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Featured Careers

Full Time Call Center/Sales Representative. PAID training PLUS benefits!

Hickory, North Carolina, United States
Show me the money!  Careers in sales changes lives, lifestyles, & creates futures!  Are you the type of person who feels gratification from a pat on the back or a thank you?  If so, admirable.  OrAre you the type of person who thrives from the thrill of victory?  You like to win? You want to be rewarded with a big check?  Do you feel gratification when you are rewarded and can upgrade your car, your phone, or purchase that awesome new game system your children want?  If you answered yes to any of these questions, you want to talk to us!  You control the amount of your monthly bonus check!  Not your manager, not your co-worker, you!  Last month we had sales associates cashing bonus checks up to $1600 each! Take control back and really use your ambitious attitude to reap what you deserve today!  The more you put in, the more you get out!  Join us, a diverse global organization and gain holistic business experience! Earn your hourly rate, financial incentives, and monthly bonus! The Perks include:Inbound calls onlyFREE satellite service after 30 days employment (ask for details)Paid Product Training ProgramProfessional Development, Career Opportunity (Lateral & Horizontal!)Weekly Recognition & FeedbackCasual dress attire – no suit, no tie, no worries!Medical, Dental, Vision Plans available401 (k) Savings PlanTuition ReimbursementEmployee Referral BonusesJob Description SummaryThe Sales Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.  Achievable inbound call goals. Essential Functions & Core Responsibilities: Achieving specific sales targets and maximizing sales opportunities on each and every callUse non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needsMaintain broad knowledge of products, pricing, promotions, and proceduresEnsure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerClarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customerPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and sales performanceAnswer billing questions by talking through components of customer accountsCandidate Profile:High school diploma or equivalentSix months of sales experience preferred Demonstrated sales technique and product knowledge preferredAbility to type 25 WPM or higher with no errorsAbility to pass a criminal background check and drug testCourteous with strong customer service orientationStrong communication and negotiation skills requiredAbility to effectively communicate, both written and verballySkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyStrong computer navigation skills and PC KnowledgeAbility to learn and think conceptuallyDependable with proficient attention to detailDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local lawsDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.EEO Employer/AA/M/F/Vet/Disability Employer. 

Healthcare Professionals and Customer Support Positions

Watertown, New York, United States
Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Developer

00806 USA CO Work-at-Home, Colorado, United States
Essential Functions/ Core Responsibilities  Implement and develop automated test practices for both web and windowsapplications primarily using Visual Studio’s Coded UI module for both web andwindows applications. Design and create test scripts using C# and/or VB.NET to address areas such asdatabase impacts, software scenarios, regression testing, negative testing, error orbug retests, or usability in preparation for implementation. Work with the QA Manager and colleagues to define process and strategy associatedwith automation. Identify, analyze, and document problems with program function, output, onlinescreen, or content. Plan test schedules or strategies in accordance with project scope/delivery dates. Participate in product design reviews to provide input on functional requirements,product designs, schedules, or potential problems.SKILLS: Quality - Demonstrates accuracy, thoroughness and attention to detail at all times;Looks for ways to improve and promote quality; Applies feedback to improveperformance; Monitors own work to ensure quality. Technical Skills -Pursues training and development opportunities; Strives tocontinuously build knowledge and skills; Shares expertise with others. Initiative - Volunteers readily; Undertakes self-development activities; Seeksincreased responsibilities and takes ownership of tasks at hand; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks forand offers help when needed. Quantity - Meets productivity standards; Completes work in timely manner; Strivesto increase productivity; Works quickly. Dependability - Follows instructions, responds to management direction; Takesresponsibility for own actions; Keeps commitments; Commits to long hours of workwhen necessary to reach goals; Completes tasks on time or notifies appropriateperson with an alternate plan. Innovation - Displays original thinking and creativity; Meets challenges withresourcefulness; Generates suggestions for improving work; Develops innovativeapproaches and ideas; Presents ideas and information in a manner that gets others'attention. Teamwork - Balances team and individual responsibilities; Exhibits objectivity andopenness to others' views; Gives and welcomes feedback; Contributes to building apositive team spirit; Puts success of team above own interests; Able to build moraleand group commitments to goals and objectives; Supports everyone's efforts tosucceed. Candidate Profile Degree in a computing related discipline; or equivalent combination of education andexperience. EXPERIENCE: Proven experience developing automated test systems using Visual Studio’s CodedUI module for both web and windows applications. Ability to create scripts beyond record and playback using C# and/or VB.NET.Specifically developing functions, adding control flow logic, loops etc. Experience working with GUI object recognition and customization. Experience testing ASP.NET, .NET 2+, SQL, Windows GUI. Solid understanding of object oriented programming, design and debugging skills. Excellent understanding of software design techniques. Experience of source control systems and configuration management. Experience in Agile development methodologies preferable. Proven ability to deliver quality results in a busy and dynamic business focused Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. There is no relocation and no citizen sponsorship available with this position. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Team Leader

Salt Lake City, Utah, United States
Essential Functions/Core Responsibilities  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements    • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly    • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations    • Communicate expectations to employees and provide timely updates    • Provide subject matter expertise in handling escalated customer calls as needed    • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities    • Stay current on internal work processes, policies and procedures. Attend required manager development training    • Promote the Convergys values through both behavior and attitude, including being an advocate for team members    Candidate Profile  • Associate's degree in related field with two to four years of relevant experience preferred    • Highly motivated individual with skills to develop and coach team members to achieve performance expectations    • Work well under pressure and follow through on items to completion    • Strong communication skills, both written and verbal    • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Level Description  Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Senior Recruiter

Phoenix, Arizona, United States
Job DescriptionEssential Functions/Core Responsibilities  • Responsible for development, implementation and administration of recruitment programs    • Assist with development of innovative, creative, and proactive recruitment strategies to meet the business needs of each client, internal department, and appropriate stakeholders    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Work with hiring manager(s) and appropriate statekholders to determine final decisions on candidate hiring; make recommendations on appropriate hire(s) based on need and candidate interaction    • Partner with HR and Compensation to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Surfaces candidates and develops networks of people and processes to support a strong pipeline of qualified candidates    • Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Maintain consistent standards for all applicants and ensures compliance with all local rules and regulations related to hiring and recruiting    • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • 2-4 years relevant experience    • Bachelor's Degree preferred • Strong communication skills, both written and verbal    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Awareness of recruiting metrics and trends: retention, quality of hire, net throughput, etc.    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.  Analyzes possible solutions using standard procedures and principles.  Builds knowledge of the organization, processes and customer.  Solves a range of straightforward problems.  Receives a moderate level of guidance and direction.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Recruiting Coordinator

Rio Rancho, New Mexico, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with the administration of recruitment programs  • Receive, screen, and file incoming resumes, background, and reference checks    • Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Responsible for developing an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    • Provide general support for the TA department(s) and related stakeholders, as necessary    • May administer typing and math tests to prospective applicants    • May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicants    Candidate Profile  • Associate's Degree in related field and 1-3 years of relevant experience preferred   • Effective communication skills, both written and verbal    • Proficient in  Microsoft Office    • Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment    • Detail-oriented    • Ability to handle and maintain confidential information        Careel Level Description  Has developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill are.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Customer Service Retention Associate

Chattanooga, Tennessee, United States
Customer Service Retention AssociateCustomer Service position interfaces with customers via inbound calls. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.Starting base rate of $11.00 hour with a .50 shift differential with an opportunity to earn more through monthly Sales incentives.Retention BonusOpportunities for advancement - 90% of our employees are promoted from within and we have sites throughout the world!Excellent Benefits:  Medical, Dental, Vision, 401K and Tuition Reimbursement after 90 daysCasual Dress Code$250 Referral BonusFun and vibrant working atmosphereLocated on the Carta Bus LineRecently named a Patriotic Employer by the ESRG for the ability to work with Military schedules.  Essential Functions/Core Responsibilities  • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance  • Answer billing questions by talking through components of customer accountsCandidate Profile•High school diploma with three to six months of sales experience preferred • Demonstrated sales technique and product knowledge• Courteous with strong customer service orientation• Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Basic computer navigation skills and PC Knowledge• Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed Successful Background check and drug screenCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.       Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.   If you have not been to our Walk in Wednesday event, we would like to invite you to our weekly job fair.            During this event, we will do a basic Pre-screening and answer any questions you may have about Convergys or the job for which you’ve applied.  We could also be scheduling you to come back for an official interview.             Walk In Wednesday occurs every Wednesday from 1:00pm to 4:00pm Eastern time. Thank you for your interest in Convergys and we hope to see you this Wednesday!   Convergys Human Resources Entrance (Eastgate Town Center)5600 Brainerd RoadChattanooga, TN 37411Convergys is an EEO/AA/M/F/Vet/Disability Employer

Customer Support Associate II

Chattanooga, Tennessee, United States
Job Description:80% are outbound & 20% inbound calls are made and received from customers regarding their parcel pickup, delivery and tracing information. Agent will make outbound calls to both residential and business' with either an update on their missing parcel or to close a case. Accurate and detailed data entry skills are required. Self motivated with excellent customer service skills are required. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Meet customer requirements through first contact resolution. Ability to prioritize daily tasks to utilize time efficiency. Confirm customer understanding of the solution and provide additional customer education as needed. Use decision-support tools to respond to common customer work/service order inquiries and requests. THIS IS NOT A SALES POSITION.Apply online at http://www.convergys.com/careers/na/united-statesJob Profile: $12.00 per hour + Monthly Performance Payout$.50 shift differential Monday - Saturday. Hours of operation are 7:00 am-10:30 pm Monday - Friday ; 7:00 am-8:00 pm Saturday; Off on Sundays. Paid training times will vary depending on selected shift.Full Benefits Medical, Dental, Vision after 90 days. Tuition Reimbursement & 401 K are also offered.Opportunities for advancement - 90% of our employees have been promoted from within and we have sites throughout the world!Paid training and transition period (8 weeks). Training times may vary.$200.00 offered for Employee Referrals.6 weeks of paid training.Located on the Carta Bus LineCasual Dress CodeFun and vibrant working atmosphere.Pass criminal background check.Over the age of 18Ideal Candidate and Responsibilities: Ability to work schedules during all hours of operation.Stable work history required- NO JOB HOPPERS.1+ years of Customer Service background preferred.   Demonstrate proficiency with computer navigation using multiple tabs on dual monitors.Clear and articulate communication skills.Excellent Customer Service and organizational skills.Strong data entry, grammar and accurate spelling proficiency is a must.Ability to Multi-task.Prioritize and complete daily tasks in a timely manner.Probe for and confirm understanding of requirements or problem.Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file.Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.Participate in activities designed to improve customer satisfaction and business performance.Use decision-support tools to respond to common customer work/service order inquiries and requests.Team Player & Able to adapt to fast paced and changing work environmentSelf-Motivated, Reliable & Hard WorkingOffer solutions to basic customer issues. Maintain basic knowledge of client products and/or services.Follow all standard operating procedures for quality guidelines.Education & Professional Certifications: High school diploma or GED.     If you have not been to our Walk in Wednesday event, we would like to invite you to our weekly job fair.           During this event, we will do a basic Pre-screening and answer any questions you may have about Convergys or the job for which you’ve applied.             Walk In Wednesday occurs every Wednesday from 1:00pm to 4:00pm Eastern time.Thank you for your interest in Convergys and we hope to see you this Wednesday!  Convergys Human Resources Entrance (Eastgate Town Center)5600 Brainerd RoadChattanooga, TN 37411Convergys is an EEO/AA/M/F/Vet/Disability EmployerDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

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