A performance-based learning approach can transform employee behaviors and allow your business to address challenges head-on. Results are expressed in performance measures that capture the business value of learning.
Business alignment planning, performance gap analysis, curriculum design, blended learning, performance support, coaching, and measurement and analysis are components with proven results.
Watch our Industry Experts to learn:
- How a contact center improved performance and satisfaction while decreasing costs and attrition.
- How just-in-time feedback improves employee retention
- The role technology can play in this transformation
- Easy ways to develop metrics
Convergys invites you to watch this recorded webinar:
Date Aired: |
Thursday, August 7th |
Speakers: |
Marianne Langlois – VP Learning, Convergys Learning Solutions |
Moderator: |
Brian Summerfield, Managing Editor, Chief Learning Officer Magazine |
Complete this simple form to watch this webinar:
Speaker Biographies
Marianne Langlois is Vice President of Learning Solutions for Convergys Corporation, a global leader in relationship management. Marianne is responsible for the integration and ongoing management of the learning organization, as well as the performance consulting and instructional design teams supporting the agent curricula for the business. This includes communication and culture training curricula (CCT), program-specific training curricula (PST) and all new customer training needs, implementations, and opportunities. Marianne reports to Christine Timmins Barry, Senior Vice President of Global Operations for HR Management.
Alex Lowrie is Global Practice Lead of Learning Solutions for Convergys Corporation, a global leader in relationship management. Lowrie is responsible for product management across all learning offerings in three market areas, including direct-to-market learning (stand-alone learning product), learning as part of HR BPO solutions and learning within contact-center solutions. Lowrie reports to Marianne Langlois, Vice President of Learning Solutions.
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