Convergys Analytics Solutions
Convergys' internal analytics team uses a sophisticated portfolio of marketing research, consulting and advanced analytics tools and methodologies to deliver solutions that lower costs and improve customer interactions. Our expert team is skilled at providing businesses with the critical answers needed to effectively build and manage stronger customer relationships. We focus on driving three core business outcomes: improve customer loyalty, identify and drive revenue, and lower service delivery costs.
Satisfaction & Loyalty Research
Leveraging the "voice of the customer" into short- and long-term business strategies.
Customer Experience Consulting
Exploring gaps between current- and ideal-state, and removing obstacles to performance.
Integrated Contact Center Analytics
Integrating analytics personnel into the call center operational delivery model to close policy, procedure and experience gaps.
