How will you tackle the challenge of supplying effective enterprise-wide product management? One approach: create the competitive lead by doing what the market seeks – provide innovation and quality in delivering customer-driven, on-demand products, services and bundles.
Achieving Sound Enterprise-Wide Product Management
With our Enterprise Product Management Solutions – a strong blend of products and services – you can speed-up New Product Introduction (NPI) and improve profits via sophisticated product management. This includes your ability to:
- Deliver real-time, dynamic product availability to improve quality and timeliness of new product offers
- Create, manage and control products throughout the product lifecycle – and across disparate systems – to drive consistency across the enterprise
- Drive upsell/cross-sell flexibility and time-to-market via flexible definition management of new offers
- Centralize product data into a single enterprise-wide catalog to provide a customized, single view of all offers for each customer
Offerings to help you manage products and services across the enterprise:
Offerings to Help You Manage Products and Services Across the Enterprise
Want to drastically increase your customer service representative’s ability to upsell and cross-sell new products, accessories, bundles and offers?
Convergys offers advanced and comprehensive Product Lifecycle Management capabilities, purpose-built for communications service providers, which enable you to:
- Dynamically update available products for call center agent viewing
- Construct, manage and deploy a layered product catalog to enable integration to other product source information
- Rapidly monetize network investment and the new products that leverage it
- Speed New Product Introduction (NPI)
- Reduce the cost of NPI and change management
Learn About the Communications Industry's Leading Product Lifecycle Management Software System
DOWNLOADHow effective are you at targeted selling and personalization?
Offer Management enables targeted selling and reduced order fallout, making the sales process more productive. The system qualifies offers based on the individual customer and presents only relevant offers via the call center application, taking the guesswork out of the hands of your agents. Because customers only hear of offers that are available to them – based on demographics and buying patterns – the result is happier customers and fewer abandoned or incorrect orders.
Improve Targeted Selling and Personalization with a Subscriber, Order and Customer Relationship Management System
DOWNLOADSeeking ways to be more proactive with your customer contacts and add more personalization to these interactions? Need a way to empower your customer service representatives with real-time decision-making tools to better serve your customers and leverage marketing policies across all channels?
Our Dynamic Decisioning Solution will achieve these objectives and more. Let our consultants work closely with your organization to design a program utilizing the real-time rules-based software engine. We will help you meet, and exceed, your retention and loyalty objectives.
Want to ensure your systems are integrated and implemented effectively? We have long provided Consulting and Services capabilities for our communications clients' BSS/OSS. Not only do we provide these capabilities for our own products and applications, but also for in-house and third-party applications.
Our services include:
- Solution Architecture Definition
- Development and Implementation
- Integration and Testing
- Training
- Project Management
- Custom Software Development
T-Mobile Implements Infinys Convergent Rating, Charging and Billing Solution within Nine Months
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