Find careers near:
United States

Postal code:

Keyword search:

Why is it Great to Work at Convergys?

Convergys is known to many as a place where incredible careers begin. Whether your career is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and ability to explore the many career paths Convergys has to offer.

  • Top Reasons to Work at Convergys

    Many people are building careers with us right now.Find out why Convergys is the right opportunity for you.

    View List

  • Build your professional career in customer care, sales, or technical support with the world’s greatest brands.

    Discover Your Career

  • Your career starts here!

    Play our simple games and let us know if you are interested in becoming a Super Chat Agent.

    Play Now

Featured Careers

Operations Manager

Wichita, Kansas, United States
Essential Functions/Core Responsibilities  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed    • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)     • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements    • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)    • Create and maximize relationships with client partners    • Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance    • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching    • Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner    • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement    • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements    • Attend business reviews with the client    • Handle a team of team leaders    Candidate Profile  • Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred    • Call center experience preferred    • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback    • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal    • Work well under pressure and follow through on items to completion while maintaining professional demeanor    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer 

Inbound Sales Associate II

Longview, Texas, United States
Are you a gaming enthusiast? Sports fanatic? Season binge-watcher? Are you anticipating the next electronic gadget to hit the market?  If you are any of the above, you will want to learn more about the exciting positions recently opened in Longview! Talk about having FUN at work! Do not miss the opportunity to join your fellow gamers, fantasy leaguers, sports fanatics, and technology gadget gurus. The Convergys Entertainment Sales team has immediate openings and searching for top talent to join the team! Again, do not miss the opportunity to join a team that offers a career path, benefits, and base hourly pay of $11 in addition to a lucrative monthly bonus incentive and offers a weekend differential of a $1 more an hour. That is right, a Sales position that offers a base + monthly bonus and pays $12 hourly on Saturday & Sunday! Crazy money will be earned and earning it in a CRAZY FUN environment.Earn your hourly rate, financial incentives, and monthly bonus! The Perks include:Inbound calls onlyPaid Product Training ProgramProfessional Development, Career Opportunity (Lateral & Horizontal!)Weekly Recognition & FeedbackCasual dress attire – no suit, no tie, no worries!Medical, Dental, Vision Plans available401 (k) Savings PlanTuition ReimbursementEmployee Referral Bonuses$11.00/hrEssential Functions/Core Responsibilities  Achieve specific sales targets and maximizing sale opportunities on each and every call     Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    Maintain broad knowledge of products, pricing, promotions, and procedures    Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    Prepare complete and accurate work including appropriately notating accounts as required    Participate in activities designed to improve customer satisfaction and sales performance    Answer billing questions by talking through components of customer accounts    Candidate Profile  High school diploma with three to six months of sales experience preferred    Courteous with strong customer service orientationStrong communication and negotiation skills required    Ability to effectively communicate, both written and verbally    Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     Basic computer navigation skills and PC Knowledge    Tolerance for repetitive work in a fast paced environment    Ability to work as a team member, as well as independently    Dependable with proficient attention to detail    Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    Able to rotate shifts, as neededBased on location and/or program, additional experience/skills may be requiredJob requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Training Manager

Rio Rancho, New Mexico, United States
Essential Functions/Core Responsibilities  • Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work     • Oversee new hire, continuing education, program specific training, and other training as needed by the business     • Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition    • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment    • Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients.     • Develop and cultivate partnership with operations, other business units, resource units, and clients     • Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement     • Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner     • Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations        Candidate Profile  • Bachelor's degree in related field from a four-year college or university with more than seven years of relevant experience (with two to four years of Progressive Mgmt Experience) preferred    • Prior experience in customer service or call center environment preferred    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Knowledge of general Convergys operating policies and procedures     • Ability to work a flexible schedule     • Travel required    Career Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability EmployerRelocation Assistance Offered

Mgr Operations

Pueblo, Colorado, United States
Essential Functions/Core Responsibilities  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed    • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)     • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements    • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)    • Create and maximize relationships with client partners    • Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance    • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching    • Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner    • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement    • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements    • Attend business reviews with the client    • Handle a team of team leaders    Candidate Profile  • Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred    • Call center experience preferred    • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback    • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal    • Work well under pressure and follow through on items to completion while maintaining professional demeanor    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Temp Recruiting Coordinator

Salt Lake City, Utah, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with the administration of recruitment programs  • Receive, screen, and file incoming resumes, background, and reference checks    • Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Responsible for developing an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    • Provide general support for the TA department(s) and related stakeholders, as necessary    • May administer typing and math tests to prospective applicants    • May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicants    Candidate Profile  • Associate's Degree in related field and 1-3 years of relevant experience preferred   • Effective communication skills, both written and verbal    • Proficient in  Microsoft Office    • Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment    • Detail-oriented    • Ability to handle and maintain confidential information        Careel Level Description  Has developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill are.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer 

CX Consulting Manager

Westminster, Colorado, United States
Essential Functions/Core Responsibilities• Coach, mentor, and day to day management of individual contributors Leads group of consultant focusing on mentoring coaching and coordination • Conduct annual performance reviews and provide feedback in an ongoing manner for team members• Lead consulting engagements with clients on CX, business operations and performance improvement initiatives• Utilize structured problem solving skills to develop a work plan and approach to answer business questions in the defined timeline• Lead the project team to successfully complete all phases of a customer experience analysis project on-time and on-budget, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions• Develop new insights and understanding of CX and business performance based on data and statistical methods• Analyze external market dynamics and multiple large data sources to assess trends and develop actionable insights and recommendations to improve and transform client's customer experience• Facilitate key project management meetings• Interact with external clients and lead internal resources while at the client site to set appropriate project expectations and facilitate the due diligence process• Lead interviews, focus groups, and side-by-side observations of client personnel to document current CX, and operational processes as input to CX and process improvement initiatives• Document current state customer journey maps, conduct journey analytics, and document future state CX design and UX considerations• Develop key components of client deliverables (includes: ROI analysis, statistical analysis, strategic assessments, communications, CX, and business processes) and/or oversee the work of CX Consulting Associates and Specialists• Deliver consultative recommendations to clients by drawing from information captured from the Convergys Analytics CX Consulting team, prior experience, and knowledge of critical processes and industry acumen • Build, manage, and sustain strong relationships with internal and external clients   • Participate in practice building activities (e.g., recruiting, pre-sales marketing material, and case study development)    Candidate Profile • Bachelor's degree in related field from a four-year college or university with more than seven years of consulting or analytics experience (with at least two years of Progressive Management Experience) preferred• Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to mentor, coach and provide direction to a team of employees• Demonstrated ability to take initiative and ownership with focus on continuous improvement• Excellent attention to detail• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team• Solid understanding of the organization's business operations and industry.  Demonstrated business acumen• Ability to work and lead others in ambiguous situations• Demonstrated ability to comprehend, analyze, and interpret• Advanced Microsoft Office skills• Proficient knowledge of a data analyses methodology, green or black belt six sigma certification preferred   Career Framework RoleManages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Account Director

00810 USA FL Work-at-Home, Florida, United States
Develop and implement sales account and business partnership strategies and programs to increase organic sales growth    ·         Ensure proper execution and delivery on set annual revenue and operating income targets    ·         Develop and implement a long term account strategy (3-5 year account expansion plan)     ·         Establish long-term business relationships at the highest organizational levels within the account to increase sales through value-add business partnership    ·         Identify and implement the go-to market strategy to deliver on the short-term and long-term revenue and operating income targets    ·         Ensure structured feedback mechanisms are in place to measure success and to achieve customer satisfaction levels of sold and implemented services     Candidate Profile·         Bachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of Progressive Mgmt Experience) preferred·         Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates    ·         Advanced Microsoft Office skills    ·         Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact    ·         Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management    ·         Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity    ·         Demonstrated ability to lead and mentor team on developing lasting customer relationships    ·         Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices    ·         Advanced ability to comprehend, analyze, and interpret    ·         Strategic thinker with demonstrated ability to influenceConvergys is an EEO/AA/M/F/Vet/Disability Employer#NACVG

Seasonal Non-Licensed Healthcare Customer Service Representative $12/hr Arnold

Arnold, Missouri, United States
Join the Convergys team today to provide compassionate, valuable advisor support to UnitedHealthcare consumers!  This seasonal opportunity allows you to:Complete 4 weeks of paid product and sales training (Sept 2018)Earn $12/hr as a Seasonal Non Licensed Healthcare Customer Service RepresentativeBenefit from a commission and bonus program with a team of experienced advisors to help you achieve your goalsNo Healthcare License required$500 End of Season BonusSound too good to be true? We’re looking for some pretty special folks to fill these roles.  To be successful you must:Provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needs;Recommending the RIGHT insurance package for each consumer; andCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: In this consultative sales role you’ll work with warm leads; inbound callers will contact you to review their options and for assistance in completing their annual enrollment.  Your primary goal is to match the consumer to the right insurance package and complete the enrollment.  You’ll follow through on the sale ensuring all required documentation is completed and submitted.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Demonstrated success in an inbound or outbound sales environment.Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.Capacity to learn complex processes and policies.Ability to successfully take tests and retain knowledge.Knowledge of computer operations.Detail oriented with examples of how they have been able to ensure high quality work.Willingness to rotate shifts, as needed.Positive orientation: as in focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Dependable and flexible.Good listening and responding skills.Possess a drive to achieve as well as insight into self and others.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: name@convergys.com).EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Get Connected

Like us on Facebook

Check out our Facebook page to keep up on all the fun things that are happening across our sites, see photos from our recent on-site events, and learn more about our ongoing volunteer projects!

\n
  • Benefits

    Convergys offers high quality and comprehensive employee benefits that go beyond the ordinary, for you and your family’s...

    Learn More

  • Walk in to a Recruitment Center Today!

    Experience the Convergys brand and get to know about job opportunities at Convergys.

    View Details

  • Frequently Asked Questions

    You have Questions. We have Answers.

    Read More