Great customer service differentiates you from your competitors, but at what cost?
Hosted Solutions Improve Customer Service
With Convergys, we offer customized tools that meet your customers' demands, business needs and restricted budgets - with the flexibility to scale as your business grows. Providing infrastructure dedicated to and defined by your business requirements, our Hosted Solutions offers a flexible approach to outsourcing - on your site, our site or a combination of both. These quality solutions
- Optimize the customer experience
- Reduce operations cost (no capex)
- Differentiate your brand
Our portfolio of solutions includes:
Discover how Hosted Contact Center Solutions ensure the full potential of your customer care investment.
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Our Portfolio of Solutions Includes
Your contact center solution is a critical driver of overall customer satisfaction. Our innovative, Managed Services Solutions are customer-centric and tailored to your organizational and IT requirements.
With flexibility to scale as your customers’ needs change and your business grows, our dedicated solutions leverage various applications to optimize customer experiences. This best-in-class solution:
- Delivers a superior customer experience
- Offers speech self service to live agent solutions
- Enables cost reduction of operational costs
Innovative Scalable Hosting Solutions with Superior Applications Delivering Superior Results
DOWNLOADCustomer service excellence is imperative to your business success – no matter how tight your budget may be. Optimizing customer interactions differentiates you from your competitors, driving customer loyalty.
On-Demand Contact Center solutions are an economical alternative to in-house solutions and are tailored to meet your organizational requirements. Deployed as a multi-tenant solutions, they support multiple servers and locations, and provide redundancy, security and instant capacity.
- Speech Self-Service solutions
- On-Demand Voice Authentication solutions
- Outbound Notification solutions
Innovative Scalable Hosting Solutions with Superior Applications Delivering Superior Results
DOWNLOADManaging and continuously improving your customer service requires you to understand your contact center systems' performance and your customers' overall experience.
Beyond standard measurements, our Monitoring and Management solutions provide you with a holistic view of your solution performance – from your customers' perspective. This proactive tool:
- Monitors voice applications and network infrastructure
- Measures everything from carrier performance to call quality and routing
- Provides information to enhance and optimize customer interactions
Innovative Scalable Hosting Solutions with Superior Applications Delivering Superior Results
DOWNLOADWith Contact Center solutions, organizational priorities can drive unique requirements. The components of our Hosted Solutions can be licensed individually or as a suite – depending on your business needs and strategic priorities.
Our Consulting and Professional Services group, comprised of over 300 customer experience experts, work with you to design, develop and deploy an end-to-end contact center solution. This solution will:
- Meet to your unique business needs
- Deliver operational efficiencies
- Optimize the customer experience
