Passing by your back office operations without a second thought? Think again. We have developed a suite of solutions that can bring your back office processes to the forefront, transforming disjointed manual processes into an efficient, smoothly running machine that can dramatically improve customer service.
At Convergys, we offer complete outsourced Back Office Solutions that enable you to focus on your customers. These solutions combine integrated document management, data entry and transaction processing capabilities with process expertise and workflow management to help your back office model evolve into a comprehensive customer management solution. Our global labor pool supports a 24x7 customer support environment.
We apply our industry expertise and insight to help you improve your customer service.
Drowning in a sea of mail? Let us throw you a lifeline! Our solutions incorporate automation to help your company quickly organize incoming correspondence -- including regular mail, e-mail and faxes -- and prepare effective responses to your customers.
With our Correspondence Processing Solutions, you can improve customer service by:
Improve Your Customer Communication with Correspondence Processing SolutionsDOWNLOAD
Spending too much time and effort on provisioning orders? We can help. With our comprehensive end-to-end solutions, you can streamline and accelerate your processes and reduce errors. Your business will benefit from our 24x7 order processing window, using our offshore labor pool.
Our Order Provisioning Solutions can help communication and media services providers like yourself to:
Enable Fast, Accurate Order Processing with Order Provisioning SolutionsDOWNLOAD
Contract renewals represent a valuable revenue stream. We offer a reliable, scalable, and secure method for maintaining virtually any type of contract. Our team of experts will analyze your current process and redesign it to deliver a fully integrated solution that incorporates automated workflow.
With our Account Maintenance Solutions, you can:
Manage Your Contract Life Cycle with Contract Administration SolutionsDOWNLOAD
Need help cutting costs and freeing-up valuable working capital? We offer end-to-end Order-to-Cash solutions that can bring significant savings and improved operational efficiencies to your business. Our experts will analyze your existing workflows, and design an outsourcing solution to meet your specific needs.
Our full spectrum of Order-to-Cash Solutions includes:
Improve your operational efficiencies and bring significant savings to your organization with Order to Cash SolutionsDOWNLOAD