Need an efficient and reliable rating and billing solution? Infinys Rating and Billing Manager is a highly scalable, convergent charging and settlement solution that supports existing and emerging services across multiple vertical markets.

Our Rating and Billing Manager delivers your products and services to market quickly and easily. It serves as a flexible and feature-rich software application that defines new services via configuration without customization.

Imagine accurately charging your customer after you’ve verified that your service was delivered. Seem too good to be true? Not anymore.

Infinys Active Mediation seamlessly bridges any protocols and/or data formats to meet your convergent mediation business requirements. It is equally suitable for deployment in traditional batch environments and in next-generation networks that require a real-time, bidirectional dialog for end-to-end service delivery.

Active Mediation employs a highly graphical environment where users can quickly create and deploy mediation tasks and business processing logic.

Do your customer service representatives (CSRs) have all the necessary information at their fingertips in a moment’s notice? The interface your CSRs use can sometimes make or break their response time.

Our Infinys Customer Service Manager is key in our customer-centric world. It enables increased CSR productivity, reduced churn, decreased order fall-out rates and lower total cost of ownership. Customer Service Manager offers your customers great product bundles and customer service across multiple channels.

Want to drastically increase your customer service representative’s productivity when it comes to knowing what’s what in your product catalogues? Our Infinys Product Control Manager automates manual and disjointed product management practices, as well as multiple product catalogues, throughout your enterprise.

Infinys Product Control Manager can coexist with existing product repositories, centralizing and normalizing data and processes. This enables you to choose if, and when, myriad product repositories are replaced.

Seeking ways to be more proactive with your customer contacts and add more personalization to these interactions? Need a way to empower your customer service representatives with real-time decision-making tools to better serve your customers and leverage marketing policies across all channels?

Our Dynamic Decisioning Solution will achieve these objectives and more. Let our consultants work closely with your organization to design a program utilizing the real-time rules-based software engine. We will help you meet, and exceed, your retention and loyalty objectives.

Want to ensure your systems are integrated and implemented effectively? We have long provided Consulting & Services capabilities for our communications clients' business support systems (BSS). Not only do we provide these capabilities for our own products and applications, but also for in-house and third-party applications.

Our services include:

• Solution Architecture Definition
• Development and Implementation
• Integration and Testing
• Training
• Project Management
• Custom Software Development