When you think about your sales team, don’t forget your back office - it performs vital functions that support the sales process, like provisioning orders, processing contracts and loans, even mailing out welcome kits. Unfortunately, these highly manual activities are often slow and error-ridden – not the best image to present to your new customers.
At Convergys, we offer complete outsourced Back Office Solutions. By combining integrated document management, data entry and transaction processing capabilities with process expertise and workflow management, we can help your back office model evolve into a comprehensive customer management solution. A 24x7 customer support environment is supported by our global labor pool.
We apply our industry expertise and insight to help improve your customer acquisition processes.
Discover how back office outsourcing opens the door to new levels of customer service
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Our solutions can help your business reduce costs, increase revenues, and improve customer service.
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Learn how Convergys outsourcing can help guide your transition to a high performance organization.
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Need help building a high-performance finance organization? We offer over a decade of finance and accounting outsourcing experience and a staff of seasoned accounting specialists and CPAs. Our experts will analyze your existing workflows and design an outsourcing solution that fits your business objectives.
Our full spectrum of Finance and Accounting Solutions includes:
Our Order Provisioning Solutions can help businesses to:
With our Contract Administration Solutions, you can:
With our Correspondence Processing Solutions, you can: