Technical Support Advisor-Tier 1

Careers

Technical Support Advisor-Tier 1

NOW HIRING!

Convergys is now hiring "Tier 1 Technical Support Advisors" to work in our contact center!

This position requires flexible scheduling, a high school diploma (or GED), previous customer service and/or technical support experience.

Why work for Convergys in Erlanger, KY?

* $13.00-$14.00/hour with an opportunity to earn more with incentives

_ * Excellent Benefits (medical dental, vision, 401K) Also great Tuition Reimbursement! _

* Casual Dress Code

* Fun and vibrant working atmosphere

*Employee Referral Contests and rewards

If that isn’t enough we also offer:

Opportunities for advancement-more than 79% of our management employees are promoted from within and we have sites throughout the world.

Duties:

* Handle questions via phone addressing hardware, software, cable, internet or telephone related issues.

* Reporting/escalating issues through the appropriate channels.

* Effectively communicate (verbally & written) information with his/her team members & customers alike.

* Diagnosing & providing a path to resolving various technical issues.

* Proactively identifies ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles, & recommending changes.

* Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner.

* Multitasking through multiple systems while troubleshooting with customers.

* Additional responsibility as business needs dictate

Required Skills:

* Excellent Customer Service Skills

* Strong written, verbal and organization skills

* Superior time management and prioritization skills

* Proficiency with navigating through multiple systems

* Experience working in telecommunications preferred

* Typing skills 35 WPM

* Deductive Reasoning Skills

* Excellent listening skills

* Ability to learn new products quickly

* Probing and Problem solving skills

*Knowledge of basic computer operations. .

*Courteous with strong customer service orientation.

*Dependable with proficient attention to detail.

*Good listening and responding skills.*Possess a drive to achieve goals

Education & Professional Certifications:

*High school diploma or equivalent.

Environment, Physical & Other Requirements:

*Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary.

*May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.

Qualified candidates please complete your application online

at www.convergys.com/careers

You may also text or call 859.334.0588.

Email us at: convergyserlangerjobs@gmail.com

WE ACCEPT WALK-INS MONDAY THROUGH FRIDAY 9AM-11AM 1PM-3PM

NOTE: Selected candidates will be required to undergo an intensive background check, verification of education and employment history.

**Convergys is an EOE M/F/D/V.Check out our jobs and apply online at: www.convergys.com/careers

Career Framework Role

Has program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels .

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title