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Featured Careers

Customer Service Advocate

Pocatello, Idaho, United States
Essential Functions/Core Responsibilities  Engages in both inbound and outbound voice and chatUses client-based email in workNot required to maintain average handle time (AHT) of less than five minutesMay require follow up with customers on requested leadsRelies on multiple toolsGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathyProbe for and confirm understanding of customers issue and needsMeet customer requirements through first contact resolutionConfirm customer understanding of the solutionProvide additional customer education as neededPrepare complete and accurate work and update customer fileEffectively transfer misdirected customer requests to an appropriate partyContribute ideas to better resolve problems, serve the customer, and improve productivityParticipate in activities designed to improve customer satisfaction and business performanceOccasionally use decision-support tools to answer questionsSolve problems that are sometimes unstructured and require reliance on conceptual thinkingOffer solutions to issues that are often non-standard/non-routine and require some clarificationMaintain broad knowledge of client products and servicesCommunicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requestsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Entry Level Sales Representative $10-$45 Commission per sale - Las Cruces

Las Cruces, New Mexico, United States
This position interfaces with customers via inbound calls, or through the Internet for the purpose of selling products and services. This position is also responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support. Achievable inbound call goals.Essential Functions & Core Responsibilities: Achieving specific sales targets and maximizing sales opportunities on each and every callUse non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needsMaintain broad knowledge of products, pricing, promotions, and proceduresEnsure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerClarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customerPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and sales performanceAnswer billing questions by talking through components of customer accountsCandidate Profile:High school diploma or equivalentSix months of sales experience preferred Demonstrated sales technique and product knowledge preferredAbility to type 25 WPM or higher with no errorsAbility to pass a criminal background check and drug testCourteous with strong customer service orientationStrong communication and negotiation skills requiredAbility to effectively communicate, both written and verballySkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyStrong computer navigation skills and PC KnowledgeAbility to learn and think conceptuallyDependable with proficient attention to detailDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local lawsDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.EEO Employer/AA/M/F/Vet/Disability Employer.  

Specialist, Analytic Consulting

Westminster, Colorado, United States
Essential Functions/Core Responsibilities  • Consult with clients on business operations and performance initiatives    • Gather and review client documentation related to existing business operations, processes, capabilities, and metrics    • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Perform analysis of large client data sets and provide recommendations for improvement related to the project initiative with limited direction from Project Lead    • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Interact with both external clients and internal resources while at client site to support the due diligence process    • Support development of client deliverables (includes: ROI analysis, statistical analysis, strategic assessments, communications, and business processes)     • Conduct internal presentations to project team and related stakeholders from various functional areas, such as Sales and Program Management    • Develop approach, document tasks, and manage timeline for individual work streams in support of overall project    Candidate Profile  • Bachelor's degree in related field from a four-year college or university with two to four years of consulting or analytics experience preferred• Strong communication skills, both written and verbal    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships    • Proficient in Microsoft Office     Career Framework RoleRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Seasonal Customer Service II

Tampa, Florida, United States
Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain broad knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:     UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION    PHILIPPINES   • Minimum of two years of college education with at least six to twelve months of call center • Ability to think clearly and can explain difficult issues effectively, both above average written and verbally• Demonstrate product expertise• Basic computer navigation skills and computer knowledge• Ability to train others    INDIA   • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Contact Center Representative

Phoenix, Arizona, United States
Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call     • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with a minimum of three to six months of sales experience preferred or relevant technical experience    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Basic computer navigation skills and PC Knowledge    • Tolerance for repetitive work in a fast paced environment    • Ability to work as a team member, as well as independently    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be requiredFor the Technical II position:• Achieve and maintain recognized and applicable technical certification(s)     • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)    • Advanced knowledge of client technical systems    *Job requirements may vary by country and will not contravene any local laws*Background check is required and drug screen may be required    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Sales Associate

Pueblo, Colorado, United States
We PROVIDE a world-class customer service experience and value to our customers by listening and   resolving their home entertainment & TV package questions.We INVEST in our people and set them up for success with company paid sales training and a compensation structure providing unlimited earning potential.YOU will have the potential to earn $40,000-$50,000 through your ability to drive SALES. This is an excellent inside sales opportunity with no cold calling required.Drive to SucceedPursue your work with energy, intelligence and an ambition to succeed in Sales.Tech smart with the ability to navigate a desktop computerExceeds goals with a competitive spirt and drive to be #1Apply solid sales skills to understand customer’s needs and close all sales with integrityUse web based tools to stay current on industry-wide products, features, and servicesConsistently exceed in all sales metricsLearn new skills through paid trainingLearns quickly. New sales skills taught through paid training.   High school diploma or equivalent requiredCompensation structureSales associates take 100% inbound calls and no coldcalling.Base pay - $11/hr PLUS uncapped commission.Average commission is $1500+/monthFULL BENEFITS PACKAGE:Medical, Dental and Vision401K with company matchPaid time offLife and short/long term disability insuranceHigh-end Rewards and Recognition programWe love to promote employees from withinWe’d love to talk with you please apply @Convergys.com or walk in and see us.Convergys is an EEO/AA/M/F/Vet/Disability Employer.

Full Time Call Center/Sales Representative. PAID training PLUS benefits!

Hickory, North Carolina, United States
Show me the money!  Careers in sales changes lives, lifestyles, & creates futures!  Are you the type of person who feels gratification from a pat on the back or a thank you?  If so, admirable.  OrAre you the type of person who thrives from the thrill of victory?  You like to win? You want to be rewarded with a big check?  Do you feel gratification when you are rewarded and can upgrade your car, your phone, or purchase that awesome new game system your children want?  If you answered yes to any of these questions, you want to talk to us!  You control the amount of your monthly bonus check!  Not your manager, not your co-worker, you!  Last month we had sales associates cashing bonus checks up to $1600 each! Take control back and really use your ambitious attitude to reap what you deserve today!  The more you put in, the more you get out!  Join us, a diverse global organization and gain holistic business experience! Earn your hourly rate, financial incentives, and monthly bonus! The Perks include:Inbound calls onlyFREE satellite service after 30 days employment (ask for details)Paid Product Training ProgramProfessional Development, Career Opportunity (Lateral & Horizontal!)Weekly Recognition & FeedbackCasual dress attire – no suit, no tie, no worries!Medical, Dental, Vision Plans available401 (k) Savings PlanTuition ReimbursementEmployee Referral BonusesJob Description SummaryThe Sales Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.  Achievable inbound call goals. Essential Functions & Core Responsibilities: Achieving specific sales targets and maximizing sales opportunities on each and every callUse non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needsMaintain broad knowledge of products, pricing, promotions, and proceduresEnsure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerClarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customerPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and sales performanceAnswer billing questions by talking through components of customer accountsCandidate Profile:High school diploma or equivalentSix months of sales experience preferred Demonstrated sales technique and product knowledge preferredAbility to type 25 WPM or higher with no errorsAbility to pass a criminal background check and drug testCourteous with strong customer service orientationStrong communication and negotiation skills requiredAbility to effectively communicate, both written and verballySkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyStrong computer navigation skills and PC KnowledgeAbility to learn and think conceptuallyDependable with proficient attention to detailDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local lawsDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.EEO Employer/AA/M/F/Vet/Disability Employer. 

Customer Service Representative

Wichita, Kansas, United States
Essential Functions/Core Responsibilities of a Customer Service RepresentativeEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile of a Customer Service Representative.High school diploma with three to six months of relevant experience preferred Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be requiredJob requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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