High-value customers - we need more, and we need them now.
Hosted Solutions Supporting Customer Acquisition
At Convergys, our Hosted Self-Service Solutions deliver applications to cost-effectively identify, manage and convert sales - with the flexibility to scale as your business grows. We offer a flexible approach to outsourcing your contact center - on your site, on our site or a combination of both. These quality solutions:
- Drive customer acquisition
- Optimize customer experiences
- Reduce your cost to acquire
- Assist you to manage your cost to serve
Our portfolio of solutions includes:
Discover how Hosted Contact Center Solutions ensure the full potential of your customer care investment.
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Our Portfolio of Solutions Includes
Your first interaction with a prospect is critical – it is imperative that it is highly professional in order to ensure sales conversion.
Our innovative, Managed Services are customer-centric and tailored to your organizational and IT requirements. With flexibility to scale as your business grows, our dedicated solutions leverage various applications to optimize customer experiences. This best-in-class solution:
- Enables identification of high-value customers
- Delivers a superior customer experience
- Maximizes sales conversions
Innovative Scalable Hosting Solutions with Superior Applications Delivering Superior Results
DOWNLOADSourcing and winning new customers is a critical business strategy. Furthermore, optimizing prospect and customer interactions differentiates you from your competitor – which helps to drive new business.
Our On-Demand Hosting Services are an economical alternative to in-house contact center solutions. This allows you to share resources across multiple servers and locations, providing redundancy, security and instant capacity. This cost-effective solution:
- Improves customer service
- Maximizes sales conversions
- Reduces your cost to acquire new customers
Innovative Scalable Hosting Solutions with Superior Applications Delivering Superior Results
DOWNLOADEffectively identifying and attracting high-value customers requires you to monitor the performance of your contact center systems and understand your customers' overall experience.
Beyond standard measurements, our Monitoring and Management solutions provide you with a holistic view of your performance – from your customers' perspective. This proactive tool:
- Monitors voice applications and network infrastructure
- Measures carrier performance, call quality, routing and more
- Provides information to maximize sales conversions and reduce your costs to acquire
Innovative Scalable Hosting Solutions with Superior Applications Delivering Superior Results
DOWNLOADWith Contact Center solutions, organizational priorities drive unique requirements. The components of our Hosted Solutions can be licensed individually or as a suite – depending on your business needs.
Our Consulting and Professional Services group, comprised of over 300 customer experience experts, work with you to design, develop and deploy an end-to-end contact center solution. This solution will:
- Identify high-value customers
- Manage cost per acquisition
- Assist management and conversion of revenue opportunities
- Build brand differentiation
