Learn what is most and least important to your customers and how your customers react when they don’t feel valued.
Convergys presents this third webinar in our “Relationship Management Series” titled “Do You Know What’s Important To Your Customers and Do They Know You Care”?
Ryan Pellet, VP Convergys Global Consulting Services, shared feedback from 3,000 consumers across the US, UK and Canada about what makes a customer experience superior and where businesses are failing to meet expectations. This Primary Research, recently completed by Convergys Global Consulting, uncovers the “hidden consumer agenda” and presents new insights into what drives loyalty, what companies are doing wrong, and the “silent customer attrition” that can result.
Ryan provides new and interesting insights that will make you rethink how you gather and apply customer feedback. You’ll also receive actionable advice on how to align your enterprise with your customer stated priorities.
Join This Industry Expert to Learn:
- How businesses in every vertical can align customer experience strategies with the “Top Attributes” that their consumers use to describe a superior customer experience
- The primary opportunities for performance improvement that align with consumer expectations
- How your company can gather and uses customer feedback more effectively to prevent silent customer attrition
- How you can leverage this research as a benchmark for your customer management strategies.
Convergys invites you to watch this webinar:
Date Aired: |
Wednesday, October 22 |
Speakers: |
Ryan Pellet - VP, Global Consulting Services Convergys Corporation |
Moderator: |
Lorena Harris - Director, Corporate Marketing |
Complete this simple form to watch this webinar:
Speaker Biographies
Ryan Pellet is Vice President of Global Consulting Services for Convergys Corporation. Building on over fifteen years of executive experience in successfully formulating customer-centric strategies for Fortune 500 companies, Pellet is specifically focused on partnering with Convergys clients to transform and capitalize on their customers’ experience. Pellet has garnered critical market and analyst acclaim specializing in business strategy development and behavioral / business analytics.
Previously, Pellet founded the Finali Professional Services Group before its acquisition by Convergys. Prior, Pellet served as a founding contributor to Accenture’s Global Customer Relationship Management practice. As an Accenture practice lead, Ryan worked with over 20 of the Fortune 500™.
Pellet holds degrees in Marketing, Finance and International Business from the University of Colorado at Boulder where he attended on the Dwight Eisenhower- Charles Evans Scholars academic scholarship.
Pellet is also a guest lector in the Leeds School of Business at the University of Colorado at Boulder and serves on the Board of the Western Golf Association.
Ryan, his wife Julie, and children reside in Denver, Colorado.
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