When it comes to the quality of customer service, do you have what it takes to excite customers enough to come back?

Customer Service Manager is an end-to-end subscriber, order and customer relationship management system for communications and media providers. It effectively addresses the needs of service providers grappling with the onslaught of convergent services, stiff competition, and the need to get new products and services to market quickly, while at the same time, managing costs effectively.

Customer Service Manager provides automated end-to-end order orchestration, and sophisticated human factors engineering to meet and exceed your subscriber, order and customer management needs.

Do your field technicians need instant, reliable access to information? Are you taking advantage of growth opportunities to sell more services to existing customers and deliver better service at a lower cost - all with fewer technicians?

Convergys Field Service Manager enables communications service providers to predict service demand, then plan, schedule and execute service delivery in a way that maximizes value across their extended enterprise. Your field service managers typically deliver operational efficiency gains of 15% to 25%, and reduce mileage by 30% to 50%. With these efficiencies, you can improve customer retention and provide rapid, tangible return on investment.

Infinys Active Mediation seamlessly bridges any protocols and/or data formats to meet your convergent mediation business requirements. It is equally suitable for deployment in traditional batch environments and in next-generation networks that require a real-time, bidirectional dialog for end-to-end service delivery.

Active Mediation employs a highly graphical environment where users can quickly create and deploy mediation tasks and business processing logic.

As a cable and media provider, how will you enrich the customer experience? How will you enable “quadplay” requirements and beyond?

As you seek to tackle issues such as customer loyalty, managing the convergence experience, complex bundling and segmentation, you can count on Convergys. Our ICOMS product is built to support cable and media providers. ICOMS provides scalability to support millions of accounts from a single database, fully integrated convergent billing and customer care, and a universal view of a customer regardless of the number or types of services supported.

Want to drastically increase your customer service representative’s productivity when it comes to knowing what’s what in your product catalogues? Our Infinys Product Control Manager automates manual and disjointed product management practices, as well as multiple product catalogues, throughout your enterprise.

Infinys Product Control Manager can coexist with existing product repositories, centralizing and normalizing data and processes. This enables you to choose if, and when, myriad product repositories are replaced.

Need a convergent, carrier-grade rating and billing system? Infinys Rating and Billing Manager is a highly scalable and reliable convergent charging, rating and balance management system that supports existing and emerging services across multiple vertical markets.

Our Rating and Billing Manager delivers your products and services to market quickly and easily. It serves as a flexible and feature-rich software application that defines new services via configuration – without customization.