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Convergys is known to many as a place where incredible careers begin. Whether your career is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and explore the different career paths Convergys has to offer.

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Featured Careers

Customer Support Associate I

Jacksonville, Texas, United States
Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Sales Coach

Valdosta, Georgia, United States
Essential Functions/Core Responsibilities• Improve sales and quality performance through coaching of individual Sales and Service Representatives• Identify sales and quality areas of opportunity for individuals and contact center• Develop plans to take advantage of new and existing areas of opportunity (e.g. sales, products, and services)• Develop and present performance improvement materials directed at specific products and/or specific sales or quality skills• Analyze and document consultant interaction and track effectiveness• Work with Team Leader as appropriate• Report on areas of opportunity identified in scripts and systems• Document interaction with Sales and Service Representatives• Track effectiveness of coaching through performance improvementCandidate Profile  • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) • Strong communication skills, both written and verbal• Proficient in  Microsoft Office• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables• Self-starter, sense of urgency, and works well under pressure• Strong attention to detail• Sense of professionalism and ability to develop relationshipsCareer Framework Role• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills • Analyzes possible solutions using standard procedures and principles • Builds knowledge of the organization, processes and customers • Solves a range of straightforward problems • Receives a moderate level of guidance and directionDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Research Project Manager

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities• Proactively manages project status, creatively solving complex problems and conflicts to ensure project success• Provides ongoing consultation to clients and internal team members• Leads cross-functional project teams• Drives process improvement and innovation• Manages complex research programs• Makes valuable contributions in analytic planning meetings• Facilitates best practice development• Manages projects through all phases, including initial launch• Owns department initiatives and sees through to completion• Reacts to challenging situations with resourcefulness, creativity and client focus• Brings organization and consistency to unstructured project environmentsCandidate Profile• Bachelor's Degree in related field from a four-year college or university with four to six years of relevant experience preferred • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates• Advanced Microsoft Office skills• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to take initiative and ownership with focus on continuous improvement• Excellent attention to detail• Strong customer service disposition and sense of professionalism• Solid understanding of the organization's business operations and industry. Demonstrated business acumen• Demonstrated ability to comprehend, analyze and interpret• Demonstrated knowledge of marketing research practices and principles• PMP certified preferredCareer Level DescriptionRequires in-depth knowledge and experience.  Broad application of principles, theories and concepts in applicable discipline.  Solves complex problems; takes a new perspective using existing solutions.  Works independently; receives minimal guidance.  Acts as a resource for colleagues with less experience.  Represents the level at which career may stabilize for many years or even until retirement.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Customer Service / Sales and Healthcare Representatives Full Time

Longview, Texas, United States
Core Responsibilities of a Sales Associate / Customer Service / Healthcare Representative• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate ProfileHigh school diploma or GED6 months of customer service or sales experience preferredDemonstrated sales technique and product knowledge preferredCourteous with strong customer service orientationStrong communication and negotiation skills requiredSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyStrong computer navigation skills and PC KnowledgeAbility to learn and think conceptuallyDependable with proficient attention to detailDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required

Customer Service Associate

Greenville, North Carolina, United States
Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Supplemental Geographical Information Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Sr Generalist Human Resources

Pocatello, Idaho, United States
Essential Functions/Core Responsibilities  • Evaluate, analyze, and implement all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management    • Provide comprehensive consulting services, through cross-departmental partnerships, to managers regarding team member performance, management practices, human resource policies, talent management, and compensation    • Receive, process and respond to employee concerns and coordinate with appropriate stakeholders, as necessary    • Partner with stakeholders to develop innovative, creative, and proactive Human Resources solutions in alignment with the organization's overall strategies    • Conducting HR learning sessions, including but not limited to performance management practices, human resource policies, talent management, talent sourcing practices, resource allocation, succession planning, and compensation    • Ensure maintenance of accurate and concise records and reports concerning all employee data and all phases of Human Resources processes, working within HRIS tools, in accordance with company policy and statutory/local laws    • Provide comprehensive analysis of various types of key Human Resources metrics and consult management on effective decision making; develop clear visuals to communicate findings    • Prepare documentary requirements for the handling labor-related cases    • Evaluate programs against trends and advancements in Human Resources, develop recommendations, and drive execution of changes and improvements    • Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization    • May act as Business Partner, when required• May help facilitate candidate selection processes, as necessaryCandidate Profile  • 4 -6 Years of Experience    • University Degree Preferred    • Experience with Workday preferred    • Demonstrated experience with labor relations    • Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates    • Advanced Microsoft Office skills    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to take initiative and ownership with focus on continuous improvement    • Excellent attention to detail    • Demonstrated ability to comprehend, analyze, and interpretCareer Framework Role  ● Requires in-depth knowledge and experience● Broad application of principles, theories and concepts in applicable discipline● Solves complex problems; takes a new perspective using existing solutions● Works independently; receives minimal guidance● Acts as a resource for colleagues with less experience● Represents the level at which career may stabilize for many years or even until retirement

Recruiting Supervisor

Phoenix, Arizona, United States
Essential Functions/Core Responsibilities  • Responsible for development, implementation and administration of recruitment programs    • Direct the activities of a team who assist with development of innovative, creative, and proactive recruitment strategies to meet the business needs of each client, internal department, and appropriate stakeholders    • Set team goals and targets and monitor progress against recruitment department metrics.  Responsible for measuring team productivity    • Lead a team responsible for the execution of initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Work with hiring manager(s), HR, and appropriate stakeholders to determine final decisions on candidate hiring; make recommendations on appropriate hire(s) based on need and candidate interaction    • Partner with HR and Compensation to offer competitive compensation packages and facilitate negotiation with candidates    • Coaches team in leveraging various resources -- internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source and attract qualified candidates    • Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Bachelor's Degree in related field and 2-4 years relevant experience preferred    • Strong communication skills, both written and verbal    • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Proficient in Microsoft Office    • Awareness of recruiting metrics and trends: retention, quality of hire, net throughput, etc.    • Self-starter, sense of urgency, and works well under pressure, ability to work in a high-velocity environment    • Strong attention to detail    • Ability to foster a sense of professionalism and relationship building for self and team    • Ability to handle and maintain confidential information    Careel Level Description  Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments..  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback.  Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Recruiter

Tucson, Arizona, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer 

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