Sales Director- New Accounts


Sales Director- New Accounts

Essential Functions/Core Responsibilities

• Responsible for new business sales within assigned markets or existing clients


• Champion the effort to grow and maintain the corporation's primary and long-term revenue base


• Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management


• Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions


• Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are being met or exceeded


• Provide customer and market intelligence back to Sales, Account Management, Operations, and Finance regarding Convergys strengths, weaknesses, opportunities and threats based on sales pursuit interactions


• Monitor economic and legal trends that could affect sales


• Maintain and update database with sales pursuit information

Candidate Profile

• Master's Degree in related field from a four-year college or university with fifteen or more years related experience preferred

• BPO sales experience is highly desired


• Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates


• Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impact


• Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity


• Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices


• External Thought Leader with proven ability to significantly influence


• Advanced Microsoft Office skills

Career Framework Role

Is recognized as an external thought leader within strategic function or discipline.  Influences the strategy to address internal or external business and regulatory issues.  Proactively identifies, defines, and solves the most complex problems that impact the management and direction of the business.  Significantly influences functional strategy; may participate in the development of the product or division strategy.  Leads multidisciplinary projects or initiatives.  Progression to this level is typically restricted on the basis of individual capabilities and business requirements.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Convergys is an EEO/AA/M/F/Vet/Disability Employer