Bilingual Customer Service Representatives

Careers

Bilingual Customer Service Representatives

Convergys in Salt Lake City is seeking talented professionals for multiple bilingual positions. 

Are you interested in providing Customer Support at a whole new level?  Apply online today, or stop by to talk to a member of our Talent Acquisition team.

Bilingual Customer Service Representatives respond to customer inquiries through inbound calls or email, in English, Spanish, French, or Portuguese. We answer questions, offer advice, resolve routine problems in service, certain positions require up-selling products and services, and serve as advocates for our client’s customer service brand, in order to keep our customers’ services moving.

Successful candidates are those individuals who are fluent bilinguals, energetic, friendly, and provide world-class customer support to exceed customers’ expectations.

Job Requirements:

  • Must be fluent in English and Spanish or Portuguese
  • Must be available to work during the hour of operations of assigned business
  • Experience building rapport with customers & providing the applicable experience depending on the business you support
  • Minimum technical ability to work between multiple databases; extension of experience varies per business you support
  • High School Diploma or Equivalent Required
  • Standard Criminal Background Check & Drug Test
  • Pre-Employment Assessment Testing

Candidate Profile

  • High school diploma required with three to six months of relevant experience preferred
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC knowledge
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required

What Convergys Offers You:

  • Starting rate of $10.50 - $13.50/hour (Plus language differential of $1 per hour)
  • Language differential
  • Full-time & part-time schedules
  • Full benefits plan
  • Tuition reimbursement
  • Holiday pay and vacation/paid-time-off
  • Management which is always available to help our team be successful
  • Comprehensive and paid training
  • Casual dress environment
  • Career advancement opportunities (over 70% of management was promoted from within the organization)

English only positions are also available (refer to requisition #R1056985).

Walk-ins are accepted Monday through Friday from 9 am to 3 pm; we are located at - 860 W. Levoy Drive, Taylorsville – UT, 84123 (the tallest gray building).  For additional information, you can call us at:  801-736-3888.

Begin a rewarding career with Convergys; join our team today!

EEO/Vet/Disabled Employer

Disclaimer

The above statements are intended to describe the general nature of the work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.