Customer Support Associate $11.75 hour

Careers

Customer Support Associate $11.75 hour

Essential Functions/Core Responsibilities  

  • Manage large amounts of inbound calls in a timely manner
  • Identify members’ needs, clarify information, research issue and provide solutions using available systems
  • Respond to inquiries with information about products and services or technical assistance
  • Maintain detailed records of contacts
  • Identify and escalate issues to supervisors/management staff
  • Route calls to appropriate resources
  • Follow up member calls where necessary
  • Upsell products and services
  • Recognize, document and alert the management team of trends of member calls
  • 20 WPM
  • Other duties as assigned

The ideal candidate will have the following competencies, skills and experiences:

  • Exemplary customer service practices and principles
  • Excellent listening, written and verbal communication abilities and interpersonal skills
  • Customer focus and adaptability to different personality types
  • Ability to handle demanding customers with patience and professionalism
  • Flexible in a fast paced and changing environment
  • Proficient computer and typing skills with the ability to work in several systems
  • Meet personal/team qualitative and quantitative targets
  • Strong desire exceed the member’s expectations
  • Good understanding of what it means to engage in a conversation when taking to members

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Convergys is an EEO/AA/M/F/Vet/Disability Employer.