Every day, we help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually.
Proactively send text messages to customers before problems arise
Analytics, consulting and research solutions provided by Convergys
Maximize short-term returns and lifetime value with Collections Management Solutions
Learn why in today's cross-channel service environment, customer effort is the single best metric for assessing the contact center experience.