Healthcare Customer Support

Careers

Healthcare Customer Support

Are you seeking a Monday thru Friday, full time (non-seasonal), professional position in an office environment?

Convergys can provide you that opportunity with our Customer Support Healthcare, non-licensed business in Hickory! We offer full time positions, Monday thru Friday, onsite paid training, adult learning environment, full benefits package, and growth opportunity for employees who are focused & driven to succeed!

Hours of Operations needed to be available are:  8:00am to 9:00pm Mon – Fri

  • Agents will provide professional, articulate, communication to their customers both providers & members.
  • Agents will provide courteous support & solutions to customers based on the challenge or need.
  • Agents will assist in helping and educating health insurance exchange members who make inbound calls around insurance benefits, eligibility, claims inquiries, provider look-ups, status checks, and application status.
  • Members are from Healthcare Insurance Exchange plans.
  • Agents will be responsible to provide first call resolution with accurate, courteous, and informative responses to the members.
  • In some cases, calls will involve problem-solving skills to resolve the member’s inquiries. 
  • Agents are expected, but are not limited to, comply with government requirements for healthcare (ex. HIPAA verification).
  • Probing questions to define customer needs/concerns will be expected.
  • Provide accurate and complete responses to members in an easily understood language.
  • Educate members on benefits of their plan and self-service options for 24/7 support

Please note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: jennifer.doble@convergys.com).

Convergys is an EEO/AA/M/F/Vet/Disability Employer.