All areas of Human Resources Management are subject to local and regional laws and regulations as well as global technology quality standards. Your company must comply with these and other regulations governing a wide array of HR processes. Our global network of over 70 in-country experts keeps us abreast of global regulatory or legislative changes that affect Convergys service delivery. This ensures that the services we deliver to you comply with global requirements governing:

• Document retention
• Data Privacy
• Data Security
• Terms of and conditions of Employment
• Legal Mandates, such as the Sarbanes-Oxley Act (SOX), EU Directives, HIPAA

Your employees are our most important customers. That's why we built a unique service delivery model and infrastructure that is unparalleled in the HR BPO industry. We support customers in more than 70 countries and 35 languages. Our unmatched global footprint allows us to deliver services wherever our customers operate–in region and in language. Our clients benefit from:

• Extensively trained HR specialists
• Six Sigma certification programs
• Centers of Excellence
• Multi-channel, state-of-the-art self-service tools

Many HR organizations find themselves with decentralized, duplicated and out-dated technology. Our approach to technology ensures that:

• Integration yields improved workforce insight for better decision-making.
• Standardization creates operational efficiencies and enhanced processes.
• Automation and self-service tools provide more options and better control.

We tailor the best technology solution to accomplish your goals based on our market-leading expertise with dominant ERP platforms SAP and PeopleSoft/Oracle. Our clients better leverage their platform investment as a result.

We prepare our service center specialists to be "part" of your company. When your employees call, our top priority is to transparently provide superior resolution to every employee. We make significant investments in training including:

• Client-specific instruction and education in your company’s industry, history and culture.
• Six Sigma certification.

Training and certification is not a "one-time event" conducted at the outset of a program, rather achievement, advancement and recognition is part of every specialist's performance plan.

Do you have a complete picture of the state of your HR vendor relationships? Realigning vendor management presents a great opportunity to reduce costs and add efficiency. We help your organization get more value from third-party providers. Our approach:

• Evaluates existing vendor relationships for cost-effectiveness, efficiency, and value.
• Makes fact-based recommendations before you transfer ongoing vendor management to us.

Leveraging our expertise and experience, we assure your organization gets the highest possible quality and value from all vendor engagements.