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Featured Careers

Seasonal Healthcare Customer Service Representative $14hr. Arnold

Arnold, Missouri, United States
Seasonal Healthcare Customer Service Representative $14hr.Interested in a new kind of opportunity?  Join the Convergys team today to provide compassionate, valuable advisor support to UnitedHealthcare consumers!  This seasonal opportunity allows you to:Obtain your State Accidental & Health Insurance License FREE of cost -  a $1,000 value(starting as early as April 2018) including:11 days of paid instructor supported classroom training; andAll books, materials, and resources;Testing & licensing fees.Complete five weeks of additional, paid product and sales training (Fall 2018)Earn $14/hr. as a Seasonal Healthcare Customer Service RepresentativeBenefit from a commission and bonus program with a team of experienced advisors to help you achieve your goalsGain experience for a potential full time regular positionTo be successful you must:Provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needs;Recommending the RIGHT insurance package for each consumer; andCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!Already have your license?  You may qualify for an additional bonus!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: In this consultative sales role you will work with warm leads; inbound callers will contact you to review their options and for assistance in completing their annual enrolment.  Your primary goal is to match the consumer to the right insurance package and complete the enrolment.  You will follow through on the sale ensuring all required documentation is completed and submitted.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one-half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Demonstrated success in an inbound or outbound sales environment.Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.Capacity to learn complex processes and policies.Ability to successfully take tests and retain knowledge.Knowledge of computer operations.Detail oriented with examples of how they have been able to ensure high quality work.Willingness to rotate shifts, as needed.Positive orientation: as in focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Dependable and flexible.Good listening and responding skills.Possess a drive to achieve as well as insight into self and others.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: name@convergys.com).EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Recruiter

Rio Rancho, New Mexico, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Temp Recruiter

Appleton, Wisconsin, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Workday Developer

Dallas, Texas, United States
Essential Functions/Core ResponsibilitiesCertification in Workday Integrations and Workday Studio.Build new integrations working with internal applications and vendors.Evaluate existing integrations for efficiencies and maintainability, and propose enhancements and solutions to improve the current processes.Ability to coach and mentor other members of the team regarding development cycle.Ability to peer review and make recommendations regarding others work.Define requirements on new projects based on input and discussions from business owners and external partners.Ability to test Workday integrationsAbility to deploy integrations from a Sandbox environment to production.Involvement with the Workday community and Workday forums, researching new features and potential improvements.Proactively looks to go beyond Stakeholders requirements.Needs to look for robotic process automation.Experience with Workday Integrations required including familiarity with the following technologies:Workday StudioPICOFPECICore ConnectorsEIBXSLT Programming     Consult with the design team to ensure the technical/business design matches the overall/high level requirements and system needs, including business continuity for complex systems/products  Interact with project team, vendors, and customer management to establish hardware and networking requirements for entire system covering multiple functional areas   Candidate ProfileBachelor's Degree in related field from a four-year college or university with a minimum of four years of relevant experience preferred  Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates  Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment  Demonstrated ability to take initiative and ownership with focus on continuous improvement  Strong customer service disposition and sense of professionalism.  Solid understanding of the organization's business operations and industry.Demonstrated business acumen  Career Framework RoleIs recognized as an expert in own function within the organization. Frequently contributes to the development of new theories and methods. Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions. Works independently, with guidance in only the most complex situations.  Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer #NACVG 

Healthcare Professionals and Customer Support Positions

Watertown, New York, United States
Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Charter Customer Service Ops Manager

Salt Lake City, Utah, United States
Essential Functions/Core Responsibilities  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed    • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)     • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements    • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)    • Create and maximize relationships with client partners    • Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance    • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching    • Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner    • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement    • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements    • Attend business reviews with the client    • Handle a team of team leaders    Candidate Profile  • Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred    • Call center experience preferred    • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback    • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal    • Work well under pressure and follow through on items to completion while maintaining professional demeanor    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Operations Manager

Salt Lake City, Utah, United States
Essential Functions/Core Responsibilities  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed    • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)     • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements    • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)    • Create and maximize relationships with client partners    • Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance    • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching    • Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner    • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement    • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements    • Attend business reviews with the client    • Handle a team of team leaders    Candidate Profile  • Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred    • Call center experience preferred    • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback    • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal    • Work well under pressure and follow through on items to completion while maintaining professional demeanor    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Technical Customer Service Associate

Charlotte, North Carolina, United States
Essential Functions/Core Responsibilities  • Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems    • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products    • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed    • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    Candidate Profile  • Associate’s Degree in related technical discipline with six years of related technical experience preferred    • Achieve and maintain recognized and applicable technical certification(s)    • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)    • Working knowledge of client technical systems    • Courteous with strong customer service orientation    • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Ability to work as a team member, as well as independently with minimal supervision    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels .     DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

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