Your customers are leaving, and you don’t know why. You need our help.
Hosted Solutions Driving Customer Loyalty
With Convergys, our Hosted Solutions deliver applications optimizing customer satisfaction and minimizing churn - with the flexibility to scale as your needs change and business grows. We offer a flexible approach to outsourcing your contact center - on your site, our site or a combination of both. These cost-effective solutions:
- Increase customer retention and loyalty
- Maximize the customer lifetime value
- Leverage upsell and cross-sell opportunities
Our portfolio of solutions includes:
Discover how Hosted Contact Center Solutions ensure the full potential of your customer care investment.
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Our Portfolio of Solutions Includes
Exceptional customer service will differentiate your business in today's competitive marketplace – and strengthen customer relationships.
Our innovative, Managed Services are customer-centric and tailored to your organizational and IT requirements. With flexibility to scale as your customers' needs and business grows, our dedicated solutions leverage various applications to optimize customer experiences and lifetime value. This best-in-class solution:
- Delivers a superior customer experience
- Drives customer loyalty, minimizing churn
- Leverages quality agent services, technology and analytics
Innovative Scalable Hosting Solutions with Superior Applications Delivering Superior Results
DOWNLOADIdentifying and attracting new business is expensive – so when you win a new customer, it is important to maximize their lifetime value. Great customer retention optimizes customer satisfaction, builds brand loyalty.
Our On-Demand Hosting Services are an economical alternative to in-house contact center solutions. It allows you to share resources across multiple servers and locations, providing redundancy, security and instant capacity. This cost-effective solution:
- Strengthens customer relationships
- Manages your cost to serve
- Minimizes churn
Innovative Scalable Hosting Solutions with Superior Applications Delivering Superior Results
DOWNLOADManaging and continuously improving your customer service requires you to understand your contact center systems' performance and your customers' overall experience.
Beyond standard measurements, our Monitoring and Management solutions provide you with a holistic view of your performance – from your customers' perspective. This proactive tool:
- Monitors voice applications and network infrastructure
- Leverages analytics to minimize customer churn
- Delivers knowledge to improve customer service
Innovative Scalable Hosting Solutions with Superior Applications Delivering Superior Results
DOWNLOADManaging and continuously improving your customer service requires you to understand your contact center systems' performance and your customers' overall experience.
Beyond standard measurements, our Monitoring and Management solutions provide you with a holistic view of your performance – from your customers' perspective. This proactive tool:
- Monitors voice applications and network infrastructure
- Leverages analytics to minimize customer churn
- Delivers knowledge to improve customer service
