Sales Representative


Sales Representative

The Customer Service Representative-Sales position interfaces with customers via inbound calls. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

* Use of scripted/non-scripted probing techniques

* Demonstrated sales techniques and proven sales skills with strong upselling and closing ability

* Ability to handle difficult customers and overcome any objections

* Saves Retention performance metrics vs. earning potential- Achieve specific sales targets and maximizing sale opportunities on each and every call 

* Drives revenue growth by using selling and Members service skills and abilities- Successful candidate will play a role in achieving revenue growth objectives and possess as strong desire for financial rewards

* Execute operational and selling processes and ensure sales performance standards are met - Execute sales effort in an ethical and professional manner, while following policy and procedure

* 2-3 years are sales experience

* Experience of sales in cell phone industry and/or member services.

* Proven ability to comply to offers, additional offers, and upsell

* Ability to profile Members and tailor solutions to address spoken and unspoken needs- Ability to listen, discover and understand Members needs or concerns

* Ability to be adapt to industry changes to policies and procedures

* Quick ability to build rapport with Members

Candidate Profile

* High school diploma or equivalent

*Flexible schedule availability to work evenings and weekends

*Previous experience in the fields of wireless/mobility and technology preferred

*Previous experience in membership/subscription based Sales preferred

*Proven ability to meet or exceed key performance metrics, including sales and customer satisfaction goals

*Ability to excite members around the key features and services that affect their lives.

*Ability to teach members the best things about their services and build value around their use.

*Ability to build member relationships and earn their loyalty and trust.

*Enthusiasm and passion for technology and resourcefulness to generate sales.

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Convergys is an EEO/AA/M/F/Vet/Disability Employer.

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