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Featured Careers

Analyst Operations Support

00804 USA AR Work-at-Home, Arkansas, United States
Essential Functions/Core Responsibilities  • Ensure daily reporting of metrics and other parameters    • Identify issues where there could be a negative impact to business    • Ensure that Operations receives daily reports, analysis and forecasts    • Record statistics, user rates and the performance levels of the center and prepare reports that align to those statistics    Candidate Profile  • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred    • Strong communication skills, both written and verbal    • Proficient in Microsoft Office    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    •  Strong attention to detail    • Sense of professionalism and ability to develop relationships    Career Framework Role  ● Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills● Analyzes possible solutions using standard procedures and principles ● Builds knowledge of the organization, processes and customers● Solves a range of straightforward problems● Receives a moderate level of guidance and direction.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Sr. Team Leader, Sales Operations

Pueblo, Colorado, United States
Essential Functions/Core Responsibilities  • Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation     • Coach direct reports on sales and other "Key Performance Indicators" (KPI) on a regular basis to ensure performance metrics are achieved     • Improve sales performance through coaching, motivation and accountability coach direct reports on their performance on a regular basis to ensure performance metrics are achieved     • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations    • Communicate expectations to employees and provide timely updates and changes    • Provide subject matter expertise in handling escalated customer calls as needed    • Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities    • Stay current on internal work processes, policies and procedures. Attend required manager development training    • Promote the Convergys values through both behavior and attitude, including being an advocate for your team members    Candidate Profile  • Associate's degree in related field with four to six years of experience (with at least one year of Progressive Management Experience) preferred    • Highly motivated individual with skills to develop and coach team members to achieve sales and performance expectations    • Strong communication skills, both written and verbal    • Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Work well under pressure and follow through on items to completion     • Willingness to work a flexible schedule    Career Framework Role Receives assignments as objectives with goals and processes in which to meet the goals.  Interacts with Team Managers/Leaders/Supervisors and team members, other functional areas, management, and outside vendors to complete objectives.  Set priorities for Team Managers/Leaders/Supervisors and team members , and coordinates and supervises the daily activities.  In charge of handling large and / or multiple lines of business.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager and/or director.  Depending on the size of the program may act as an Operations Manager.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Recruiter

Longview, Texas, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer 

Sales and Service Associate

Valdosta, Georgia, United States
• Essential Functions/Core Responsibilities  • Achieving specific sales targets and maximizing sale opportunities on each and every call     • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with six months of sales experience preferred    • Demonstrated sales technique and product knowledge preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally     • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Strong computer navigation skills and PC Knowledge    • Ability to learn and think conceptually    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.     Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:     PHILIPPINES   • Minimum of two years of college education with at least six months of relevant sales experience • Ability to think clearly and can explain simple issues effectively, both written and verbally    INDIA   • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Talent Acquisition Manager

Clarksville, Tennessee, United States
Essential Functions/Core Responsibilities  • Responsible for leadership, development, implementation and administration of recruitment programs and drive execution of an effective short-term recruiting strategy    • Lead a team responsible for execution of hiring and sourcing talent.  Direct activities to assist with development of innovative, creative, and proactive recruitment strategies.  Coaches team in collaborating with cross-organizational stakeholders to ensure quality of candidates and to meet the needs of Business    • Evaluate external labor market conditions, analyze hiring trends, turnover rates, and candidate feedback to recommend changes, improvements, solutions for the organization's recruitment strategies in order to adapt activities against changing market conditions and meet expectations of the Business    • Responsible for analyzing data to identify gaps and trends.  Contribute to development of recruiting metrics and analytics to help guide decision making, measure team productivity, and program ROI    • Assist in developing strategy to leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly attract and source qualified candidates. Supports strategies to enhance the company’s diversity recruitment strategy through relationship building.    • Partner with HR and Compensation to share market trend knowledge and develop cross-functional strategy to attract and retain talent through competitive compensation packages and offers    • Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Bachelor's Degree in related field 7+ years of experience (with at least 2 years of progressive management experience) relevant experience preferred   • Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates.    • Advanced Microsoft Office skills    • Demonstrated ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment    • Ability to interpret and analyze recruiting metrics and trends: retention, quality of hire, net throughput, etc.    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Demonstrated ability to take initiative and ownership with focus on continuous improvement    • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team    • Solid understanding of the organization's business operations and industry.  Demonstrated business acumen    • Demonstrated talent with critical thinking; ability to comprehend, analyze, and interpret.    • Excellent attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Specialist Analytic Consulting

Westminster, Colorado, United States
Essential Functions/Core Responsibilities  • Consult with clients on business operations and performance initiatives    • Gather and review client documentation related to existing business operations, processes, capabilities, and metrics    • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Perform analysis of large client data sets and provide recommendations for improvement related to the project initiative with limited direction from Project Lead    • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Interact with both external clients and internal resources while at client site to support the due diligence process    • Support development of client deliverables (includes: ROI analysis, statistical analysis, strategic assessments, communications, and business processes)     • Conduct internal presentations to project team and related stakeholders from various functional areas, such as Sales and Program Management    • Develop approach, document tasks, and manage timeline for individual work streams in support of overall project    Candidate Profile  • Bachelor's degree in related field from a four-year college or university with two to four years of consulting or analytics experience preferred• Strong communication skills, both written and verbal    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships    • Proficient in Microsoft Office  No relocation providedConvergys is an EEO/AA/M/F/Vet/Disability EmployerCareer Framework RoleRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Recruiter - Temporary

Salt Lake City, Utah, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Manager, Analytic Consulting

Westminster, Colorado, United States
Essential Functions/Core Responsibilities  • Coach, mentor, and day to day management of individual contributors Leads group of consultant focusing on mentoring coaching and coordination     • Conduct annual performance reviews and provide feedback in an ongoing manner for team members    • Lead consulting engagements with clients on business operations and performance improvement initiatives    • Utilize structured problem solving skills to develop a work plan and approach to answer business questions in the defined timeline    • Lead the project team to successfully complete all phases of a data analysis project on-time and on-budget, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Develop new insights and understanding of business performance based on data and statistical methods    • Analyze external markets dynamics and multiple large data sources to assess trends and develop actionable insights and recommendations    • Facilitate key project management meetings    • Interact with external clients and lead internal resources while at the client site to set appropriate project expectations and facilitate the due diligence process    • Deliver consultative recommendations to clients by drawing from information captured from the Convergys Analytic Consulting team, prior experience, and knowledge of critical processes and industry acumen     • Build, manage, and sustain strong relationships with internal and external clients    • Participate in practice building activities (e.g., recruiting, pre-sales marketing material, and case study development)     Candidate Profile • Bachelor's degree in related field from a four-year college or university with more than seven years of consulting or analytics experience (with at least two years of Progressive Management Experience) preferred• Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Demonstrated ability to take initiative and ownership with focus on continuous improvement    • Excellent attention to detail    • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team    • Solid understanding of the organization's business operations and industry.  Demonstrated business acumen    • Ability to work and lead others in ambiguous situations    • Demonstrated ability to comprehend, analyze, and interpret    • Advanced Microsoft Office skills    • Proficient knowledge of a data analyses methodology, green or black belt six sigma certification preferred    Career Framework RoleManages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

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