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Your first position at Convergys is just the beginning of something incredible, the first step in a path towards a lasting career.

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Featured Careers

Hospitality Agent

Las Cruces, New Mexico, United States
Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain broad knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    EEO Employer/AA/M/F/Vet/Disability Employer.     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Customer Support Associate III

Jacksonville, Texas, United States
Objective:Tier III Support Associates are responsible for providing problem resolution and excellent customer experiences for incoming service inquiries with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support, trouble shooting, guidance and resolution of issues regarding the client's product or services.Main responsibilities:Able to work off line on detailed back office activities such as:1). Regulatory agency support - troubleshooting and guidance; settings support; and focused analysis of impact of NMLS 2.0 on daily operations (in conjunction with SRR Operations and SRR Data Team)2). Provide a next level of technical support by handling escalated or complex user cases, while under minimal supervision3). Handling escalated situations regarding industry users, regulators, etc. that are outside the scope of our normal decision making resourcesOther responsibilities:Provide a high level of professional and competent support to all customers.Act in a professional manner towards customers, clients and colleagues.Provide telephone and Internet support as scheduled.Be aware of and assist in ensuring the department’s targets and goals are met.Maintain customer satisfaction according to the established systems of measurements.Use troubleshooting techniques where required to solve customer problems effectively.Use database and call logging tools to provide answers to customers’ queries.Maintain a high level of technical product knowledge in the specified products and become knowledgeable in new products as assigned.Uphold the Convergys values at all times.Adhere to the work schedule and follow the company’s internal policies and procedures.Requirements:Associate's degree or equivalent experience based on skills testing3 years of relevant experience preferred. Customer service experience is a plus.NMLS call center experience is a plus.Ability to effectively communicate, both written and verballySelf-starter with working knowledge of best operational practices.High attention to detail with the ability to understand complex workflow systemsAbility to communicate in a one-to-many environment as well as on a professional level with regulatory professionals, customer managers and executives.Ability to think critically and deliver results under pressure.Ability to portray professionalism and work well in a team environment.Identify situations causing customer dissatisfaction and strive to reverse or reduce adverse effects.Take advantage of all opportunities to learn and develop new competencies.Seek opportunities for challenging work tasks.Demonstrate excellent oral communication skills with the ability to control, manage and direct a conversation while simultaneously identifying essential information.Demonstrate excellent interpersonal skills with an ability to create and maintain a good impression, based on competence and credibility.Build relationships with team members and co-workers for effective team performance.Share information and ideas, and ask questions to ensure common understanding.Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Healthcare Professionals and Customer Support Positions

Watertown, New York, United States
Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Full Time Call Center/Sales Representative. PAID training PLUS benefits!

Hickory, North Carolina, United States
Show me the money!  Careers in sales changes lives, lifestyles, & creates futures!  Are you the type of person who feels gratification from a pat on the back or a thank you?  If so, admirable.  OrAre you the type of person who thrives from the thrill of victory?  You like to win? You want to be rewarded with a big check?  Do you feel gratification when you are rewarded and can upgrade your car, your phone, or purchase that awesome new game system your children want?  If you answered yes to any of these questions, you want to talk to us!  You control the amount of your monthly bonus check!  Not your manager, not your co-worker, you!  Last month we had sales associates cashing bonus checks up to $1600 each! Take control back and really use your ambitious attitude to reap what you deserve today!  The more you put in, the more you get out!  Join us, a diverse global organization and gain holistic business experience! Earn your hourly rate, financial incentives, and monthly bonus! The Perks include:Inbound calls onlyFREE satellite service after 30 days employment (ask for details)Paid Product Training ProgramProfessional Development, Career Opportunity (Lateral & Horizontal!)Weekly Recognition & FeedbackCasual dress attire – no suit, no tie, no worries!Medical, Dental, Vision Plans available401 (k) Savings PlanTuition ReimbursementEmployee Referral BonusesJob Description SummaryThe Sales Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.  Achievable inbound call goals. Essential Functions & Core Responsibilities: Achieving specific sales targets and maximizing sales opportunities on each and every callUse non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needsMaintain broad knowledge of products, pricing, promotions, and proceduresEnsure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerClarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customerPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and sales performanceAnswer billing questions by talking through components of customer accountsCandidate Profile:High school diploma or equivalentSix months of sales experience preferred Demonstrated sales technique and product knowledge preferredAbility to type 25 WPM or higher with no errorsAbility to pass a criminal background check and drug testCourteous with strong customer service orientationStrong communication and negotiation skills requiredAbility to effectively communicate, both written and verballySkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyStrong computer navigation skills and PC KnowledgeAbility to learn and think conceptuallyDependable with proficient attention to detailDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local lawsDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.EEO Employer/AA/M/F/Vet/Disability Employer. 

Developer

00806 USA CO Work-at-Home, Colorado, United States
Essential Functions/ Core Responsibilities  Implement and develop automated test practices for both web and windowsapplications primarily using Visual Studio’s Coded UI module for both web andwindows applications. Design and create test scripts using C# and/or VB.NET to address areas such asdatabase impacts, software scenarios, regression testing, negative testing, error orbug retests, or usability in preparation for implementation. Work with the QA Manager and colleagues to define process and strategy associatedwith automation. Identify, analyze, and document problems with program function, output, onlinescreen, or content. Plan test schedules or strategies in accordance with project scope/delivery dates. Participate in product design reviews to provide input on functional requirements,product designs, schedules, or potential problems.SKILLS: Quality - Demonstrates accuracy, thoroughness and attention to detail at all times;Looks for ways to improve and promote quality; Applies feedback to improveperformance; Monitors own work to ensure quality. Technical Skills -Pursues training and development opportunities; Strives tocontinuously build knowledge and skills; Shares expertise with others. Initiative - Volunteers readily; Undertakes self-development activities; Seeksincreased responsibilities and takes ownership of tasks at hand; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks forand offers help when needed. Quantity - Meets productivity standards; Completes work in timely manner; Strivesto increase productivity; Works quickly. Dependability - Follows instructions, responds to management direction; Takesresponsibility for own actions; Keeps commitments; Commits to long hours of workwhen necessary to reach goals; Completes tasks on time or notifies appropriateperson with an alternate plan. Innovation - Displays original thinking and creativity; Meets challenges withresourcefulness; Generates suggestions for improving work; Develops innovativeapproaches and ideas; Presents ideas and information in a manner that gets others'attention. Teamwork - Balances team and individual responsibilities; Exhibits objectivity andopenness to others' views; Gives and welcomes feedback; Contributes to building apositive team spirit; Puts success of team above own interests; Able to build moraleand group commitments to goals and objectives; Supports everyone's efforts tosucceed. Candidate Profile Degree in a computing related discipline; or equivalent combination of education andexperience. EXPERIENCE: Proven experience developing automated test systems using Visual Studio’s CodedUI module for both web and windows applications. Ability to create scripts beyond record and playback using C# and/or VB.NET.Specifically developing functions, adding control flow logic, loops etc. Experience working with GUI object recognition and customization. Experience testing ASP.NET, .NET 2+, SQL, Windows GUI. Solid understanding of object oriented programming, design and debugging skills. Excellent understanding of software design techniques. Experience of source control systems and configuration management. Experience in Agile development methodologies preferable. Proven ability to deliver quality results in a busy and dynamic business focused Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. There is no relocation and no citizen sponsorship available with this position. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Team Leader

Salt Lake City, Utah, United States
Essential Functions/Core Responsibilities  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements    • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly    • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations    • Communicate expectations to employees and provide timely updates    • Provide subject matter expertise in handling escalated customer calls as needed    • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities    • Stay current on internal work processes, policies and procedures. Attend required manager development training    • Promote the Convergys values through both behavior and attitude, including being an advocate for team members    Candidate Profile  • Associate's degree in related field with two to four years of relevant experience preferred    • Highly motivated individual with skills to develop and coach team members to achieve performance expectations    • Work well under pressure and follow through on items to completion    • Strong communication skills, both written and verbal    • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Level Description  Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Recruiting Coordinator

Rio Rancho, New Mexico, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with the administration of recruitment programs  • Receive, screen, and file incoming resumes, background, and reference checks    • Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Responsible for developing an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    • Provide general support for the TA department(s) and related stakeholders, as necessary    • May administer typing and math tests to prospective applicants    • May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicants    Candidate Profile  • Associate's Degree in related field and 1-3 years of relevant experience preferred   • Effective communication skills, both written and verbal    • Proficient in  Microsoft Office    • Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment    • Detail-oriented    • Ability to handle and maintain confidential information        Careel Level Description  Has developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill are.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Customer Service Retention Associate

Chattanooga, Tennessee, United States
Customer Service Retention AssociateCustomer Service position interfaces with customers via inbound calls. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.Starting base rate of $11.00 hour with a .50 shift differential with an opportunity to earn more through monthly Sales incentives.Retention BonusOpportunities for advancement - 90% of our employees are promoted from within and we have sites throughout the world!Excellent Benefits:  Medical, Dental, Vision, 401K and Tuition Reimbursement after 90 daysCasual Dress Code$250 Referral BonusFun and vibrant working atmosphereLocated on the Carta Bus LineRecently named a Patriotic Employer by the ESRG for the ability to work with Military schedules.  Essential Functions/Core Responsibilities  • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance  • Answer billing questions by talking through components of customer accountsCandidate Profile•High school diploma with three to six months of sales experience preferred • Demonstrated sales technique and product knowledge• Courteous with strong customer service orientation• Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Basic computer navigation skills and PC Knowledge• Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed Successful Background check and drug screenCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.       Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.   If you have not been to our Walk in Wednesday event, we would like to invite you to our weekly job fair.            During this event, we will do a basic Pre-screening and answer any questions you may have about Convergys or the job for which you’ve applied.  We could also be scheduling you to come back for an official interview.             Walk In Wednesday occurs every Wednesday from 1:00pm to 4:00pm Eastern time. Thank you for your interest in Convergys and we hope to see you this Wednesday!   Convergys Human Resources Entrance (Eastgate Town Center)5600 Brainerd RoadChattanooga, TN 37411Convergys is an EEO/AA/M/F/Vet/Disability Employer

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    As a Military Friendly Employer, we are committed to recruiting and hiring military veterans and their family members.

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    We partner with global and local organizations to give back to the communities that we live and work in.

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