Our Mission & Values

Our Mission:

To set the standard in our industry through unparalleled care for our clients, customers, and people

Our Mission represents what we do each day. This is more than a set of business words, because our Mission reflects who we are at our core, a people-focused business of dedicated professionals, speaking 58 languages and working from more than 140 locations in 33 countries. Check out the video below to see what our CEO, Andrea Ayers, and our team from around the globe has to say about our Mission.


Our Mission represents what we do, and our Values signify who we are.

Put customers first. We listen to understand their needs, we take ownership of problems and find solutions, and we go the extra mile.


Grow as a team. We develop all of our employees to be leaders, because we believe that every employee makes an impact on our business. We also strive to make work fun!


Do the right thing. We are curious and ask questions, and always take action when we see an opportunity. And with a global workforce like ours, we embrace the diversity on our team and respect each other's differences.


Serve the community. We share our time and talent to make the communities where we work and live better places to be. 


Want to learn more? Follow #unparalleledcare and #CVGvalues on Facebook and Twitter to see our Mission and Values come to life.


The world’s greatest customer engagement services company.