How do you distinguish yourself when it comes to customer service? Are you capturing information generated today to improve service tomorrow?
Distinguish and Personalize Your Customer Service Experience
Our Customer Relationship Solutions – designed specifically for communications service providers – help provide the right customer experience to help you to stand out from the competition. It’s about delivering products and services through whichever channel your customer chooses – without order fallout. And, it’s about finding the optimal balance of agent and self-service care to increase customer satisfaction, loyalty and profits.
- Designed and built specifically for communications service providers to reduce implementation and customization efforts and improve ease of operations
- Integrate real-time intelligence about your customer interactions across all customer-facing business processes
- Simplify customer interactions using our strong breadth of order, subscriber and customer management capabilities
- Provide seamless customer service by leveraging our intuitive user applications that pull the same data for agents and customers via self-service
- Reduce development costs via a scalable and stable front-end system proven to support millions of subscribers
Offerings to help you enhance the customer experience:
Learn how to address your communications subscriber management challenges using a combination of technology and services.
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Offerings to Help You Enhance the Customer Experience
When it comes to the quality of customer service, do you have what it takes to excite customers enough to come back?
Customer Service Manager is an end-to-end subscriber, order and customer relationship management system for communications and media providers. It effectively addresses the needs of service providers grappling with the onslaught of convergent services, stiff competition, and the need to get new products and services to market quickly, while at the same time, managing costs effectively.
Customer Service Manager provides automated end-to-end order orchestration, and sophisticated human factors engineering to meet and exceed your subscriber, order and customer management needs.
Learn How to Improve Customer Service with a Subscriber, Order and Customer Relationship Management System
DOWNLOADDo your field technicians need instant, reliable access to information? Are you taking advantage of growth opportunities to sell more services to existing customers and deliver better service at a lower cost - all with fewer technicians?
Convergys Field Service Manager enables communications and media providers to predict service demand, then plan, schedule and execute service delivery in a way that maximizes value across their extended enterprise. Your field service managers typically deliver operational efficiency gains of 15% to 25%, and reduce mileage by 30% to 50%. With these efficiencies, you can improve customer retention and provide rapid, tangible return on investment.
Predict Service Demand, Then Plan, Schedule and Execute Service Delivery That Maximizes Value Across Your Extended Enterprise.
DOWNLOADSeeking ways to be more proactive with your customer contacts and add more personalization to these interactions? Need a way to empower your customer service representatives with real-time decision-making tools to better serve your customers and leverage marketing policies across all channels?
Our Dynamic Decisioning Solution will achieve these objectives and more. Let our consultants work closely with your organization to design a program utilizing the real-time rules-based software engine. We will help you meet, and exceed, your retention and loyalty objectives.
Want to improve the customer experience? With the advent of new technologies, well-designed speech self-service applications are a cost-effective method to automate activities traditionally performed by a live agent. In addition, they are a channel that showcases a company’s brand and how they interact with their customers.
By expertly applying speech automation solutions that align your business needs to the callers needs, we can improve the customer experience – and your business.
Want to ensure your systems are integrated and implemented effectively? We have long provided Consulting and Services capabilities for our communications clients' BSS/OSS. Not only do we provide these capabilities for our own products and applications, but also for in-house and third-party applications.
Our services include:
- Solution Architecture Definition
- Development and Implementation
- Integration and Testing
- Training
- Project Management
- Custom Software Development
T-Mobile Implements Infinys Convergent Rating, Charging and Billing Solution within Nine Months
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