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Featured Careers

Beauty Care Associate

Jacksonville, Florida, United States
Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.

Hospitality Agent

Las Cruces, New Mexico, United States
Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain broad knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    EEO Employer/AA/M/F/Vet/Disability Employer.     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Inside Sales Associate

Appleton, Wisconsin, United States
Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call     • Place and/or receive customer inquiries that may require deviation from a script or sales flow process    • Use consultative selling techniques by asking appropriate questions and matching the right product to the customer's needs; offer solutions based on properly assessed needs discovered through conversational open or closed-ended probing    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with a minimum of one year of sales experience preferred   • Strong sales techniques and product knowledge    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to remain calm under pressure and work in a concise, clear and focused manner    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Strong computer navigation skills and PC Knowledge    • Ability to learn and think conceptually    • Tolerance for repetitive work in a fast paced environment    • Ability to work as a team member, as well as independently    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required advanced proficiency and program/product specific knowledge.  Works with limited supervision within established procedures and practices (wide latitude for independent judgment).  Demonstrates proficiency in client language, country and company culture, operating standards and procedures.  Has program required advanced proficiency and program/product specific knowledge.  Works with limited supervision within established procedures and practices (wide latitude for independent judgment).  Demonstrates proficiency in client terminology, operating standards and procedures.  Has demonstrated sustained performance by achieving 85% or greater *scorecard attainment for a minimum of six months at the intermediate level.* Scorecard - this is different than MtM given that the MtM focuses on Client’s needs and may contain some debatable goals.  Has demonstrated consistent attendance by coming into work for 90% of their originally scheduled hours during the same performance period.  Does not have any outstanding disciplinary issues.  Has mastery of all program call types (basic & complex), typically handling escalation queues.  Demonstrates mastery of required behaviors/competencies.  Client feedback if relevant must be favorable for progression to this level.  Opportunity to progress here is dependent on business needs.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Trainer

Pueblo, Colorado, United States
Essential Functions/Core Responsibilities  • Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations    • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment    • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts    • Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager    • Accountable for achieving individual training performance metrics    • Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs    • Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations    • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.     • Assist Training Manager in skills assessment of training staff through classroom monitoring and feedback    • Produce training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aides    • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, surveys, and revises programs based on results of evaluations    • Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results    • Participate and contribute to the continuous learning culture, department policies and procedures    • Maintain knowledge on changes to client products, services, policies, and procedures    Candidate Profile  • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred    • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)     • Strong communication skills, both written and verbal    • Proficient in  Microsoft Office    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships• At least 6 months Dish Sales Program experience preferred and/or combination of a sales commission type experience    Career Level Description  Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.  Analyzes possible solutions using standard procedures and principles.  Builds knowledge of the organization, processes and customers.  Solves a range of straightforward problems.  Receives a moderate level of guidance and direction.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Sr Generalist Human Resources

Pocatello, Idaho, United States
Essential Functions/Core Responsibilities  • Evaluate, analyze, and implement all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management    • Provide comprehensive consulting services, through cross-departmental partnerships, to managers regarding team member performance, management practices, human resource policies, talent management, and compensation    • Receive, process and respond to employee concerns and coordinate with appropriate stakeholders, as necessary    • Partner with stakeholders to develop innovative, creative, and proactive Human Resources solutions in alignment with the organization's overall strategies    • Conducting HR learning sessions, including but not limited to performance management practices, human resource policies, talent management, talent sourcing practices, resource allocation, succession planning, and compensation    • Ensure maintenance of accurate and concise records and reports concerning all employee data and all phases of Human Resources processes, working within HRIS tools, in accordance with company policy and statutory/local laws    • Provide comprehensive analysis of various types of key Human Resources metrics and consult management on effective decision making; develop clear visuals to communicate findings    • Prepare documentary requirements for the handling labor-related cases    • Evaluate programs against trends and advancements in Human Resources, develop recommendations, and drive execution of changes and improvements    • Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization    • May act as Business Partner, when required• May help facilitate candidate selection processes, as necessaryCandidate Profile  • 4 -6 Years of Experience    • University Degree Preferred    • Experience with Workday preferred    • Demonstrated experience with labor relations    • Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates    • Advanced Microsoft Office skills    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to take initiative and ownership with focus on continuous improvement    • Excellent attention to detail    • Demonstrated ability to comprehend, analyze, and interpretCareer Framework Role  ● Requires in-depth knowledge and experience● Broad application of principles, theories and concepts in applicable discipline● Solves complex problems; takes a new perspective using existing solutions● Works independently; receives minimal guidance● Acts as a resource for colleagues with less experience● Represents the level at which career may stabilize for many years or even until retirement

DEV OPS Engineer

00826 USA MO Work-at-Home, Missouri, United States
Essential Functions/ Core Responsibilities  Implement and develop automated test practices for both web and windowsapplications primarily using Visual Studio’s Coded UI module for both web andwindows applications. Design and create test scripts using C# and/or VB.NET to address areas such asdatabase impacts, software scenarios, regression testing, negative testing, error orbug retests, or usability in preparation for implementation. Work with the QA Manager and colleagues to define process and strategy associatedwith automation. Identify, analyze, and document problems with program function, output, onlinescreen, or content. Plan test schedules or strategies in accordance with project scope/delivery dates. Participate in product design reviews to provide input on functional requirements,product designs, schedules, or potential problems.SKILLS: Quality - Demonstrates accuracy, thoroughness and attention to detail at all times;Looks for ways to improve and promote quality; Applies feedback to improveperformance; Monitors own work to ensure quality. Technical Skills -Pursues training and development opportunities; Strives tocontinuously build knowledge and skills; Shares expertise with others. Initiative - Volunteers readily; Undertakes self-development activities; Seeksincreased responsibilities and takes ownership of tasks at hand; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks forand offers help when needed. Quantity - Meets productivity standards; Completes work in timely manner; Strivesto increase productivity; Works quickly. Dependability - Follows instructions, responds to management direction; Takesresponsibility for own actions; Keeps commitments; Commits to long hours of workwhen necessary to reach goals; Completes tasks on time or notifies appropriateperson with an alternate plan. Innovation - Displays original thinking and creativity; Meets challenges withresourcefulness; Generates suggestions for improving work; Develops innovativeapproaches and ideas; Presents ideas and information in a manner that gets others'attention. Teamwork - Balances team and individual responsibilities; Exhibits objectivity andopenness to others' views; Gives and welcomes feedback; Contributes to building apositive team spirit; Puts success of team above own interests; Able to build moraleand group commitments to goals and objectives; Supports everyone's efforts tosucceed. Candidate Profile Degree in a computing related discipline; or equivalent combination of education andexperience. EXPERIENCE: Proven experience developing automated test systems using Visual Studio’s CodedUI module for both web and windows applications. Ability to create scripts beyond record and playback using C# and/or VB.NET.Specifically developing functions, adding control flow logic, loops etc. Experience working with GUI object recognition and customization. Experience testing ASP.NET, .NET 2+, SQL, Windows GUI. Solid understanding of object oriented programming, design and debugging skills. Excellent understanding of software design techniques. Experience of source control systems and configuration management. Experience in Agile development methodologies preferable. Proven ability to deliver quality results in a busy and dynamic business focused Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. There is no relocation and no citizen sponsorship available with this position. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Team Leader

Salt Lake City, Utah, United States
Essential Functions/Core Responsibilities  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements    • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly    • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations    • Communicate expectations to employees and provide timely updates    • Provide subject matter expertise in handling escalated customer calls as needed    • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities    • Stay current on internal work processes, policies and procedures. Attend required manager development training    • Promote the Convergys values through both behavior and attitude, including being an advocate for team members    Candidate Profile  • Associate's degree in related field with two to four years of relevant experience preferred    • Highly motivated individual with skills to develop and coach team members to achieve performance expectations    • Work well under pressure and follow through on items to completion    • Strong communication skills, both written and verbal    • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Level Description  Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Technical Support Engineer

Lake Mary, Florida, United States
Job SummaryHandles customer issues through collaboration, resolution, or escalation to provide a great experienceDrives his or her own case-wellness and ensures that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication.Engineers should focus on delivering great customer experiences leading with problem understanding, issue resolution and solid expectations managementEngineers should leverage all assets available to them in a timely manner to architect strong customer partner experience outcomes.Engineers should focus more on delivering great experiences and resolving customer issues as opposed to pursuing goals/targetsAbility to navigate through multiple software systems while walking customers through a resolution.Additional responsibility as business needs.Qualifications, Skills and Must HavesStrong Exchange/Outlook, Skype for Business and SharePoint product knowledgeStrong written, verbal, and organization skills.Superior time management and prioritization skills.Proficiency with Windows and Mac OSTechnical knowledge and experience in local and wide-area networkingPassion for technologyAdministration experience in any or all of Exchange/Outlook, SharePoint and Skype for BusinessAcquired industry acknowledged certifications like MCSE or Cisco certifications3 Years + Experience in UNIX or Windows Networking Administration or Technical Support.MINIMUM Candidates with 4-5 years helpdesk or system admin experience with exposure to medium to large businessesKnowledge of port for POP servers, DNS, Active Sync, IP addressBenefitsHealth InsuranceDental InsuranceVision Plan401 K with company contribution matchTuition ReimbursementShift DifferentialPaid Time offPerformance BonusesJob Type: Full-time

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