Savings Plan & Employee Stock Purchase Plan Opportunities for Career Advancement Tuition Reimbursement Comprehensive Paid Training Satellite Courtesy Services (Upon Eligibility) Employee Referral Program Paid Time Off / Paid Holidays / Unpaid Time Off Casual, Fun Work Environment And Much More! APPLY TODAY!Concentrix is an EEO/AA/M/F/Vet/Disability Employer

Sales Associate

Pueblo, Colorado, United States
We PROVIDE a world-class customer service experience and value to our customers by listening and   resolving their home entertainment & TV package questions.We INVEST in our people and set them up for success with company paid sales training and a compensation structure providing unlimited earning potential.YOU will have the potential to earn $40,000-$50,000 through your ability to drive SALES. This is an excellent inside sales opportunity with no cold calling required.Drive to SucceedPursue your work with energy, intelligence and an ambition to succeed in Sales.Tech smart with the ability to navigate a desktop computerExceeds goals with a competitive spirt and drive to be #1Apply solid sales skills to understand customer’s needs and close all sales with integrityUse web based tools to stay current on industry-wide products, features, and servicesConsistently exceed in all sales metricsLearn new skills through paid trainingLearns quickly. New sales skills taught through paid training.   High school diploma or equivalent requiredCompensation structureSales associates take 100% inbound calls and no cold calling.Base pay - $11/hr PLUS uncapped commission.Average commission is $1500+/monthFULL BENEFITS PACKAGE:Medical, Dental and Vision401K with company matchPaid time offLife and short/long term disability insuranceHigh-end Rewards and Recognition programWe love to promote employees from withinWe’d love to talk with you please applyor walk in and see us.Concentrix is an EEO/AA/M/F/Vet/Disability Employer.

Bilingual Customer Service Rep

Pueblo, Colorado, United States
RESPONSIBILITIES INCLUDE (but not limited to): Providing a positive customer experience by handling inbound customer calls in an effort to retain customer satisfaction within company and client guidelines. Assessing the needs and concerns of customers in a timely manner. Recommending appropriate solutions to customers. Providing customers with up-to-date product information. Answering customer questions regarding product offerings, billing, equipment, features, service plans, activation and/or changes to account information. Offering a professional customer service experience to every customer. EDUCATION & PROFESSIONAL CERTIFICATIONS: High School Diploma/GED BENEFITS INCLUDE: Base Hourly Pay + Incentives Medical/Dental/Vision Insurance 401(k) Savings Plan & Employee Stock Purchase Plan Opportunities for Career Advancement Tuition Reimbursement Comprehensive Paid Training Satellite Courtesy Services (Upon Eligibility) Employee Referral Program Paid Time Off / Paid Holidays / Unpaid Time Off Casual, Fun Work Environment And Much More! APPLY TODAYConcentrix is an EEO/AA/M/F/Vet/Disability Employer

Technical Support Associate 1

Rio Rancho, New Mexico, United States
Something great has happened. . . Convergys is now a part of Concentrix!Company Overview:  Convergys is now part of Concentrix.  In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.Mission:  We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.About Concentrix:  We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!Do you enjoy taking on difficult challenges and finding creative solutions?Do you love helping people and teaching them something new?Are you familiar with tablets and personal digital devices?$12.00 per hour with up to $14 per hour with added bonusesConvergys now a part of Concentrix, also offers a comprehensive benefits package.

Customer Support Associate $11.75 hour

Rio Rancho, New Mexico, United States
Something great has happened. . . Convergys is now a part of Concentrix!•    Company Overview:  Convergys is now part of Concentrix.  In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.•    Mission:  We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.•    About Concentrix:  We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!At Sam’s Club their mission is to be the most valuable membership for their members and we are looking for individuals who share those values of providing exceptional Member care.They take their work personally because they are more than a friendly voice. They’re problem solvers and relationship builders. They will manage the member relationships with Sam’s Club by listening, providing solutions and exceeding expectations to their questions. Every interaction creates an opportunity to deliver unique value of the Sam’s Club membership.Job DescriptionWe are looking for someone that will build a relationship and exceed our member’s expectations with every interaction.  The successful candidate will be able to accept ownership for effectively solving member issues, complaints and other inquiries. You should be positive, enthusiastic, ambitious, a problem solver and goal oriented.

Customer Service Representative

Appleton, Wisconsin, United States
Essential Functions/Core Responsibilities These Customer Service Support roles are *not your typical call-center positions!* In this role, you'll perform back-end sales support online and via email that keeps our clients' sales engine running.  Gathering detailed, specific information via email correspondence about customer sales quoting cases, our growing Team helps customers obtain the service they desire to keep their businesses working successfully.At Concentrix, we offer many benefits including paid training, competitive wages, greater career potential and much more!As a Customer Support Associate at Concentrix, you'll provide exceptional service to customers and our clients by providing back office support services including compiling customer sales quoting information, email correspondence, data entry and analysis, processing and researching customer sales quotes.  Strong computer skills, including MS Excel and multitasking skills are necessary for this role.• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • May offer additional products and/or services   • Track, document and retrieve information in call tracking database   • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile • High school diploma/GED required with three to six months of relevant experience preferred (customer service/clerical/administrative)   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge, including MS Excel   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Flexibility in accepting schedule changes as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local laws   Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.   Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an EEO/AA/M/F/Vet/Disability Employer

Seasonal Healthcare Customer Service Sales Representative

Appleton, Wisconsin, United States
Healthcare Customer Service Representative $20/hr. AppletonInterested in a new kind of opportunity?  Join the Concentrix  team today to provide compassionate, valuable advisor support to UnitedHealthcare consumers!   This opportunity allows you to:Obtain your State Life, Accidental, Health & HMO Insurance License FREE of cost -  a $1,000 value  including:11 days of paid instructor supported classroom training; andAll books, materials, and resources;Testing & licensing fees.Complete five weeks of additional, paid product and sales trainingEarn $20/hr as a Healthcare Customer Service RepresentativeBenefit from a commission and bonus program with a team of experienced advisors to help you achieve your goalsSound too good to be true? We’re looking for some pretty special folks to fill these roles.  To be successful you must:Provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needs;Recommending the RIGHT insurance package for each consumer; andCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!Already have your license?  You may qualify for an additional bonus!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: In this consultative sales role you’ll work with warm leads; inbound callers will contact you to review their options and for assistance in completing their annual enrolment.  Your primary goal is to match the consumer to the right insurance package and complete the enrolment.  You’ll follow through on the sale ensuring all required documentation is completed and submitted.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Demonstrated success in an inbound or outbound sales environment.Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.Capacity to learn complex processes and policies.Ability to successfully take tests and retain knowledge.Knowledge of computer operations.Detail oriented with examples of how they have been able to ensure high quality work.Willingness to rotate shifts, as needed.Positive orientation: as in focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Dependable and flexible.Good listening and responding skills.Possess a drive to achieve as well as insight into self and others.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCPlease note: any correspondence regarding a Concentrix opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Concentrix email address (mailto: name@concentrix.com).EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an EEO/AA/M/F/Vet/Disability Employer

Inside Sales Associate

Appleton, Wisconsin, United States
Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call     • Place and/or receive customer inquiries that may require deviation from a script or sales flow process    • Use consultative selling techniques by asking appropriate questions and matching the right product to the customer's needs; offer solutions based on properly assessed needs discovered through conversational open or closed-ended probing    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with a minimum of one year of sales experience preferred   • Strong sales techniques and product knowledge    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to remain calm under pressure and work in a concise, clear and focused manner    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Strong computer navigation skills and PC Knowledge    • Ability to learn and think conceptually    • Tolerance for repetitive work in a fast paced environment    • Ability to work as a team member, as well as independently    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required advanced proficiency and program/product specific knowledge.  Works with limited supervision within established procedures and practices (wide latitude for independent judgment).  Demonstrates proficiency in client language, country and company culture, operating standards and procedures.  Has program required advanced proficiency and program/product specific knowledge.  Works with limited supervision within established procedures and practices (wide latitude for independent judgment).  Demonstrates proficiency in client terminology, operating standards and procedures.  Has demonstrated sustained performance by achieving 85% or greater *scorecard attainment for a minimum of six months at the intermediate level.* Scorecard - this is different than MtM given that the MtM focuses on Client’s needs and may contain some debatable goals.  Has demonstrated consistent attendance by coming into work for 90% of their originally scheduled hours during the same performance period.  Does not have any outstanding disciplinary issues.  Has mastery of all program call types (basic & complex), typically handling escalation queues.  Demonstrates mastery of required behaviors/competencies.  Client feedback if relevant must be favorable for progression to this level.  Opportunity to progress here is dependent on business needs.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

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