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Convergys Back Office Solutions
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When you think about your sales team, don’t forget your back office - it performs vital functions that support the sales process, like provisioning orders, processing contracts and loans, even mailing out welcome kits. Unfortunately, these highly manual activities are often slow and error-ridden – not the best image to present to your new customers.

Convergys Back Office Solutions Support Your Growing Business

At Convergys, we offer complete outsourced Back Office Solutions. By combining integrated document management, data entry and transaction processing capabilities with process expertise and workflow management, we can help your back office model evolve into a comprehensive customer management solution. A 24x7 customer support environment is supported by our global labor pool.

We apply our industry expertise and insight to help improve your customer acquisition processes.

Our portfolio of solutions includes:

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Discover how back office outsourcing opens the door to new levels of customer service
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Our Portfolio of Solutions Includes

Finance and Accounting Solutions

Need help building a high-performance finance organization? We offer over a decade of finance and accounting outsourcing experience and a staff of seasoned accounting specialists and CPAs. Our experts will analyze your existing workflows and design an outsourcing solution that fits your business objectives.

Our full spectrum of Finance and Accounting Solutions includes:

Maximize Short Term Returns and Lifetime Value with Accounts Receivable Management

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Move Towards a Paperless Environment With Time and Expense Processing Solutions

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Order Provisioning Solutions

Looking for a way to simplify complex ordering processes? We can help. With our comprehensive end-to-end solutions, you can streamline and accelerate your processes and reduce errors. Your business will benefit from our 24x7 order processing window, using our offshore labor pool.

Our Order Provisioning Solutions can help businesses to:

  • Accelerate order cycle times
  • Improve order accuracy
  • Reduce costs
  • Enhance skilled resource utilization

Enable Fast, Accurate Order Processing with Order Provisioning Solutions

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Contract Administration Solutions

Having problems managing your contracts? We offer a reliable, scalable and secure method for originating and maintaining virtually any type of contract. Our team of experts will analyze your current process and redesign it to deliver a fully integrated solution that incorporates automated workflow.

With our Contract Administration Solutions, you can:

  • Reduce labor and processing costs
  • Utilize a single platform for managing paper and electronic contracts
  • Accelerate contract processing turnaround times
  • Improve accuracy and workflow

Manage Your Contract Life Cycle with Contract Administration Solutions

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Correspondence Processing Solutions

Prompt, meaningful communication – whether written or over the phone - is key to customer satisfaction. Our solutions incorporate automation to help your company quickly organize incoming written correspondence – including regular mail, e-mail and faxes – and prepare effective responses to your customers.

With our Correspondence Processing Solutions, you can:

  • Accelerate correspondence processing turnaround times
  • Streamline business processes
  • Track customer correspondence history
  • Improve the reply process with preformatted responses
  • Reduce mail processing resources and costs

Improve Your Customer Communication with Corrrespondence Processing

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