Improving the loyalty and retention of your high-value customers can become one of your biggest assets. Let us show you how.
With Convergys, our highly scalable Dynamic Decisioning Solution improves your customer experience and your bottom line. It proactively communicates to targeted customers at the point of interaction. This interaction improves customer experiences and maximizes customer value. Working across all channels, we deliver:
Learn how one customer drove 90% call containment with an interactive voice response system (IVR), while another realized $100M annual benefit.
One client experienced a projected estimated $500,000 annual savings, discover what they did.
In today's competitive marketplace, the customer experience is the key area that can create a competitive differentiation. Centralized, simplified management of business rules delivers consistent customer experiences across all customer channels. The outcome - improved loyalty and retention, lower cost-to-serve, and increased revenues.
The Convergys Dynamic Decisioning Solution:
Build Customer Satisfaction and Increase Loyalty with Each Transaction, Across all ChannelsDOWNLOAD
In today's hyper-competitive global marketplace, you need to measure and manage the effectiveness of the products and service you sell. Our Dynamic Decisioning Solution generates personalized upsell, cross-sell, retention and loyalty offers based on customer interaction history, demographics and other business-defined rules.
Furthermore, the recommendation engine gets 'smarter' over time:
Realize How to Reduce Costs by Anticipating Customer Needs and Optimizing Efficiencies of Customer InteractionsDOWNLOAD
Sensors built into our Dynamic Decisioning Solution capture defined customer events and relay these to the policy engine. Based on the rules within the engine, a specific action is executed to further personalize the customer experience.In today's competitive marketplace, the customer experience is the key area that can create a competitive differentiation. Centralized, simplified management of business rules delivers consistent customer experiences across all customer channels. The outcome - improved loyalty and retention, lower cost-to-serve, and increased revenues.
Customer event detection and policy execution:
Leveraging data from existing customer care, marketing and service delivery applications ensures you have a holistic view of your customer interactions. It enables you to provide very specific, personalized customer experiences.
Our Dynamic Decisioning Solution is a complementary application that co-exists with your front and back office systems to:
This integrated solution scales from single machines processing a few events per second, to multiple servers processing tens of thousands of events per second. As your need increases, additional hardware can easily be added to distribute the work load.
The highly scalable Dynamic Decisioning Solution: