Faced with the challenge of how to effectively address your consumer’s inquiries? Let us help.
How We Optimize Your Consumer Support
We deploy the optimal mix of live agent (onshore, offshore, nearshore, home agent) and automation (speech and IVR, e-mail and Web self-service), as well as white mail and back office support to meet performance objectives. And importantly, we can meet the challenge of staffing unique and highly specialized and multilingual skill sets from agents located around the globe or at home.
Let us provide superior service to strengthen your customer relationships.
Our portfolio of solutions includes:
This paper covers approaches to consider when implementing a home agent program to improve customer satisfaction.
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Our Portfolio of Solutions Includes
As one of the first companies to invest in multishore contact centers, we have since grown our network to global proportions. With over 68 contact center locations in North America, the Philippines, India, Latin America, and Europe, speaking multiple languages, Convergys Multishore Solutions will match the locations or regions skill sets to the needs of your customer care business, guaranteeing your customers a superior experience and your company lower costs, fewer defects, and shorter cycle times. With Convergys, your company and customers can be assured of:
- Global operating standards across all geographies
- World class infrastructure providing seamless, redundant connectivity
- Operational excellence and quality assurance
Convergys Multishore Solutions - Global Operational Delivery Excellence from North America, Philippines, India, Latin America, Europe
DOWNLOADNeed assistance responding to consumer requests? With our Home Agent Solutions, we leverage the latest technology. Our agents are closely integrated, monitored, and indistinguishable from an agent sitting in a contact center.
The flexibility of agent scheduling, coupled with better-qualified agents from an expanded labor pool, results in a more cost effective and versatile agent solution. Our security, training, coaching, and quality practices provide you and your company with a service you can be confident in and that offers improved agent productivity and customer satisfaction, guaranteed!
- Visit the Convergys Home Agent Solutions page to fully realize the benefits of Convergys Home Agents
- View the Home Agent Benefits Video to learn more about the Convergys Home Agent Advantage
- View the Home Agent Client Testimonial Video to see how EyeMed partnered with Convergys to improve the customer experience with an innovative home-agent customer care model
Convergys Home Agent Solutions meet all Payment Card Industry Security Council Standards
Providing your consumers with exceptional service is vital to retaining their business as the latest research shows that the service experience is more important than price or brand. But how do you know if you are providing a superior experience? Let Convergys uses its 30 years of customer care experience to collect, analyze and transform customer intelligence into answers and action plans that will improve your ability to manage the customer experience, retain customers and grow revenue with Convergys Customer Satisfaction Measurement Solutions.
